Landlord Insurance

Comprehensive all in one rental property insurance.

Cover for the house itself, and the risks of renting to tenants. Get a quote in seconds with New Zealand’s easiest house insurance.

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What does our Landlord Insurance cover?

We include everything you need as a Landlord, for no extra premium.

Loss of Rent

Up to 12 months or $20,000 following damage to your house

Deliberate Damage

Up to $25,000 for damage or theft by your tenants

Meth Contamination

$30,000 of cleaning cover, and additional loss of rent

Landlord Contents

$20,000 of standard cover, with options to increase

More of our excellent benefits

 

  1. Replacement Cover

    Full rebuild cover for the house, up to your replacement sum insured.


  2. Legal Liability

    $2 million legal liability costs if an accident damages other property, or people.


  3. Excess free Blocked Pipe

    Up to $1,000 to unblock underground pipe, with no excess.


  1. Hidden Gradual Damage

    $3,000 for gradual water damage from a hidden water or waste pipe.


  2. Excess free Keys & Locks

    $1,000 of cover for replacing keys and associated locks, with no excess.


  3. Loss of Rent - Tenant Eviction or Vacation

    Six weeks cover if tenant’s evicted for non-payment, or abandons tenancy.
     *Covid-19 cover suspension for new policies from 9 April 2020*


You're in control with the Initio Dashboard

  • Manage your insurance 100% online

    Every customer gets access to their own personalised dashboard log in

  • No more waiting on the phone!

    You can change your policy, lodge claims, add and cancel policies or get documents all online on your smart device.


New Zealand's Landlord Insurance Specialists

  • Used by the Best

    Insurance partner of the New Zealand Property Investors Federation. We insure New Zealand’s leading landlords.

  • Designed for Landlords

    Policy made specifically for landlords. We understand the cover you need, with a quick and easy platform for managing your insurance online.


Here's some of the many claims we've paid

A tenant's dog was left locked in the property.
Tenant's dog was locked in the property. The doors, walls and carpet didn't win the dog fight, but initio came to the rescue. We don't exclude pet damage.
Leaking tap connection in the bathroom wrecked the vanity and particle board floor.
Leaking pipe to tap soaked the bathroom vanity and below floorboards. Tenant found damage when their foot went through it. Claimed under hidden gradual damage.
Meth lab in attached garage.
Meth lab was discovered in garage. Police raided causing more damage. Initio picked up the tab for the damage, cleaning and loss of rent.
Wind storm blew over front fence
Wind storm blew over front fence. Initio paid out and the landlord was able to replace it with a brand new one.

Here are some of the losses we don’t pay

Wooden window sills rot and needs to be replaced.
Wooden window sill rots and needs to be replaced. Wear and tear is not covered. This is a maintenance cost, and not insurable damage.
Tenants move out and leave the house untidy, including a large amount of rubbish to be disposed of...
Tenants leave your house untidy, with lots of rubbish to be removed. There is no damage, so there is no cover. Our policy covers physical damage.
Show tray leaks
Tenants leave worn carpet, scuffs on walls and general wear throughout your house. We provide insurance cover, and not a property maintenance policy.
tenants hard on rental property
Shower tray leaks over time and the tenant doesn't let anyone know the floor is damaged. Gradual damage has to be from a hidden pipe.

This is not an exhaustive list and it doesn't imply all loss types described are covered or not. Claims are like butterflies, each unique with its own facts that we need to apply to our policy.


Why initio?

We use technology to save you time and money

100% Online

Instant online quotes in seconds, with the same approach to claims

Support Focused

We're here to support you, not sell. Let us show you the way to better insurance.

Great Cover

We don't expect you to build your own policy. We include the things that matter, bells & whistles too.


You’re in safe hands

 

If disaster strikes, you’re in good hands. Initio policies are underwritten by NZI (IAG New Zealand Ltd). Standard & Poor’s have given IAG a AA- ‘Very Strong’ Financial Strength Rating.

Learn more about our financial strength rating

 

Common questions about landlord insurance

You’ll need to choose a replacement sum insured that’s enough to fully demolish and rebuild your house to its existing size (using today’s building costs).

 

If you’re unsure what the rebuild costs would be, we recommend using the Cordell SumSure Calculator to help get an estimate.

 

See here for our full guide on choosing your sum insured.

We do not insure body corporate or apartment units.

 

We are only able to provide landlord insurance as part of a residential house insurance policy where we cover the house itself, and the tenant risks.

 

Unfortunately, we cannot provide standalone landlord insurance cover for tenant risks.

Landlord obligations apply to our policy which includes things like reference checks, and regular inspections.

 

You can see the full list of landlord obligations here.

 

Landlord obligations only apply to tenant related losses (e.g. meth contamination, intentional tenant damage). They don’t apply to non-tenant losses. If you don’t meet the obligations, and your rental property is flooded, you’re still covered for damage and loss of rent.

Meth testing between tenancies is not required for cover, but is recommended.

 

If you suspect there’s meth contamination at your property; and you then get a positive test, we will cover the test and cleaning costs. You don’t have to show us a record of past tests.

 

To learn more on when we recommend testing for meth see here.

An excess applies to each event that causes damage, so there are circumstances where multiple excesses can apply to a claim.

 

This applies so that insurance doesn’t turn into a property maintenance cover. If you could group multiple events of damage under a single claim (and pay one excess), landlords could include any small piece of damage around the house into a single claim.

 

To make sure premiums stay low and that insurance remains affordable for the major losses, an excess applies per event. To learn more see our guide here.

Changes to the Residential Tenancies Amendment Act 2019 mean you can only hold your tenant responsible in some circumstances (depending on whether the damage is accidental, careless or intentional).

 

For an overview of who is responsible see here.

 

If you have landlord insurance you are covered for damage whether it’s accidental, careless or intentional. There is no limit for accidental or careless damage caused by your tenants.

 

Intentional damage is covered up to $25,000. If your tenant causes  fire or explosion the cover is not limited.

It covers the lost rent you suffer when is unliveable and can’t be damaged by an insurable event.

 

E.g. if your house was flooded and your tenants had to move out, we would pay the rent you would otherwise would have received while your house is repaired.

 

Loss of rent is essential if you rely on rents to cover things like mortgage payments.

 

We also include loss of rent cover when your tenant is evicted for non-payment of rent, or abandons the tenancy. There’s up to six weeks cover, or until a new tenant starts paying rent.


How likely are our customers to recommend initio?

