Holiday home insurance

New Zealand’s only holiday home insurance policy designed for short stay properties including the kiwi bach, the Bookbach, and the Airbnb rental.
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Holiday Home Insurance NZ

Rent your bach or house out to guests? Insure with initio

We know that your holiday home (additional home) is used by family and sometimes paying guests too. So we’ve built an all-in-one online insurance policy for New Zealand holiday homes, and it’s the only one like it.  We’re endorsed by Bookabach and insure thousands of holiday homes up and down the country.

Download the policy wording for full details of cover

  • Holiday homes & short stay homes need a special policy

    Standard house insurance just doesn’t work. Holiday homes are often left vacant for extended periods, they have personal contents and sporting equipment, and sometimes they get rented out to short staying guests. We know all of this, so we’ve built a policy to suit.

  • Our technology saves you time and money

    Instant quote and insurance cover online, including certificate of insurance to your inbox and the ability to make changes in real-time with NZ’s only Live Policy Management. It also means that we can pay claims fast, make claims and view their progress directly from your personalised insurance dashboard.

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Understanding the benefits of our cover

Features of the initio holiday home & short stay policy

Full comprehensive insurance for the house itself

Full cover up to the house insured value
Excess is your choice starting from $400

Loss of Rent - following property damage

Covered up to 52 weeks
Your choice of $20,000 to $80,000

Contents Insurance included

Your choice of $20,000 to $220,000 cover
Excess starting from $250

One excess

Eg. A burglary (or guest theft) results in the loss of various contents, and includes damage the house (eg broken door). Sorted all under one excess

Accidental damage to house or contents by Owner or Guests

Full cover up to the house insured value

Major Malicious Damage

Fire & Explosion covered
Full cover up to the house insured value

Other Deliberate Damage by Guests

Covered up to $25,000

Theft by Guests

You are covered for theft by your guests
$25,000

Recreational equipment

Covered as part of your contents.
Bikes limited to $3,000 per bike

Cover designed for Short Term guests

Cover designed for your own holiday home, and homes you rent out to short staying guests eg. Bookabach, AirBnB

Methamphetamine Contamination – Manufacture

Covered up to $30,000
Excess $2,500

Natural Disaster

Full cover up to the house insured value
(includes EQC cover)

Recreational Features

Swimming Pools, Spa Pools and Tennis Courts
Included up to $45,000
(can be increased on request)

Owners Legal Liability Cover

$2 million of cover
Includes Bodily Injury and Defence Costs

Policy Wording Document

Download policy wording for full details

Common questions about holiday home insurance

Its a specific insurance policy that covers the holiday home itself and provides protection for holiday home risks such as unoccupancy for long periods, and damage caused by guests and paying guests. Whether a property is rented to short staying guests or is just used by friends and family – a holiday home insurance policy is essential.

That’s exactly what this policy is designed for. The initio policy provides cover for guest risk including malicious damage, contents, prevention of access and loss of rents. If you are renting your holiday home out and don’t have a specific holiday home insurance policy or haven’t told your existing insurer, you risk not having cover if something goes wrong. AirBnB and Bookabach have ‘back-up’ insurance for customers too but its best to have a primary insurance policy that provides the right cover. Find out more about AirBnb & Bookabach insurance.

Then its not technically a holiday home, and would not be covered by the EQC in the event of an earthquake. For this reason initio can’t provide cover either as the property is more like commercial accommodation than residential. Learn more about the difference.

From the large number of holiday homes we insure, the most common claims we see are:

  1. Water damage from leaking or burst pipes when unoccupied
  2. Storm damage. A number of baches are coastal and these get hit hard in a storm
  3. Burglary and break-in while the property is unoccupied
  4. Theft or damage by paying guests

Read more about the biggest risks for holiday homes.

 

As long as you have a holiday home insurance policy that provides cover for guest damage, then you’re be covered. The initio policy includes cover for theft and deliberate damage by tenants. We will pay up to $25,000 for one event.

Don’t worry, if it is major malicious damage and the tenants cause a fire or explosion, you’re covered up to the full sum insured of the property

So long as you have holiday home insurance that specifically covers loss of rents you will be protected. The initio policy provides automatic cover for $20,000 of loss of rents, but you can increase this up to $80,000. For cover to apply, the property must have suffered damage that causes the cancellation of the stay. Most insurance policies require a tenancy agreement to pay loss of rent: but we provide insurance based on your cancelled bookings and expected bookings (based on the previous year).