By Garry,
Jan 15, 2021
By Graham,
Jan 14, 2021
Ease of getting insurance sorted. Helpful website.
By Philipa,
Jan 13, 2021
Easy to use on-line and competitive pricing
By Peter,
Jan 11, 2021
Great service.
By Vicki,
Jan 10, 2021
Easy to use and understand insurance process
By Robin,
Jan 10, 2021
Ease of use
By Marivic,
Jan 10, 2021
Easy to navigate and fair pricing
By Liza,
Jan 9, 2021
By Karren,
Jan 9, 2021
Very easy to use
By Roger,
Jan 8, 2021
Convenient online insurance portal, easy quotes with various options and straight forward policy wordings for rental property insurance. Our portfolio insurer of choice for 8 years plus!
By Elizabeth,
Jan 7, 2021
Easy to use and to understand.
By Tom,
Jan 7, 2021
Convenient and streamlined online solution. Reasonably priced.
By Clayton & Lorraine,
Dec 30, 2020
Good service, simple online and no hassles. Claims easily settled
By Diane & Matthew,
Dec 27, 2020
Great service, so easy to insure and understand.
By Lijia,
Dec 24, 2020
Easy to use. Best cover for the price at the moment.
By Gregory Roberts,
Dec 24, 2020
By Duane,
Dec 21, 2020
By Andy,
Dec 20, 2020
This has been the easiest process in securing property insurance I have ever experienced. The premiums are also significantly more competitive than what I'm paying with my previous insurer.
By Geoff,
Dec 18, 2020
By John,
Dec 18, 2020
so far... If I have to claim and things dont work out my stars may be different.But easy logical forms and helpful additional information. Very good site.
By Ellan,
Dec 18, 2020
SO EASY TO USE
By Deborah,
Dec 17, 2020
Just so easy to deal with
By Mark,
Dec 14, 2020
Great website, easy to navigate. Competitive prices and additional benefits.
By Theo,
Dec 14, 2020
By Elisa,
Dec 13, 2020
Great to use!
By Stephen,
Dec 12, 2020
Easy to manage...
By Klee,
Dec 12, 2020
By Ian,
Dec 8, 2020
If i need to talk to someone on the phone i don't have to listen to on hold music for a long time. Brilliant service, keep up the good work. Regards Ian
By Laura,
Dec 8, 2020
Great user experience.
By Vicky,
Dec 7, 2020
By Cathy,
Dec 6, 2020
Initio is just so easy to use and the information is set out without complicated jargon!
By Azim,
Dec 6, 2020
By Sandra,
Dec 5, 2020
Easy to do online, competitive pricing and cover
By Dennis and Barbara,
Dec 5, 2020
Great service, ands value
By Graham,
Dec 2, 2020
Easy to set up and very competitive prices, some of the best on the market, will be moving our own house insurance here once it comes up for renewal.
By Lucius,
Dec 2, 2020
Easy renewal process
By Lucius,
Dec 2, 2020
Easy renewal process
By Lucius,
Dec 2, 2020
I am very impressed with the speed and ease of use of the renewal process.
By LAURYN,
Dec 1, 2020
I have moved all my house insurances to Initio. Ease of use, hassle-free.
By Janice,
Nov 30, 2020
Easy to do online but you won’t insure all my properties
By Joanne,
Nov 30, 2020
Great pricing and making a claim was an absolute breeze. We are switching all our rentals and our own property to Initio!
By Christina,
Nov 28, 2020
By Craig & Robyn,
Nov 27, 2020
By Craig & Robyn,
Nov 27, 2020
By Ganesh,
Nov 26, 2020
By Carl / Jinchang,
Nov 26, 2020
Easy to get quote. Premium reasonable. Prompt payment of claim.
By Julianne,
Nov 26, 2020
easy transparent website and insurance, with reasonable premiums, lots of helpful information
By Meghan,
Nov 25, 2020
I've recommended your service to alot of people and had a few switch over. Looking at changing my personal home &contents to you also!
By Sharon,
Nov 24, 2020
Great value and super easy process!
By Ian,
Nov 23, 2020
By Denise,
Nov 22, 2020
Good value insurance, easy to understand policy, and appreciate the good customer service
By Michael,
Nov 21, 2020
By Nicholas,
Nov 20, 2020
Price and service
By mark,
Nov 20, 2020
By Timothy,
Nov 20, 2020
Easy as to deal with. Fast communication
By Gordon,
Nov 20, 2020
Easy online system, they processed a small claim with no hassles. I am happy to use on multiple properties. Good value.
By Steve,
Nov 18, 2020
By Kate,
Nov 18, 2020
Easy to insure!
By Donia,
Nov 18, 2020
By Brian,
Nov 17, 2020
great service.
By Dave,
Nov 16, 2020
By Steve,
Nov 11, 2020
By Therese,
Nov 11, 2020
By Kelly,
Nov 8, 2020
By Simon,
Nov 8, 2020
Process is so easy
By ANDREA,
Nov 5, 2020
By Lisa,
Nov 5, 2020
By Lynley,
Nov 4, 2020
easy to use website NZPIF Discount / competitive pricing good product offering the flexibility to choose Loss Of Rent cover etc that i require
By chrissy,
Nov 3, 2020
All experiences excellent
By David,
Nov 2, 2020
Happy with ease use
By Peter,
Nov 2, 2020
By Fiona,
Nov 2, 2020
I’m impressed. Sorting Insurance isn’t a favourite hobby of mine ... the experience has been pain free, clear and transparent details, staff who do what they say they will and follow through. Compared to other insurers or Tower and AON this has been a breath of fresh air and I won’t mind doing it again!Thank you for keeping things simple with good coverage. Keep up the good work!
By Katherine,
Nov 1, 2020
By KARTHICK,
Nov 1, 2020
By Audrey and Andrew,
Nov 1, 2020
cos its just easy! I used to work for IAG so have faith in the process!
By Gordon and Carol,
Oct 29, 2020
Prices are fair and great service
By Donna & Mark,
Oct 28, 2020
The realistic and flexible nature of accommodating unconsented works, and the ease of being able to do the whole application process online, plus the premiums are very reasonable.
By Chris & Jonell,
Oct 28, 2020
Easy online process, dynamic young company and confidence in knowing I would be looked after in the event of a claim.
By Seema,
Oct 28, 2020
Excellent so easy to renew 5 stars very happy customer here
By Sandy,
Oct 27, 2020
Initio had tried maximum effort in order to minimise the payment for the insured. I had been through all the stress because of this event, loss of rent for rest of the year, theft and damages etc. Furthermore I have to experience even stressful time to deal with Initio insurance company dishonest approach.
By MJ,
Oct 27, 2020
Great service
By Christopher,
Oct 27, 2020
Unable to increase loss of rents to $50,000
By Christopher,
Oct 27, 2020
Dont like your risk on Wellington properties
By LAURYN,
Oct 27, 2020
Absolutely hassle-free
By Clare,
Oct 26, 2020
By Elsie,
Oct 25, 2020
I've never made a claim, so cannot judge how easy, or not, that would be!
By Carol,
Oct 24, 2020
Ease of setting up insurance.
By Summer,
Oct 22, 2020
By Barry,
Oct 22, 2020
Easy to deal with
By Anthony,
Oct 22, 2020
I have been very satisfied with the service though other companies send an Insurance assessor to sort the claims out.
By Diane,
Oct 19, 2020
By Stewart,
Oct 19, 2020
Excellent and easy to use! Thank You!
By Juli,
Oct 19, 2020
By Therese,
Oct 18, 2020
really easy to transact
By Pushpendra Singh,
Oct 16, 2020
Easy and Friendly Sign up.
By Rene,
Oct 16, 2020
Simply outstanding
By jude,
Oct 15, 2020
good value.
By Munich Ltd,
Oct 15, 2020
By Russell,
Oct 15, 2020
By Deborah,
Oct 13, 2020
Value, 4 months required between rental inspections and easy to make changes
By Rebecca,
Oct 13, 2020
By Natasha,
Oct 13, 2020
good value cover. Easy to buy it on line. Good company.
By Janine,
Oct 12, 2020
Quick and easy process
By Lee,
Oct 12, 2020
By Hayley-Jane,
Oct 8, 2020
Too easy
By Brett,
Oct 8, 2020
happy with service
By Richard,
Oct 6, 2020
By Lincoln,
Oct 3, 2020
By Rob,
Oct 3, 2020
By Robyn,
Oct 1, 2020
Great, easy to use :-)
By Malcolm,
Oct 1, 2020
simple and effective
By John,
Sep 30, 2020
By Colin,
Sep 30, 2020
By Graham & Lynne,
Sep 30, 2020
Have been a client since Initio's early days. Had 1 water damage event in a kitchen and had prompt good assistance from Initio and Kitchen repaired and restored very quickly. Recommend Initio to people regularly.
By Barbara and Terence,
Sep 29, 2020
We are very happy with your service.
By Robyn,
Sep 29, 2020
Great easy service to use - thanks again :-)
By Lisa,
Sep 28, 2020
By Brad,
Sep 27, 2020
Very simple, fast and easy!
By Ke,
Sep 24, 2020
The premium is easy to buy
By Mark,
Sep 24, 2020
Good website, easy to follow. Prices have been creeping up a little though, be good to offer a multi policy discount if a customer has several policies with you.
By LAURYN,
Sep 23, 2020
By Duane,
Sep 22, 2020
By Glenn,
Sep 22, 2020
By Suzanne Anette,
Sep 22, 2020
Setting it up was very easy, I guess the proof of how good this insurance is will be if anything ever has to be claimed (not so far).
By Dennis and Barbara,
Sep 21, 2020
Online, and kept simple to use
By Anna,
Sep 20, 2020
By Tigilau,
Sep 20, 2020
Comprehensive yet clear, well itemised and easy to understand policy. Great website interface. Competitive pricing.
By Lena,
Sep 20, 2020
So easy to renew insurance
By Beryl,
Sep 18, 2020
great online system and great help when required. thanks Micah!
By Susan,
Sep 16, 2020
very easy to deal with online
By Maria,
Sep 12, 2020
By Clare,
Sep 10, 2020
By Bradley,
Aug 29, 2020
Easy, with good coverage and price competitive
By Jim,
Aug 27, 2020
Great on line service and quick responses - Have used before and will use again - Thanks Andre
By Josephine,
Aug 25, 2020
Good simple system. Cheaper than other insurers
By Bruce,
Aug 24, 2020
Security, convenience and a reliable Insurer
By Julia,
Aug 24, 2020
By andrew,
Aug 24, 2020
fast. easy. cheaper than broker.
By Davina,
Aug 23, 2020
By Davina,
Aug 23, 2020
By Davina,
Aug 23, 2020
By Davina,
Aug 23, 2020
By Davina,
Aug 23, 2020
By Robin,
Aug 23, 2020
I am so impressed with the ease of Insuring with this company and the extra benefits offered
By Brendan,
Aug 22, 2020
By Mark,
Aug 20, 2020
Seamless service highly recommend this product
By Ian,
Aug 20, 2020
Slick online application process, excellent landlord cover, very responsive.
By kameron,
Aug 20, 2020
Ease of starting and seems to be honest
By Barbara,
Aug 20, 2020
Easy to deal with, website easy to use. Good value.
By Keith,
Aug 20, 2020
Great company to deal with always very helpful
By Scott & Janine,
Aug 20, 2020
Easy, no fuss and competitive prices
By Anne,
Aug 20, 2020
By Gary,
Aug 20, 2020
Great easy process and good value for money cover.
By Alice,
Aug 20, 2020
I've recently had Malicious Damage by my tenants which resulted in over $40,000 damage! I was so lucky that I'm insured with Initio which they've attended very quickly and processed payment at a swift pace. The loss adjuster and the admin person that handled our case was kind and professional, all conversations are easy and prompt response. Furthermore, they've demonstrated compassion to what happened to us, in the old classic Kiwi way. 5 STAR for teams at Initio, you guys are AWESOME! highly recommend to all.
By Leigh,
Aug 14, 2020
Easy online quote. Chat feature worked well.
By Juliet,
Aug 13, 2020
I have recommended you to family and friends. A lot of them have changed. You are good value for money. Easy to deal with
By Barry,
Aug 11, 2020
By SAM,
Aug 10, 2020
By Brett,
Aug 10, 2020
We had a Meth claim / very stressful time / Initio staff were awesome & friendly & handled the claim professionally step by step & got our property sorted out & rented out again Cheers
By Jim,
Aug 10, 2020
helpful advice from "chat" with Andre and good pricing on Landlords policies. Thanks
By Suzanne,
Aug 9, 2020
I have had all my insurance policies with AMI for decades. I thought they did a reasonable price. Your quote is better - who doesn't want to get a good deal!
By David,
Aug 9, 2020
Easy to use, and Hassle free in any claims I've made
By Evgeniya,
Aug 9, 2020
easy to deal
By Mara,
Aug 8, 2020
Love the online interface
By Tonij,
Aug 8, 2020
Simply and easy.
By Fraser,
Aug 8, 2020
By Anthony,
Aug 6, 2020
Very good service when I have made a claim.
By Natalie,
Aug 5, 2020
By Elizabeth,
Aug 5, 2020
easy to use and to understand
By Pamella,
Aug 5, 2020
easy to use, all the insurance I need at much lower prices. thank you.
By David,
Aug 5, 2020
Easy system, good value.
By Darren,
Aug 3, 2020
Great digital experience focused on landlords needs
By Munich Ltd,
Aug 3, 2020
By Teresa,
Aug 2, 2020
By Tim,
Jul 31, 2020
excellent service & product-once an AP option is available (instead of CC for monthly payments) it would be 5star recommendable
By Simon,
Jul 28, 2020
So easy to renew policies and also the cost of insurance is very competitive.
By Peter,
Jul 28, 2020
By Grant,
Jul 27, 2020
So easy
By Martin,
Jul 27, 2020
By Stephen,
Jul 26, 2020
Easy to manage and good value !!
By Robyn,
Jul 23, 2020
By Carolyn,
Jul 22, 2020
Very easy to set up and competitive pricing and good coverage
By Anthony,
Jul 22, 2020
Simple, easy process. Best value insurance in the country.
By Andrew,
Jul 22, 2020
Cheaper than most other insurers. Easy to complete and pay online.
By Michael,
Jul 21, 2020
User Experience excellent!
By Andrew,
Jul 20, 2020
Easy to fill out policy online and cheaper than most other insurers.
By Gregory & Gaylene,
Jul 19, 2020
Good value and good user friendly systems
By Beverley,
Jul 17, 2020
By Sally and Brentyn,
Jul 15, 2020
By Erika,
Jul 14, 2020
Quick and Easy
By John,
Jul 14, 2020
By Darwin,
Jul 13, 2020
I've used Initio several times and it is simply the best - so easy!
By Gemma,
Jul 12, 2020
Easy renewal.
By Katarzyna,
Jul 12, 2020
because being with Initio is easy and no trouble to do all business online.
By Helen and Paul,
Jul 12, 2020
Great user friendly website. Thanks so much
By Judy and Neville,
Jul 10, 2020
Simple process but cannot give top score as premiums continue to soar and I have not had the need to test the claims side of the scheme, and hopefully never will.
By Fleur,
Jul 10, 2020
By Kenny,
Jul 10, 2020
Easy to apply online and very cost-effective.
By Sandy,
Jul 8, 2020
Great firm !!
By Melody,
Jul 7, 2020
Easy and recommended by Hawkes Bay Property Investors
By Abraham,
Jul 7, 2020
Great easy service
By Corinna & Jonathan,
Jul 7, 2020
Great price & cover, easy to use portal
By Vincent,
Jul 6, 2020
Initio has competitive pricing and its so easy to get one online. Covers most I could think of ensuring peace of mind. My second year with Initio!
By Andrew,
Jul 6, 2020
Your water damage policy is far too strict. A gradual leak that you can't notice caused thousands of dollars in damage but wasn't covered by our cover.
By Andrew,
Jul 6, 2020
By Katherine,
Jul 3, 2020
Easy site to use and good pricing
By Katherine,
Jul 3, 2020
Great website, easy to use and good pricing
By Scott,
Jul 2, 2020
Clear, simple and easy to navigate.
By Tonij,
Jun 29, 2020
Fast, simple and competitive premium. Claim also easy and straightforward.
By Alistair,
Jun 29, 2020
Easy to fill out and to see how premium is affected by choices. Also cheaper than others :-)
By Valerie,
Jun 29, 2020
Very quick and easy to set up, and great price.
By PETER,
Jun 29, 2020
PRICE
By Leighton,
Jun 29, 2020
By Lisa,
Jun 29, 2020
By Katrina,
Jun 28, 2020
It seems an okay policy but too expensive. At the moment I've not got enough time to research other options.
By Pardeep,
Jun 25, 2020
Great price and service
By Pardeep,
Jun 25, 2020
great
By Avinash,
Jun 25, 2020
Good service.
By Lara,
Jun 22, 2020
It would be best if you have a reference part for customers to write their property address, when using account to account. Also to choose a date I want the funds to drawn out, rather than for it happen straight away.
By Jacqui,
Jun 21, 2020
By Jill,
Jun 21, 2020
Competitive rates, great service when I made a claim.
By Nicola,
Jun 21, 2020
By william,
Jun 19, 2020
easy, good price
By Michael,
Jun 18, 2020
Effortless, Reasonable prices, No Automatic rollover, with huge increases. Good reminder.
By Carole,
Jun 16, 2020
So easy to use & understand
By Gen Lin,
Jun 16, 2020
fast and easy!
By David,
Jun 16, 2020
Need to see you live up to what we have agreed in the contract above
By Anthony,
Jun 15, 2020