You’ll want to insure your holiday home for the amount it would cost to replace it with a new one. You also need to include extra things like fences, driveways, and swimming pools. You will also want to add in a provision for the inflation in the cost of materials and the cost to demolish and clean up the site. It is recommended that you use an online tool such as Cordell or obtain a valuation from a quantity surveyor such as CCC. See here for more information about a rebuild valuation.

Learn more about calculation the insured value of your home.

Get a quote online quote, answers a few simple questions (including the Bank you want on your certificate) and start your cover online. A certificate of insurance will be instantly emailed to your inbox. No delays, we use technology to save your time and money. You can amend and get a new certificate anytime through your initio dashboard.

What our holiday home customers are saying

By Charles,
Speed. Hassle free
By Bryan,
Just love how easy it all is, you could teach the big insurance companies a thing or two!
By Tina,
By Vonny,
So user friendly and great customer service on phone!!
By Jo,
By Roger,
Perfect cover for our holiday home. Especially as it includes contents.
By Peter,
easy to deal with thanks.
By Simon,
We have had a few claims recently that were attended to by Ann and the Initio team and all went smoothly
By Jill,
Suits us
By suzi,
By Michael,
Suits us perfectly
By Wendy,
Great value for money and easy to access via email
By Brendan,
awesome value
By Ronald William,
Simple & reasonable cost
By Kerrie,
By Grant,
By Michael,
By Jonathan,
Easy easy easy.
By Alex,
By Joe,
Easy and straightforward
By Brian,
Ease of use and competetive rates.
By David,
Easy, simple and just what we needed.
By Robert,
Easy peasy...
By laurie,
Probably the easiest insurance renewal out there. Highly recommend. ...though have yet to make any claim thankfully.
By Nick,
Super easy and transparent with good value rates
By Bessie,
Renewal process is straightforward and quick
By Joanna,
Smooth and easy process and very price competitive
By Craig,
By Simon,
Awesome system - hassle free.
By Priscilla,
It's so easy and seems good value
By Lara,
By Gregory mark,
Your policy is tailored for our property that is rented out.
By Robyn,
By Bob,
Very good review, renewal and payment service, thanks
By Sharnene,
I am recommending you to my daughter that is just going to rent her house out
By Susan,
I haven't had to make a claim yet so can't judge you on that yet
By Heidi,
By Leticia,
Having been referred by a friend, I found the online quote and booking system so easy with such a quick response. Also being able to pay using account2account was so very convenient.
By Jocelyn,
By Ellen,
Easy to use and understand
By Colin,
Hassle free
By Michael,
Happy with initio
By Kevin,
By Clindella,
Easy fast explanation and process
By Pam & Glen,
By mike,
Easy
By Rebecca,
No change in premium since last year and super easy to use.
By Elisabeth,
Very easy understandable insurance
By Michele,
reasonable rates and easy to renew and change policy online
By Kirsten,
By Clifford Family,
By Steve,
Simple, fast, less hassle, better than the big guys.
By Jane,
Easy to use website but seems quite expensive
By Joanne,
So easy and love the notifications. Great service - thank you!
By jennifer,
By Bridie -Rose,
Has been a very easy experience. Thank you
By Lorraine,
Easy and covers my needs
By Stewart,
The dashboard makes renewal so easy :)
By Rosemary,
By Jayne,
Easy to use and cover is perfect for our requirements.
By Sarah,
I had been struggling to get clarity on cover for a holiday home with short term rental from other insurance companies - this was exactly what I was looking for. The online approach was easy and the added 'everyday language' for clarity helped make this feel like a comfortable decision.
By Brendon,
By Gail,
Competitive price, cover is easily modified and seems reasonable.
By Jeff,
Easy to deal with, great website portal
By Kate,
By Yu,
By SAVANNAH,
Great, easy service
By Andrew,
Easy to use.
By Richard and Aileen,
By Andrew,
Simple, easy to process, great tools to verify sum insurred
By Paula,
Easy signup process and competitive rates
By angus,
good guys
By Aditi Kaushik,
Ease of use and good website
By Natalie,
Great value
By Grant & Jo,
Possibly the easiest process of all insurance companies I've dealt with.
By Stephanie,
By Susan,
Extremely helpful and responsive.
By Blair,
By Murray,
By far the simplest, easiest way to take out insurance.
By Nick,
great service and policy exactly what i have been looking for and other insurers were struggling to provide