Other insurance companies are offering competitive terms. In particular I am thinking of AA.
By vincent,
Jun 14, 2020
Online, easy
By Barry,
Jun 8, 2020
By Anthony,
Jun 6, 2020
Good prices, good service when we have made a claim.
By Chris,
Jun 5, 2020
Easy to use and clear format
By Dawn,
Jun 4, 2020
By Neil & Rawinia,
Jun 3, 2020
Clear benefits, Easy process. I completed this in 15 minutes from the UK. Definately the most simple insurance I have ever completed. Time will tell how good the service is beyond this.
By Trevor,
Jun 3, 2020
By Munich Ltd,
Jun 3, 2020
By Wilma,
Jun 3, 2020
Friendly systems to follow. Thank you.
By michael,
Jun 3, 2020
By Lynette,
May 28, 2020
Great value insurance
By Gordon,
May 26, 2020
Quick easy to use, processed the one small claim we had well. Just renewed for 3rd year.
By Paul,
May 26, 2020
Easy online process. However at this stage can not comment on claim process as had no claims.
By Tracy,
May 25, 2020
easy to use
By Janet,
May 18, 2020
Very quick and easy the deal with
By Yongping (Peter),
May 17, 2020
GOOD SERVICE!
By David,
May 16, 2020
Really simple service to use, value seems fair.
By Arteshar,
May 16, 2020
Been with Initio for about 5 years, for 2 properties. I am happy with the policy.
By Zbigniew,
May 14, 2020
Friendly and helpful staff, good communication and ease of use
By James,
May 14, 2020
By Christine,
May 13, 2020
Easy online process
By David,
May 12, 2020
would be 5 stars, because it is all so easy. but since you have been bought out the prices have been creeping up.
By Ethan,
May 11, 2020
Easy to use. Good pricing
By Helen,
May 11, 2020
By Deirdre,
May 11, 2020
Good service and easy service. Great pricing.
By Firman Family Trust,
May 10, 2020
so far so good
By Sharron,
May 9, 2020
Easy and fast. great stuff
By Anna,
May 7, 2020
Easy system to use
By Dmitri,
May 7, 2020
happy long term client
By Jason,
May 7, 2020
ease of use and great pricing
By Ann-Marie,
May 7, 2020
Have not had any direct experience (claims) so don't know how supportive your company is but cover is good and premium renewals easy to negotiate.
By Robyn,
May 7, 2020
By Nicola,
May 6, 2020
It was so easy! I've spent literally hours on the phone to other insurance companies and brokers this week. Initio came back with the best cover, best price and I purchased the insurance online within 5 minutes. Amazing, thank you!
By Emily,
May 6, 2020
It was friendly. Easy simple clear information. Liked the examples of recent payouts and do not payout. Also the info of what you covered under landlord insurance. Extensive and clear with options of increasing. Then easy to pay at end with clear information and instructions. Im not use to digital technology but it was great. Thank you
By Angela,
May 6, 2020
By Eshal,
May 3, 2020
Cannot be easier to renew, thanks team:)
By Adriaan,
May 2, 2020
Very easy to manage, nice setup
By Steven,
Apr 30, 2020
Simple easy good value
By Kent,
Apr 30, 2020
Quick, easy, great value for money.
By John,
Apr 29, 2020
good website, easy to understand and select and edit the information
By Coral,
Apr 29, 2020
Love the dashboard and easy to renew
By Rachael and Geoff,
Apr 26, 2020
Easy to renew and use.
By David,
Apr 22, 2020
Very easy
By Satnam & Akanksha,
Apr 22, 2020
Never had to claim but buying and renewing the policy, online portal is amazing so thanks for the good work. Of course, no one knows how good insurance is until you claim so might find out more one day
By Meha Dinesh,
Apr 20, 2020
EASY
By Rachel,
Apr 20, 2020
Polite, helpful, quick and helpful service.
By Randi,
Apr 20, 2020
Professional service, easy invoicing/payment, policy clear and understandable.
By Jody,
Apr 19, 2020
Super easy online insurance and willing to offer insurance on my trade properties as well , thanks
By Mark,
Apr 17, 2020
Couldn’t be happier with you company guys. Dashboard so easy to set up new policies or renew old one. Just wish you would insure all my other properties in Blenheim. Maybe in time aye. Thanks again. Mark.
By Duane,
Apr 12, 2020
By Richard,
Apr 12, 2020
Initio makes renewal hassle-free. Thanks.
By Robin,
Apr 8, 2020
It's a breeze to use :)
By Louisa,
Apr 7, 2020
Easy to check adding replacement value and the effect on premium.
By Tom,
Apr 7, 2020
Easy to manage my policies online.
By Wendy,
Apr 7, 2020
By Calie,
Apr 7, 2020
Easy to use competitive prices great value for money
By Stephen,
Apr 7, 2020
So easy to use.
By Nick,
Apr 6, 2020
By Carolyn,
Apr 6, 2020
Easy to use, lots of easy to understand information, and a good price
By Yiannos,
Apr 2, 2020
Easy to renew, all information readily avilable
By Alistair,
Apr 2, 2020
An easy online process. Policy quite well suited to a rental property.
By Robert,
Apr 1, 2020
All seems to good to be true- Realistic rates, straight through processing, every thing is not too hard requiring extra payments here and there.
By Trevor,
Apr 1, 2020
Great cover with good number of options available. Good pricing and good support service. Thanks.
By Joel,
Mar 31, 2020
Easy and competitive.
By Raewyn,
Mar 29, 2020
By Raewyn,
Mar 29, 2020
By Raewyn,
Mar 29, 2020
By Raewyn,
Mar 29, 2020
By Lee,
Mar 28, 2020
By Grant-David,
Mar 28, 2020
By DTH Group,
Mar 26, 2020
By Amber,
Mar 26, 2020
It's just easy
By Dennis and Barbara,
Mar 25, 2020
Fantastic communication, ease of use .
By Torlesse Trustees Ltd,
Mar 25, 2020
Easy and resonable price
By Stephen,
Mar 22, 2020
Its easy
By Graham,
Mar 22, 2020
Simple to renew
By Catherine,
Mar 20, 2020
As far as I've been concerned Initio is easy to work with. I haven't yet needed to make a claim, hence I don't know if 5 stars are appropriate.
By Sonia,
Mar 14, 2020
By Ali Mohamed abdelkader,
Mar 13, 2020
Really easy to go through the sign up process and awesome that we can get real time quotes.
By Sonia,
Mar 13, 2020
By Duncan,
Mar 13, 2020
By kim,
Mar 12, 2020
simple,clear, covers everything i need and I love that I change change/control amounts online instantly
By Tamara,
Mar 12, 2020
By David,
Mar 11, 2020
Easy and good products
By Rob,
Mar 10, 2020
On-line process was quick and easy!
By Joanne,
Mar 9, 2020
Very easy
By Kerry,
Mar 5, 2020
A good simple process and easy to renew, thanks
By john,
Mar 5, 2020
Too easy
By Debbie,
Mar 5, 2020
Easy and call back service was very helpful. Oh and not forgetting - no sales spiel. Love it! Thank you
By Ria,
Mar 5, 2020
So easy to use!
By Anthony,
Mar 5, 2020
Easy, quick & well priced, so many websites are not user friendly its good to use one that is.
By Nicki,
Mar 3, 2020
NZPIF discounts and a very competitive premium and good range of cover, thanks!
By Pam,
Mar 3, 2020
Do so all the time! Just can't wait till I can change our vehicle's to you too!
By lance,
Mar 2, 2020
Super easy, super fast, claim settled no problems, I'm definitely an initio fan....
By Donna & Mark,
Mar 2, 2020
So easy to setup, easy to deal with on the phone, a very pragmatic approach to insurance.
By Peter,
Mar 2, 2020
The premium is a lot cheaper than my existing insurance through a broker I have been using for years. I guess we will find out how good you are if I need to make a claim.
By Pam,
Mar 1, 2020
Have done at every opportunity I get even to strangers!!!!
By Malcolm & Tracy,
Feb 28, 2020
By Maria Donna,
Feb 27, 2020
Very easy to use and set up no lengthy forms.
By Victoria,
Feb 27, 2020
By Craig & Robyn,
Feb 26, 2020
Easy to set up and competitive policies. Can't comment on experience with claiming at this stage though.
By Jason,
Feb 21, 2020
Pretty easy service, price has gone up quite a bit on renewal I would like someone to call me to discuss as I will be shopping around for the best deal.
By Terry,
Feb 20, 2020
By Grant,
Feb 17, 2020
By Ria,
Feb 16, 2020
Its so easy!
By Peter,
Feb 16, 2020
By Natasha,
Feb 16, 2020
Very easy to use, good pricing, hassle free
By Niquita,
Feb 15, 2020
Super easy to deal with !
By Sally,
Feb 13, 2020
Nice and easy GReat rates Help if you need it Claims managed really simply
By Glenn,
Feb 13, 2020
Good price, easy to obtain
By Ivan,
Feb 13, 2020
By Jo,
Feb 11, 2020
Easy online service at a good price
By Gordon and Carol,
Feb 11, 2020
Easy company to deal with
By mohammad imad,
Feb 10, 2020
Nice services, satisfy my needs.
By arnold,
Feb 6, 2020
i depend on experienced and successful investors and their associates and to date i have no regrets i have been able to retrieve information from your web sight which is accurate and truthful and had the relevant detail contained within it that the rangitikei council could not provide
By Malcolm,
Feb 3, 2020
Just so easy to do online.
By Raewyn,
Feb 2, 2020
Easy to work with and try different options.
By William,
Jan 30, 2020
By Roger,
Jan 28, 2020
easy to deal with
By Sharon,
Jan 27, 2020
I have found Initio easy to deal with and the whenever I have had to ring in the team have been friendly and helpful. Thank you.
By Nick,
Jan 26, 2020
Low calculator, fair rates
By Roger,
Jan 24, 2020
By Janet,
Jan 23, 2020
Excellent, fast, friendly service. Thank you!
By Karl and Florah,
Jan 23, 2020
By Reuben,
Jan 20, 2020
Easy to use and competitive pricing
By Glen,
Jan 16, 2020
Easy and has good value as an owner and investor. Initio Team is also good to deal with.
By Barry,
Jan 16, 2020
The insurance is placed, with a recognised insurer,with competitive premiums,and questions regarding the policy are answered promptly on the chat
By Bronwyn,
Jan 16, 2020
By Allen,
Jan 16, 2020
By Donal,
Jan 15, 2020
By Stephen,
Jan 14, 2020
Straight forward process
By Douglas,
Jan 13, 2020
By Todd & Helsa,
Jan 13, 2020
By Liza,
Jan 9, 2020
By Brenda,
Jan 8, 2020
Easy online process but if you need help they are very quick to contact you and get everything sorted
By Sophia,
Jan 8, 2020
I like the simple and straight forward website - far better than competitors! Plus I received two other quotes and Initio always comes in cheaper.
By Graham,
Jan 8, 2020
By Kena,
Jan 8, 2020
By Elizabeth,
Jan 5, 2020
straight forward insurance and renewal. Although the strength of the insurance is at the time of claiming. Hopefully something that is not tested!
By Janine,
Jan 5, 2020
Very easy process, great website
By Kerry,
Jan 2, 2020
By pauline,
Dec 28, 2019
A simple process and very efficient. I haven't made a claim, so I can't give you 5 stars yet.
By Chy,
Dec 27, 2019
Very easy to navigate and great cover
By P.A,
Dec 24, 2019
Absolutely hassle free process every renewal.
By Reg,
Dec 17, 2019
Real easy to deal with
By Deborah,
Dec 16, 2019
The service that I have had to date...thank you
By Murray,
Dec 16, 2019
I have several properties now insured with Initio because it is simple, quick and so easy. Thanks for revolutionising the insurance industry with an online option that actually works well.
By Georgia,
Dec 16, 2019
By Stephen,
Dec 14, 2019
Great Value and Easy to Sort... Thanks
By Andrew,
Dec 14, 2019
Easy as....
By Alexandria,
Dec 12, 2019
Easy to use website.
By Wendy,
Dec 12, 2019
Easy to apply and renew.
By Raylene,
Dec 12, 2019
Great policy for my rental
By Julie,
Dec 11, 2019
By Brenda,
Dec 10, 2019
So simple after waiting, talking to and getting nowhere with a very popular company.    
By David,
Dec 10, 2019
Quick, convenient. Thanks.
By Wayne,
Dec 7, 2019
Easy to reinsure each year. No hassles changing details.
By Aaron,
Dec 7, 2019
Easy to deal with and no problems when making claims.
By Mark,
Dec 6, 2019
Quick & Easy to use dashboard. Fast response to questions. Good value premiums & easy to understand policies.
By Cameron,
Dec 6, 2019
Always have. Satisfied customer.
By Alan & Andie,
Dec 5, 2019
By Daryl,
Dec 4, 2019
By Cathy,
Dec 3, 2019
I have had a recent claim with Initio and the service was great!
By Lucius,
Dec 2, 2019
Good pricing for insurance coverage and simple process to sign up.
By Matthew,
Dec 2, 2019
By Lucius,
Dec 2, 2019
Good pricing, good covergae, easy process.
By Craig & Robyn,
Dec 1, 2019
By Craig & Robyn,
Dec 1, 2019
By Tobias,
Dec 1, 2019
Easy to sign up.
By Craig & Robyn,
Nov 28, 2019
By vincent,
Nov 18, 2019
easy, online, good offer
By Bonnie,
Nov 17, 2019
So easy! It's been painful with my previous provider! THANK YOU!
By Floyd,
Nov 15, 2019
great
By David,
Nov 14, 2019
easy to do
By Katherine,
Nov 12, 2019
By Garth,
Nov 12, 2019
The Renewal process is Lightning quick, and can change review so fast! When you have 50 odd properties I save heaps of time!
By Ying,
Nov 11, 2019
very user friendly
By Serena,
Nov 11, 2019
By P&S,
Nov 11, 2019
Simple, no fuss, easy to renew, with reminders sent each year! Love it!
By Serena,
Nov 10, 2019
By Simon,
Nov 7, 2019
easy renewal
By Trudy,
Nov 7, 2019
just so easy
By Clare,
Nov 4, 2019
Easy navigation of website and payment.Peace of mind
By Christine,
Nov 2, 2019
By Scarlett,
Nov 2, 2019
Website so easy to work through your on line quote!
By Gordon and Carol,
Nov 1, 2019
Easy to deal with
By Marston,
Oct 31, 2019
Easy online quotes, great customer service both online and by email, competitive pricing, NZPIF benefit an extra bonus!
By Barry,
Oct 30, 2019
Good price and easy as.
By phil,
Oct 29, 2019
By Kelly,
Oct 29, 2019
Great service, easy to deal with - at least at the policy initiation and renewal level!
By Maria,
Oct 28, 2019
By Seema,
Oct 28, 2019
very easy renewal
By Garth,
Oct 28, 2019
By Megan,
Oct 27, 2019
It is very easy and a good price.
By Therese,
Oct 26, 2019
Think the premiums have got up hugely this year
By Michael,
Oct 25, 2019
No savings to be had on my other policies
By Adam,
Oct 23, 2019
Easy to use and efficient
By Diane,
Oct 21, 2019
By Glenn,
Oct 18, 2019
Great, easy service and good value for money
By DONNA,
Oct 16, 2019
THAT WAS VERY EASY
By Garth,
Oct 16, 2019
The Dashboard Is so good for managing everything
By Russell,
Oct 15, 2019
easy to renew, tested the market, and still the best value and policy.
By ying,
Oct 15, 2019
By HUI MEI,
Oct 14, 2019
easy to use, hassle-free, competitive discounted quotes for members of NZPIA.
By Rebecca,
Oct 14, 2019
By Michael,
Oct 14, 2019
Very easy to use, great dashboard, nice prices
By Garth,
Oct 12, 2019
By jeremy,
Oct 11, 2019
By stuart,
Oct 9, 2019
By Trudy,
Oct 8, 2019
By Farideh,
Oct 7, 2019
Efficient, affordable, minimalist, reassuring.
By Clare,
Oct 6, 2019
Easy and quick process to insure property
By Deborah,
Oct 4, 2019
The service I have had from Suze and Anna recently shows me that I have never really had great service to date from my insurance brokers. I have already referred two people with some rentals to Initio
By Caryn,
Oct 4, 2019
By Mark,
Oct 4, 2019
Initial has been easy to deal with, pragmatic, and seems to be able to spit an honest customer and treat us as one, not as the enemy like some insurers do
By Caryn,
Oct 3, 2019
Easy to use process. Able to amend items if required.
By Caryn,
Oct 3, 2019
By Sandra,
Oct 2, 2019
Efficient, great policies, easy to use online services plus you CAN phone and speak with a human when required
By Anthony,
Oct 2, 2019
Competitive Premiums (Mostly) & Cover.
By John,
Oct 1, 2019
Easy and simple. Good Company.
By Vettivel,
Sep 29, 2019
By Duane,
Sep 28, 2019
By (Helen)Hui Chuan,
Sep 26, 2019
Your phone staff was very helpful that such patience to stay online guide me through the whole process saved my panic
By Ke,
Sep 25, 2019
The purchase process was fast and smooth, and I got some help from your customer support
By Ria,
Sep 24, 2019
It's so easy to use
By Jynel,
Sep 24, 2019
Quick and easy to sign up!
By Douglas John & Nanette,
Sep 23, 2019
Very clean efficient on-line system.
By kathy lee,
Sep 23, 2019
By Geoff,
Sep 19, 2019
Simple easy transparent and a reasonable price
By Jody,
Sep 19, 2019
so easy
By Renate,
Sep 18, 2019
Easy to use, very efficient
By Kevin and Julie,
Sep 17, 2019
Because you adhere to the KISS principle which makes life easy for dummies like me !!