By Amanda,
Easy and quick. Good price too.
By Kane,
Simple to use.simple to renew and alter if needed.
By Pauline,
Good communication and easy to do
By Dennis and Barbara,
Easy to renew, and reasonable rates.
By Sharon,
simple straight forward
By Grant & Jo,
Very efficient online process, makes it all very easy, accessible and clear.
By Theo,
Nobody is perfect !!
By Simon,
I've found initio very easy to deal with online, and the premiums provide excellent cover for our situation (holiday home that's occasionally rented to guests). Other insurance companies made it such a hassle to get a reasonable quote under these circumstances.
By Beverley Kay,
By Vicki,
So easy, and very reasonable rates. Highly-recommended to everyone
By Carissa,
Fast, easy, competitive pricing
By Belinda,
So happy I have all my insurances with you, website is easy to use as well
By Karyn and Bruce,
Easy, and great to be able to get insurance for our holiday home.
By Anthony,
So user friendly & simple!
By Alister,
fast, easy to quote/renew and competitive
By Gregory,
Quick and easy. Great response time from support desk. Competitive price.
By Renate,
By derek,
By Beatrice,
By Anne,
A very comprehensive cover given and a very easy process.
By Amanda & Simon,
By Nadine,
Quick and easy, in todays world i need to do as much as possible via internet, and not on the phone
By Graeme,
Easy, excellent service.
By Munich Ltd,
By Constance,
It works for me
By Sharlene,
awesome service
By Jeffrey,
By Irene,
being great thanks
By Geoff,
Very easy seem comprehensive at competitive rates
By Grant,
EASY TO USE GREAT PRICE
By Ian,
Transparency & speed of the renewal process and the ability to insure holiday home that is also rented
By Tanya,
I have already recommended you to my accountant.
By Jane,
Because there is a policy that protects a holiday home that is also rented out. Some other insurance companies don't seem to have a policy ready to cover this type of property use.
By Adrian,
By Roger,
Great cover for this type of property.
By Jackie,
Luv being able to do it all online. The friendly reminders were nice, thanks. Great being able to pay monthly now.
By Jacqueline,
Very user friendly.
By Christine,
Easy to use and instant insurance
By Michael Stuart,
Good value, simple to use, very efficient
By Jennifer,
By Geoff & Tina,
Cover, ease of renewal and competitive premiums.
By Elaine,
No probs renewing all info clear and easy to understand.
By Wendy,
By Simon,
By Helen,
Good
By Ronald William,
By Gordon,
Easy. Like the portal. Would like to be able to see 2018 Schedule because i missed saving this electronically.
By Ian,
Helpful staff
By Michael,
By Alastair,
Very easy to manage my policy
By Gavin,
The cover provided for the price is much better than the traditional players. Your on-line customer journey from zero to insured, 2 minutes. Take one of your traditional competitors, couldn't provide the same cover/price, can't take dialogues and quotes digitally (even through e-mail) and require you to call at a minimum. Not so easy if you work unusual hours and also very time consuming. So on-boarding experience is very good, I hope I never need to try it but it's a good indication that claims are done just as efficiently
By Fay,
I find your service quick and efficient - Andre and Micah were quick to respond on chat. Also we hope you will be just as rapid to respond and payout if ever we should put in a claim.
By Donna,
Thank you Initio for your ongoing Service. We appreciate your prompt reminders for renewals and quality.
By Claire,
Offers insurance cover that was hard to find elsewhere, very easy to set up
By Joe,
Very easy and straight forward
By Philippa,
An easy no fuss way to insure our property - no continued advertising in my inbox and an easy to read policy document in plain language.
By vanessa,
By Nick,
By Esther,
Easy to organise online 24 hours a day.
By David,
Simple, exactly what we need with good service.
By Susan,
Ease of use of site, and to renew, flexibility of policy
By Simon,
By Carolyn,
Price is good and process for insuring is good. Have not had to claim so have not experienced the entire service.
By cathy,
Easy to set up and use.
By warren,
By Alan,
Very easy online service, flexible cover and reasonable pricing.
By Trevor and Sally,
I love the easy online access and payment/renewal its great
By penelope,
easy online application and good response when making a claim
By Lara,
By Robyn,
Very simple and clear
By Ellen,
By Leslie Ross & Patricia Mary,
Easy renewal ,Available for advice and a claim was processed without a problem .
By Quinton,