By Peter,
Sep 17, 2019
Easy to arrange cover Suze is great to deal with for any queries
By Kerstin and Antony,
Sep 12, 2019
By Ronald William,
Sep 10, 2019
Quick & Easy to insure Good price
By Malcolm,
Sep 9, 2019
Its so easy to set up on the website and easy to understand.
By Shelley,
Sep 6, 2019
Love the ease of this, and think the policy is great.
By Sasha and Daniel,
Sep 5, 2019
By Tracey Leigh,
Sep 3, 2019
I can easily review every policy. All the information is on the site. I can customise the insurance for each property. It easy to use and not confusing.
By Helen,
Sep 1, 2019
The best deal, easy and quick.
By Garth,
Aug 30, 2019
By Munich Ltd,
Aug 30, 2019
Friendly helpful customer service
By Munich Ltd,
Aug 30, 2019
Nice and simple
By Barbara,
Aug 29, 2019
Easy to deal with, make changes, renewal etc. I was also impressed with Sam's fronting of recent Auckland Property Investors' webinar. Only issue is current refusal to insure properties in Wellington area. I would have thought that for long-standing clients some accommodation could be made.
By Kim,
Aug 27, 2019
Excellent web site and reasonable price.
By Wolfgang,
Aug 27, 2019
Been a customer for a few years, now. Always been happy with the service, also in claims situation. :-)
By Bruce,
Aug 27, 2019
Very
By Lucy,
Aug 27, 2019
Easy to deal with and dealt with our one claim promptly and well.
By Davina,
Aug 27, 2019
efficient, easy, understandable, concise, thorough, experts
By Julie,
Aug 26, 2019
Ease of use, great customer service. Highly recommend them.
By Sam,
Aug 25, 2019
The price is fantastic. The service is great. The policy is comprehensive. And now for NZPIF members we only have to do inspections every 4 months.
By Mark,
Aug 24, 2019
By Mark,
Aug 24, 2019
By Sam,
Aug 22, 2019
Easy and quick to use
By Wilson,
Aug 21, 2019
By Grant,
Aug 21, 2019
Ease of use and pricing
By Simon,
Aug 21, 2019
Cheap easy to renew easy to know whats covered.
By Salesh,
Aug 20, 2019
great service
By Rachel,
Aug 20, 2019
By Gordon and Carol,
Aug 20, 2019
Very fair and helpful pleasant staff
By Pamella,
Aug 20, 2019
great cover at a very good price
By Shirley,
Aug 18, 2019
Trying to get policy changed as it is in kaikoura proved to be a major headache, and we have had to proceed with no changes as time has run out for us.
By Sandy,
Aug 17, 2019
Great easy service and i like that it is tailored for rental properties,.... but is starting to look very expensive, especially with the massive earthquake levy from the government. Also, it is hard to clarify if the excess applies to each item, as i have heard is the case with some policies from other companies - This is concerning as it potential makes the content insurance worthless. It would be great if this was immediately transparent without trying to plough through small print.
By Nigel and Nicola,
Aug 17, 2019
Easy to deal with. Make insurance simple, like it should be.
By Brett,
Aug 16, 2019
Fast /Easy / Competitive Pricing
By Kelly,
Aug 15, 2019
By Chad,
Aug 14, 2019
By justin,
Aug 14, 2019
Easy, quick and user friendly
By John,
Aug 13, 2019
Not satisfied with a recent claims process.
By Gary,
Aug 13, 2019
Easy
By John,
Aug 13, 2019
By Debbie,
Aug 12, 2019
Easy to set up . Will get back to you if leave a message. Competitive price.
By Debbie,
Aug 12, 2019
Very competitive easy set up .
By Riki,
Aug 11, 2019
Pleased with the value and range of coverage. Easy to deal with online and on the phone.
By Deborah,
Aug 11, 2019
It's easy & quick to insure online. Very impressed with the service. Excellent staff whenever I have phoned the 0800 number.
By Robyn,
Aug 11, 2019
By Robyn,
Aug 7, 2019
By Gregory & Gaylene,
Aug 6, 2019
Best price. Very simple online procedure for a 2 unit rental property. When I did have a query the service and response was excellent. Highly recommend.
By Ziguang,
Aug 5, 2019
By Darren,
Aug 3, 2019
By Andrea,
Aug 2, 2019
By Brian & Glenda,
Aug 2, 2019
Too Easy!!!
By Brian & Glenda,
Aug 2, 2019
It's so easy to use online
By Tania,
Aug 1, 2019
Easy and efficient and very competitive rates
By WECKE,
Aug 1, 2019
Easy to deal with.
By Lynette,
Aug 1, 2019
The premium is extremely good value for the cover you get. Staff are very helpful and pleasant to talk to.
By Brenda,
Jul 31, 2019
Comprehensive cover and easy to get quotes and organise insurance
By John,
Jul 30, 2019
Easy simple great
By Natalie,
Jul 30, 2019
By Kerstin and Antony,
Jul 29, 2019
Excellent , friendly and fast help..Thank you Suze
By Stephen,
Jul 27, 2019
Quick and easy and good value.
By Jenny,
Jul 25, 2019
Great service.
By Philip and Rosemarie,
Jul 24, 2019
Quick and easy, with good cover at a good price.
By Fleur,
Jul 24, 2019
Easy and quick
By anneke,
Jul 21, 2019
Fantastic online insurance...so easy
By Daniel,
Jul 19, 2019
Very easy to use and great visibility online
By Truc,
Jul 19, 2019
Great coverage, easy to deal with!
By Abraham,
Jul 18, 2019
By Pooi Chee,
Jul 18, 2019
Easy.
By Hawea,
Jul 16, 2019
Simple & easy online dashboard for all details, renewals & claims. Cover for lost rent & contents. Originally was the cost also.
By Allan,
Jul 15, 2019
Easy app to use. Competitive rates
By Raphael,
Jul 14, 2019
Great Price, broad coverage
By Rachel,
Jul 13, 2019
Great policy for good prices, can trust that prices are kept as low as possible. People friendly and helpful when you need them.
By Vicky,
Jul 10, 2019
By Daniel,
Jul 9, 2019
By Graeme and Heather,
Jul 8, 2019
By John,
Jul 7, 2019
Very good and easy to insure property
By Gareth,
Jul 6, 2019
Getting there, have a look at how European insurers quote for business
By Vaibhav,
Jul 6, 2019
Buying an insurance made simple!
By Roger,
Jul 3, 2019
Easy to obtain information eg. quote options and keeps running record of claims so I don't have to record separately. Administration is fast and straight forward. Policies cover all the essentials!
By Roger,
Jul 3, 2019
Easy.
By Dave,
Jul 3, 2019
Great Pricing and easy website to navigate
By Meredith,
Jul 2, 2019
Easy to manage online.
By Corinna & Jonathan,
Jul 1, 2019
Great cover & easy to renew
By Graham,
Jun 29, 2019
Easy to understand and usewebsite combined with good service for claims and you are a broker
By Rene,
Jun 29, 2019
I’m a landlord (and one of the Initio founders). Its so easy. I love being a customer. Built by property owners for property owners.
By Jeremy,
Jun 28, 2019
Value and convenience
By Michael,
Jun 28, 2019
Simple, No Automatic renewal, In comparison to others not too expensive
By Jill,
Jun 28, 2019
Excellent to deal with, helpful staff both on chat line and by telephone
By Sally and Brentyn,
Jun 27, 2019
By Alistair,
Jun 27, 2019
Easy to calculate premium, no waiting on phone, straighforward
By Lynnette,
Jun 26, 2019
So easy to renew / although we haven’t had to claim yet very impressed with ease to get quotes/ apply and obtain insurance!
By Andrew,
Jun 25, 2019
Easy to get insurance and very hassle free
By Andrew,
Jun 25, 2019
Very easy to get and hassle free
By Andrew,
Jun 25, 2019
Easy to do and hassle free
By Anthony,
Jun 24, 2019
Happy with the prices. Happy with the service.
By Michael,
Jun 24, 2019
Great so far!
By Shelley,
Jun 23, 2019
So so easy, and great policy.
By Glen,
Jun 21, 2019
No policy cluster discount available
By Jacqui,
Jun 20, 2019
By Grant,
Jun 19, 2019
By Natalie,
Jun 19, 2019
By Natalie,
Jun 19, 2019
By Natalie,
Jun 19, 2019
By Richard,
Jun 19, 2019
By Katrina,
Jun 15, 2019
Value
By kathy lee,
Jun 14, 2019
Ease of use
By Tracey Leigh,
Jun 13, 2019
Easy and great pricing for the cover
By Duane,
Jun 13, 2019
By Jill,
Jun 13, 2019
Very easy to work through online and the pricing is good.
By Barb,
Jun 8, 2019
By Kelly,
Jun 6, 2019
Easy to use, no hassle claims
By Tracey,
Jun 5, 2019
Great service - quick and easy over the internet - tailored for investors. Great support at helpdesk with any queries.
By Graham,
Jun 5, 2019
Easy to operate systems, good communication with claims.
By John,
Jun 5, 2019
Very easy to insure and pleasant staff.
By Eshal,
May 31, 2019
By Chris & Ange,
May 30, 2019
By John,
May 30, 2019
It has worked well for me and the website works well too.
By Janet,
May 30, 2019
Because you are awesome
By Armin,
May 29, 2019
Because it's easy to set up insurance and we know Rene :)
By Wayne,
May 29, 2019
So easy to renew or alter insurance details.
By Chris,
May 27, 2019
Painless
By Jasmina & Daniel,
May 27, 2019
This process has been very simple and the team has been very prompt and helpful. Great start!
By Julie,
May 26, 2019
Makes insurance easy to renew, good service team.
By bruce,
May 26, 2019
Very easy to renew our insurance on our rental property’s
By Velda,
May 25, 2019
Hassle free insurance and very good communication
By Phillip,
May 23, 2019
Its quick easy, and best of all cheaper than most of your competitors
By Brenda,
May 23, 2019
So easy and no waiting on hold on the phone for hours!
By Aisha,
May 22, 2019
It's easy, and the language used to explain things is clear and understandable.
By Barry,
May 22, 2019
Great policies, good value & great service.
By Geoff,
May 20, 2019
By Mark,
May 20, 2019
By Michelle,
May 19, 2019
By Rachel,
May 18, 2019
By Vettivel,
May 15, 2019
By Stephen,
May 14, 2019
Easy, straight forward process and good value
By John & Diana,
May 14, 2019
Excellent service so far. Thank you.
By Arteshar,
May 13, 2019
Great service, great helpful staff, easy to use site.
By Kenneth,
May 13, 2019
By Robyn,
May 13, 2019
By Linda,
May 13, 2019
Efficient and easy to use.
By Lisa,
May 10, 2019
Value for cover and easy user friendly website!
By Thomas,
May 9, 2019
Quick Easy and reasonable pricing
By Anthony,
May 6, 2019
Initio have given me excellent service and I have referred a few people.
By Jacobus A,
May 6, 2019
Excellent quick and thorough service, easy-to-use and comprehensive website. Great.
By Aaren,
May 6, 2019
By Jo,
May 4, 2019
By Lynnette,
May 4, 2019
Very easy to use. Covered my property which other insurers wouldn't cover it because it is 5 units. However wanted to do monthly payments using AP but only Visa option so did annual.
By Alastair,
May 1, 2019
Very easy to do online and if I had a question you answered the phone when I called
By Anna,
May 1, 2019
Good service, good price, good cover.
By Mark,
Apr 30, 2019
Competitive rates, comprehensive cover and easy to arrange online.
By Rachael and Geoff,
Apr 28, 2019
Easy to renew online :-)
By Pam,
Apr 27, 2019
As always have stated the ease of taking out a policy. But sadly now I am having to add that I have had to claim on a rental property and after an initial hickup and being very stressed out, have found that they are handling this situation with compassion and understanding and it is certainly making the horrific process of damage and loss so much more bearable with their help and support - although we are a long way off completing the clean up and repair (which is quite extensive) am so so so happy that I chose Initio and am no longer with my old insurance company! Thank you Initio!
By Coral,
Apr 27, 2019
Love the dashboard and easy way to renew policies
By Helen,
Apr 25, 2019
Really user friendly system
By Aaren,
Apr 24, 2019
Quick and easy
By Aaren,
Apr 24, 2019
Quick and easy
By Janet,
Apr 22, 2019
Excellent, fast, easy
By Vettivel,
Apr 21, 2019
By Dara,
Apr 17, 2019
Very quick and very easy - love the online access - thanks very much
By Wayne,
Apr 16, 2019
Nice and simple to deal with, No running barefooted over hot coals to be approved with Initio! Wayne
By Stephen,
Apr 16, 2019
Nice quick and easy process and was able to answer last minute questions from the very helpful Suze on the Chat function. Thanks.
By Glenn,
Apr 15, 2019
Pretty damn easy to sign up and a great deal for a property investor. Only challenge is remembering any claims you've ever made in the last 5 years! You never have that info on hand! Otherwise, great work.
By Philip,
Apr 15, 2019
Value for money.
By Duane,
Apr 13, 2019
By Michelle,
Apr 12, 2019
By Simon,
Apr 11, 2019
great easy process.
By Simon,
Apr 11, 2019
Great so easy to insure a property. Very transparent process.
By Babar,
Apr 11, 2019
Friendly staff, reasonable quotes, easy to get quotes online. Any future possibilities of doing car insurances just like home insurance, if possible.
By kerry,
Apr 5, 2019
i am happy with the service, the monthly payments are a little over the top compared to annually, more so than other insurance companys
By Richard,
Apr 4, 2019
So simple, so convenient and saves me time & money - thnks
By Grant,
Apr 3, 2019
Blow by blow the best value you’ll get.
By Wendy,
Apr 2, 2019
Website easy to use. Recommended by PIA.
By Nick,
Mar 31, 2019
Simple, easy, transparent insurance with great rates
By Dennis and Barbara,
Mar 31, 2019
Easy to set up or renew, love it being done online.
By Gavin,
Mar 27, 2019
Good service at competitive prices. Policy for rental properties includes malicious tenant damage and gives good cover for residential property investments.
By Billie Sue,
Mar 26, 2019
Super easy to deal with even when I had to put in a meth claim. Highly recommend for other landlords.
By Robert,
Mar 25, 2019
Price
By Stephen,
Mar 23, 2019
Long time client of Initio and the insurance is convenient. Yet to see how it is when making a claim?
By Loralei,
Mar 21, 2019
Easy payment options
By Rebecca,
Mar 21, 2019
Easy to use and friendly service
By Armin,
Mar 21, 2019
Because it's easy being on-line and after meeting with Rene feel comfortable that the policy covers us adequately.
By Andrew,
Mar 20, 2019
By Tania,
Mar 20, 2019
Great customer service, thank you.
By Alexander,
Mar 13, 2019
By Alexander,
Mar 13, 2019
By Alexander,
Mar 12, 2019
By Joanne,
Mar 11, 2019
Very easy website to use. Recommended by others. Good price.
By Jeffrey,
Mar 10, 2019
Great service, efficient, good cover.
By Louisa,
Mar 10, 2019
Very easy to do online, no need to call anyone, quick and fast.
By Lorna,
Mar 7, 2019
Easy to purchase and we have had a claim that was taken care of very promptly.
By Diane,
Mar 7, 2019
Its so easy and the premiums are great value. Ive insured two homes with Initio now and Ive not had any problems to date.
By Murray,
Mar 6, 2019
Quick and cheap
By Trudy,
Mar 5, 2019
Easy to use. Inexpensive.
By Kevin,
Mar 3, 2019
By John & Diana,
Mar 3, 2019
Great service and price. Thanks.
By Nina,
Feb 28, 2019
Great service! It's simple, very transparent and great customer service with claims.
By Richard,
Feb 26, 2019
By Pam,
Feb 24, 2019
Fabulous - Brilliant easy to use website that is clear and very easy to navigate! Keep up the great work - just wish I could insure my vehicles with you too!!!!!
By Pam,
Feb 24, 2019
Fabulous! best annual fee's and such an easy site to use!
By Philip and Rosemarie,
Feb 18, 2019
Easy to deal with and competitive prices
By Anson Antony,
Feb 14, 2019
By Pankaj,
Feb 11, 2019
Cool
By David,
Feb 9, 2019
Easy, fair price, no mucking around.
By Dale,
Feb 8, 2019
By Brian,
Feb 7, 2019
Easy to do
By Joanne,
Feb 4, 2019
It's just easy!
By rachel,
Jan 30, 2019
great service
By Thomas,
Jan 29, 2019
Easy as
By Roger,
Jan 28, 2019
Easy
By Christa,
Jan 28, 2019
This is without a doubt the easiest and most user friendly insurance on the market - and the best priced. Thanks!
By Chris,
Jan 27, 2019
Nothing you can do about it I guess, but we are still pretty annoyed at what took place with our first and only claim a couple of years or so ago when we had a tenant deliberate damage claim, and the insurer tried to avoid the claim by telling us each individual hole was a separate event attracting the excess in each and every case. This to us was an act of absolute bad faith, and effectively rendered the tenant damage cover completely unclaimable. We may have battled our way to having the excess applied per room instead, and very begrudgingly worn that, but as honest and careful landlords that experience leaves a bitter taste in our mouths to this day.