To be honest this claim was ridiculously easy and fast, this is without a doubt the benchmark now for all insurance companies. Brilliant !!
By john,
Because it is such a competitive price and so easy to use the Website.
By Jonathan,
Quick and easy to renew and like the tailoring to holiday homes
By Robyn,
By Malcolm,
Excellent.
By Michael,
By mike,
Convenient
By Sandra,
Simplicity. Try changing your policy with AMI and you'll understand!
By Maddie J,
Great communication, policy and easy to set up.
By Janet,
Easy platform to deal with, easy access to human assistance. Haven’t made a claim, just joined on the advise given at the NZPIF conference. Friends have recommended it and I trust their blurb.
By Gib,
Very easy to use, friendly electronic information, competitive rates. Everything I need when looking to consider my level of cover and then renewing. Top notch.
By Lynette,
It is a nice simply way to arrange insurance. No long waiting queue on the phone and no need to go through the long questions and Initio records all info from previous insurance and you simply just need to update if anything new needs to be added. Simple and quick suits me as I'm too busy to do it the long way.
By Deion,
So easy to establish the cover and the one time I had a claim it was dealt with very fast and fairly.
By George,
very efficient service
By Graham & Lynne,
By Belinda,
So easy to use, I have several insurance policies with initio and will add more when others fall due
By Jonathan,
Cover is suitable for a property that is let to people on Airbnb or BookaBach
By Peter,
Good coverage. Quick and easy process.
By Paul and Leyette,
Easy peezy
By Jeffrey,
I feel premiums are high in general. Especially as I have multiple policies with you.
By Belinda,
By Gerardus,
easy to use, reasonable cost ,good for holiday rentals
By Judith,
I missed my renewal payment, and was contacted by phone and text to remind me! Fabulous service and reminder at this Christmassy time of year.
By Rosemary,
Very easy to use, convenient
By Peter,
Had trouble finding the full policy terms
By Paul,
Best insurance website I have ever seen. Easy to use, fair plain English Policy and good prices.
By Bryn,
By Robyn and Jock,
So very easy and have and great responses when we have needed it Thanks
By Steven,
Very straight forward and easy to follow. Reasonable premium for today's market. No claims made last year, but so far so good. Thank you.
By Graham,
Easy to renew and covers holiday lets where others require commercial cover
By Stuart,
Quick,easy and effective
By Sandy,
Easy and offers cover specific to our holiday property requirements.
By David,
By Carole,
Very helpful staff member answered my questions and was pleasant and helpful.
By Richard and Aileen,
No charge if pay with visa
By Andrew,
Fast and easy to use.
By Dominic,
Make it easy. (so far)
By Mike & Jan,
By Rachael,
It's so simply and easy! :)
By Lisa,
It was extremely easy and user friendly including far more cost effective and value for money compared to other insurance companies
By Bronwyn,
By Jennifer,
It is easy to use and seems to include free contents (not that I need it) and rent cover, also covers holiday rental for owners who sometimes rent their houses out which many others don't offer.
By Philip James (Phil),
By P&S,
Easy, convenient, and very simple web-site to navigate.
By Paul & Carol,
So easy! And great cover options for short term rentals!
By Tony,
By Chris,
You make renewals so easy :-)
By Sherry,
Sometimes I need advice, Initio is a lonely uninformed insurance process , just hoping I get it right. Fingers crossed right?
By Keith,
simple and quick
By Susanne,
Fantastic to deal with!
By Hasan,
Ease of application and value
By Brent,
Was recommend this by previous owners
By Susan,
Because I haven't had a claim and therefore don't have a complete picture of services, but from what I have had, I'm very pleased with. Thanks!
By rachel lise,
i never do word of mouth advertising for starters and to date have not ( thankfully) had occasion to make any claims and that's where/when the cookie crumbles and one sees the true value of any specific insurer.
By Kena,
By Robyn,
By Adrian,
Will be better rated if I have to make a claim. All good.
By Murray,
So easy and simple. Very easy to follow website.
By Grant & Jo,
Very easy online, and great service when I need to actually talk to someone.
By Ellen,
Easy website, helpful staff
By Carissa,
Super easy and quick to set up insurance.
By Alex,
Easy to use site, insurance covers everything I require, pain free process.
By Rachel,
Very easy to use. Shame there is no lending in the Marlborough Sounds.
By Carol,
By Stephanie,
By Peter,
Precise hassle free instructions easy to follow by a technically challenged oldie
By Wendy,
Not meeting current day needs of holiday home owners - We live in the house and rent it out when we go on holiday. So we need short term tenant cover for some of the year (holiday home insurance, intentional damage, loss of rental income etc) and owner/occupier insurance for some of the year (replacement accommodation etc). This would be the case for a large number of persons in the Queenstown Lakes District and is definately a clear market to tap into.
By Stuart,
Cost went up by 10%
By Alan,
Easy claim process and very helpful staff members, would definitely recommend Initio.
By Noel,
By Heather Frances,
By Mike,
Like all insurers it appears Initio are using historical & hypothetical events to unfairly ratchet up our insurance costs year on year to protect themselves and their profits. We've gone $1200/$1450/$1850 year on year for the same property & I shudder to think what next year's increase will be. Our property has been in situ for around 60 years and has never suffered damage through earthquake or weather event yet some risk matrix invented by the industry suggests our premium should rise by 30% this year yet we've never made a claim. Why would I want to support/endorse that? Like almost everyone else insurance is a necessity for us & I have no choice but to begrudgingly pay the asking price.
By Alister,
By Anthony,
Super simple process
By Amanda,
Easy to understand, straight forward and good price.
By Joanne,
By Brent,
By James,
Good easy service. Reasonable fees.
By Constance,
By Richard,
Easy to use, good information and I did a claim last year after Cyclone Fehi that was handled well. With thanks Richard
By Amanda & Simon,
Easy to use.
By Felix,
Good service, good cover, unfortunately steadily increasing prices every year
By Blair,
By Irene,
Great service
By Daniel,
By Grant,
EASY AND EFFICENT PROCESS TO RENEW
By Duncan,
By Talia,
Easy online process, price was lower than current insurer.
By David,
By Alan,
Value for money and such and easy prices doing it online
By Ross James,
Online & easy
By Izaak,
By Amber,
By Stephen,
Very easy to do business with
By Jennifer,
By Amanda,
By Ian,
By Barry,
Straight forward, easy to read, connected to BookaBach/HomeAway.
By Tanya,
You were the only ones doing this type of insurance.
By Daniel,
By Rachel,
Easy to deal with, easy website
By Suren,
Ease of renewing and cover types offered.
By Tina,
Easy to do, and prompt,clear response to my online question.
By Geoff & Tina,
By suzi,
By Heather and Michael,
Fast and efficent..Thanku:)
By Val,
By Karen,
Its so simple especially when renewing and its an insurance for holiday homes
By Elaine,
Efficient easy to use website. Very clear what I am paying for.
By Gregory,
Good experience dealing with you.
By Jane,
Because the home insurance policy is available to cover a home or holiday home that is also sometimes rented out to casual guests. Some other insurance companies seem to find this a difficult risk to estimate so do not have a policy that's suitable.
By Megan,
Great service and clear instructions
By Dian,
Easy and great to deal with
By Ian,
A comprehensive cover that fills in a gap in the market that represents holiday houses
By Jonathan,
Price, good for airbnb
By Elenor,
By Paul,
Provides cover for family holiday home and rental from time to time
By Wendy,
Nice and easy to do, and helpful staff on chat line. Thank you
By Michael,
By Debra,
Intuitive online process, always been good when I've had claims or queries, very efficient and accessible.
By Vanessa,
Easy service and credit card payment options
By Lyndal,
easy
By Patricia,
Very seamless and meets our requirements.
By Fionna,
Easy
By Robyn,
Easy process and lovely experience from the staff on emails and over the phone.
By Bessie,
Everything seems to work efficiently and the website is easy to use.
By Murray,
Faultless to date
By David,
By Vaughn,
Great online platform, very convenient and easy to use.
By Susan,
Easy no hassle
By Lara,
By YAN,
By Alan,
Quick and easy, seems a fair price.
By Joanne,
Easy system to use, type of cover suits our application.
By Jocelyn,
Your policy is tailored to my needs. Renewal is very easy.
By Heidi,
Great, fast, professional service and good prices.
By Malcolm,
By Bob,
By Graham & Lynne,
Have been recommending to others for a number of years. Have had great service.
By Gregory,
Because your policy is suited to our needs ie holiday home that is rented out. Thankyou.
By Kevin,
By Gib,
Easy to review, update, renew, all good.
By Giles,
Super easy renewal process, competitive premiums
By Sandra,
It's so simple.
By Caroline,
By Kathryn,
By Deion,
very easy to do and great holiday home cover package
By Judith,
Service from staff is always efficient. Website is easy to use.
By Henry,
Good value for bach owners
By Joanne,
So easy!!
By Stuart,
By Stephen,
By Lesley,
Easy to organise on-line. Half the price of previous insurer who took 2 months (and numerous phone calls & emails) to provide a quote because they didn't know what Airbnb was!
By Peter,
Dealt with a recent claim quickly and efficiently. Plus it was fair.
By Shiree,
By Sandy,
Easy and offers the type of insurance products that match our rental property needs.
By Mervyn,
Easy to complete and reasonable price
By Loretta,
easy to sign up and use (havent made a claim though)
By Toni,
Prompt & friendly service received recently, thank you.
By Richard,
Initial claim was good and fast (some delay due to scale of damage and availability of assessors) Building work and replacement of urgent wash-machine was good and timely. Replacement value of lost contents was good. I am still waiting to hear back on landscaping and loss of income after eight month. All staff have been friendly and helpful.
By Leigh,
Easy to renew. Suited to our holiday house with free contents.
By Bronwyn,
By Andrew,
By yue,
good
By Darren,
By Rowan,
Good value and easy to set up.
By Paula,
Pure luck finding Initio on a website where someone had commented and said they were with you. I knew there had to be something in between Landlords insurance and Commercial, as I was getting quotes of $2500-$3000 which were excessive for an airbnb property. The on-line chat was helpful and gave me the answers I wanted. However the fact everything is on-line makes me a little nervous as there are always loopholes with insurance and I was on the wrong policy with my last supplier so just hope we have got this right.
By Christopher,
Haven't made claim so could be wrong but so far excellent service after 2 years
By Jennifer,
It was so simple, I have been waiting for AMI to give me an answer as to whether they would insure my property for days even though I've been with them for 11 years! You specialise in holiday rentals and are aware of the risks involved. thanks!
By Cameron,
bookabach specific. perfect for us. would like to be able to spread it out quarterly though
By Sue,
We were dreading lodging a claim after our property suffered storm damage. Most of what you hear about is insurance company's finding ways to avoid ever paying out with some tiny fine print so we put it in, expecting the worst. However our experience with Initio was anything but. They were very quick and efficient with responding, fair and very helpful with us settling the claim. And so patient while we worked with tradesmen to try and repair everything - it took them many months and we never felt pressured by Initio. I wish all insurance company's were this easy to deal with!
By Robyn,
Ease of renewal and everything clearly explained.
By Chris,
In just 6 years our premiums have almost doubled. I know it's not your fault, but that doesn't stop it from being wrong. I am especially surprised when it comes to holiday houses that there is no benefit for having an alarm system in the house, which I would have thought highly desirable from an insurer's point of view ?
By Natalie,
Highly competitive premiums
By Stephen,
Compared to other providers, policy was clear and straightforward. There were no tricks or loops in the wording.
By Heather,
Easy to understand. No frustrating salespeople.
By Sharon,
Haven't done a claim yet so don't know the process
By Theo,
Because it's easy to renew and, good if you have a holiday home.
By Phil,
By Dennis and Barbara,
By Alex,
Extremely easy to arrange, intuitive website, clear terms and conditions
By JASON,
I have found it very easy to deal with initio
By Scott,
Ease of engagement. Website is very intuitive and easy to navigate
By Stephanie,
It seems really expensive - especially when no claims have been made in the years we've been with them. Although I haven't bothered to enquire elsewhere!
By Belinda,
Very easy to renew policy, like the Website as well
By Philip,
Very easy
By Glenn,
Very easy process.
By Mary,
Very easy simple process and a good price. I haven't had to make a claim yet so have to hold off a star until that happens - hopefully never! Thanks
By Josh,
By Colleen,
Options, easy claims, suits my exact needs.
By Shane,
Super fast claim service and great interaction with claim staff both over the phone and via email.
By Casey,
By frank & deborah,
Easy use
By richard and christine,
By Andrew,
Fast and easy. A great cover at a good price.
By Heather,
Meets our needs perfectly providing insurance for our Bach that we also rent out as a short term rental. Easy communication and staff very helpful.
By Cullum,
Quick and easy to get insured. Very helpful and friendly support staff
By Hamish,
Good sensible online service. Withholding one star as haven't yet had to make a claim so can't comment on this.
By derek,
quick, easy and reliable
By Lynn,
Easy process and good cover specific to short term rental holiday homes.
By Richard,
By Cathi,
Simple renewal process. Also claim process very straightforward, we were very well looked after by Initio when we had a flood in 2016, only 2 months after taking out this policy with them. Happy to continue with our custom.
By Penelope,
Easy to set up. Cheaper than other options- but it has increased substantially in the last two years!
By Michael Lawrence,
Competitive and simple to renew
By Kim,
Price increases over 20% in 2 years on a new property.
By Karen,
Excellent service and great products
By Karen,
helpful phone staff straightforward online system being able to get cover for home I also holiday let
By Irene,
I have had good communication when I phoned and it has been an easy process
By William,
By Ian,
Ability to offer cover tailormade for my situation - rural holidayhome
By Alan,
Simple process, excellent pricing. No hassles.
By Duncan,
By Robert,
By Jennifer,
Efficient and easy process to insure, with clear and concise detail requirements and cover provisions. Also made in reliance on the claims process (which we hope never to have to use) being similarly efficient and straightforward, with personal Initio attention and availability as required.
By Ross,
easy
By Dennis and Barbara,
Easy and cost effective
By Tanya,
Because it is designed specifically for holiday homes.
By Samuel,
Cheap and easy to use.
By Kelvin & Kathlene,
Courteous Service and cover designed for and recommended by Book a Batch
By Barry,
I am in Paris on Holiday, and this was easy....
By Peter,
All good but no option to pay monthly
By Bill,
No problems so far during our only claim
By Dian,
I was not told that a 3 month period closes for EQC claims. It would have been helpful to know this as we have just found some damage under our house that was a result fo the KaiKoura quake in Nov 2016. We never go under our house but saw this last week due to the council wanting to put in some water drains by our home. Hence we saw the damage under there.
By Gregory,
My limited dealings have been exemplary.
By Ian,
By Elenor,
Seems like good service and value.
By laurie,
Easy to deal with . Clear options available at policy renewal
By Paul,
I would prefer to pay in quarterly payments
By Malcolm,
By Roger,
easy to navigate website
By Sheri & Phil,
quick and easy
By Sharon,
Initio is quick and easy to use and there is always someone there to talk to
By Heidi,
By Kevin,
Value for money
By Giles,
By Carol,
Ease of service / Looking after homes that are rented sometimes / good reminders / good support. Thank you
By Janine,
Hassle free - I hope claims, if any, are this easy!!
By James & Gloria,
The process is so easy to renew and pay. I haven't had to lodge a claim but I am hoping that it will be as easy if the need every arises.
By Marian,
Easy to deal with and comfortable with explanations as to policy wording particularly as a holiday rental can be tricky to define.
By Cecilia,
Ease to take out policy. If I had a claim I would be able to assess whether a 5 star warranted
By Martin,
I was amazed how quickly the claim was settled. Very good service.

Useful links

What you need to know when renting out your bach

If you’re thinking about making your home, rental property or holiday house available for short-term rentals, make sure you know the rules on holiday rental agreements, claiming expenses, whether to declare it at tax time, and more.
Ministry of Business, Innovation and Employee guide to short term rentals.

Tips for holiday home owners

Tips on ensuring your back’s covered when renting out your property to holidaymakers using the likes of Airbnb and Bookabach.
Read the full article on Interest.

A holiday house owners guide to Health & Safety

As a bach owner, you have to comply with five different Acts relating to health and safety. Bookabach has read the acts so you don’t have to – and summarises the main points.
Learn from Bookabach’s research.

Tax rules for holiday homes

This factsheet explains the tax rules applying to a ‘mixed-use’ holiday home, meaning holiday homes that are rented out to paying guests. Its important to understand you tax obligations.
See the IRD fact sheet.