By Janet,
Jan 23, 2019
Quick, easy, reliable
By Tania,
Jan 22, 2019
So easy and much cheaper than another quote I had.
By Stephen,
Jan 20, 2019
It is a simple process and I have been with Initio for at least 5 years possible more?
By Roger,
Jan 17, 2019
Everything about applying was very straightforward
By Fwu,
Jan 17, 2019
Competitive premium, easy online process!
By Mark,
Jan 16, 2019
Competitive premium
By Ian,
Jan 15, 2019
Competitive, easy to do.
By Mark,
Jan 14, 2019
Having assembled all the documentation prior to lodging the claim, such as the police report number, photos and a quote to fix - the claim was accepted and paid out all on the same day. This is efficient beyond words.
By Emily,
Jan 9, 2019
easy to deal with via phone and online
By Bronwyn,
Jan 7, 2019
Provides specific insurance cover for rented or less occupied houses (e.g. the Bach)
By Elizabeth,
Jan 5, 2019
Easy to do, staff responsive to any queries.
By Daniel,
Jan 4, 2019
By Karl and Florah,
Jan 4, 2019
Paid our insurance online. Very efficient, easy to use and great value for money.
By Gib,
Jan 3, 2019
Ease of Use, promptness of information, never had any issues with Initio. Love it!
By Clare,
Jan 3, 2019
By Clayton & Lorraine,
Jan 1, 2019
Good value for money, easy to use online.. clear and concise. I have had good customer support dealings and good claims handling (even though things did not go my way - process appeared to be fair and transparent)
By Barbara and Terence,
Dec 30, 2018
You are easy to contact and discuss any problems we might have. You always email us to let us know when premiums are due- thanks for that.
By john,
Dec 29, 2018
By Philip,
Dec 29, 2018
By Wolfgang,
Dec 28, 2018
Claims service was caring and professional. Can't ask for more.
By Christopher,
Dec 19, 2018
Love the online site, ease of doing business, and very good pricing and coverage options.
By Jeffrey,
Dec 18, 2018
By Janine,
Dec 16, 2018
Price and ease of arranging cover
By Reg,
Dec 15, 2018
easy to renew and very competitive price wise
By bruce,
Dec 14, 2018
Easy to use, competitive
By Adrian,
Dec 13, 2018
Easy to renew, but premiums are too high.
By Aaron,
Dec 12, 2018
By Brendan,
Dec 12, 2018
Cheap, good
By Alma,
Dec 12, 2018
Provides the cover that I want. Very easy to deal with. Prompt replies to emails.
By Rupert,
Dec 12, 2018
Easy to renew, but not the most competitive in terms of price, will probably switch next year unless you reduce prices.
By Wendy,
Dec 12, 2018
Quick and simple and designed for landlords.
By Vicky,
Dec 12, 2018
Great price and service
By Alan & Andie,
Dec 9, 2018
Speedy, efficient and aimed at landlords. Sweet and simple.
By Stephen,
Dec 8, 2018
Great value and very easy to organise.
By John,
Dec 7, 2018
Fantastic service from Angela Baker, made leaving our old insurance company of 13 years a no brainer!
By Darwin,
Dec 4, 2018
This is my 2nd time using Initio in 2 months to insure a new property and its so fast and easy.
By Graham,
Dec 3, 2018
very simple to manage and competitive cost
By Wayne,
Dec 2, 2018
Quick and simple with Property Investors discount
By Daryl,
Dec 2, 2018
By Chris & Ange,
Dec 1, 2018
By Kelly,
Nov 28, 2018
Super-easy to take out the policy online!
By Cathy,
Nov 27, 2018
I own a couple of rental properties and it is so easy to renew these policies on line and the information required is simple and straight to the point! I can print everything off I need to keep at the time in terms of invoices and receipts. This reduces mail that has the potential to get lost. The whole process suits my busy life. It literally takes less than 3 minutes and I am set for another year. I love it!
By Coral,
Nov 20, 2018
Easy to do online, great value as well and beneficial having a dashboard too.
By Graham,
Nov 20, 2018
Simple online process to insure or re-insure
By Kevin,
Nov 20, 2018
By Stephen,
Nov 19, 2018
So far so good. Very easy process and great pricing.
By Michael,
Nov 18, 2018
By Steve,
Nov 18, 2018
By Patricia,
Nov 18, 2018
Easy to do online
By Sabine,
Nov 18, 2018
It is great value for money and has all the calculators to find out the right replacement value in place. The format is easy to follow. It does not take a lot of time to set up the insurance.
By Roger,
Nov 16, 2018
Fast, easy cost efficient online insurance with simple to understand cover that provides a benchmark year after year for the minimum standard of policy coverage and service delivery all property investors should be able to expect from their insurer. Excellent product, service & concept. We recommend all our clients consider initio.
By Lynda,
Nov 15, 2018
You have recently paid a claim for me - easily and without any hassle
By Glenn,
Nov 15, 2018
this is insurance made easy
By Michelle,
Nov 13, 2018
By Simon,
Nov 12, 2018
Cheap kiwi made insurance for kiwis by kiwis for rental properties
By Andrew,
Nov 10, 2018
By Michael,
Nov 9, 2018
Easy on-line management of insurance cover and claims. Have had two claims over a number of years and been very happy with how these were handled.
By Garth,
Nov 6, 2018
I like online site, the dashboard, and the ability to play with the cover to see how it affects the premium. also no need to spend 20 minutes on the phone every time. as I have over 40 policies, i need to have a fast contact point..
By Abraham,
Nov 6, 2018
Easy to deal with. Easy to renew. Great service.
By Ross James,
Nov 2, 2018
By Geoffrey,
Nov 1, 2018
By Anthony,
Oct 28, 2018
Competitive Premiums.
By Paul,
Oct 25, 2018
By Glen & Melanie,
Oct 21, 2018
Ease of working through the process.
By Geoffrey,
Oct 19, 2018
Excellent all round service.
By Wayne,
Oct 16, 2018
Sometimes I want to talk to a person to clarify things. This is especially important with insurance. Insurance companies have a reputation of avoiding claims despite the best efforts of the insured to provide that they think is the right information.
By Wayne,
Oct 16, 2018
I would like to talk to some rather than 'chat' via 'leave a message'. Insurance companies have a reputation of avoiding claims despite the best efforts of the insured to provided the 'necessary' information.
By Barry,
Oct 16, 2018
I am a huge fan of Initio because your policies are great, your service is impeccable and the renewal process or adding a new policy is so simple. I recommend you on a regular basis without hesitation.
By Roslynne,
Oct 16, 2018
Competative premiums and ease of use online.
By Ani,
Oct 15, 2018
Fast & easy
By Claire,
Oct 14, 2018
The two claims i have had with Initio have been dealt with efficiently and professionally and a great outcome under a stressful situation.
By Peter,
Oct 10, 2018
By Hayley-Jane,
Oct 8, 2018
Easy. Very competitive premiums for better cover.
By Trudy,
Oct 8, 2018
Price competitive. Easy website. Good communication. More peeple should know about initio.
By Farideh,
Oct 3, 2018
Ease of completing policy cover online, price to insure
By Anthony,
Oct 2, 2018
Competitive Premiums and convenient online system.
By Mark,
Sep 27, 2018
Economical, easy to check details online, easy people to deal with
By Graham,
Sep 23, 2018
quick and simple - cost seems very competitive still - good for multiple properties as can monitor on dashboard
By Catherine,
Sep 23, 2018
By Kevin and Julie,
Sep 23, 2018
Easy so far.
By Lindsay,
Sep 19, 2018
You're just Better !
By Joanne,
Sep 19, 2018
So far ... so good!
By Steve,
Sep 18, 2018
Great product, excellent price and extremely simple process
By Lena,
Sep 18, 2018
By Penelope,
Sep 18, 2018
easy to use, friendly helpful staff
By Paramjit,
Sep 17, 2018
By Shaun,
Sep 16, 2018
By Sheree,
Sep 13, 2018
Good prices! and the website if very user friendly, thanks Initio!
By Jared,
Sep 13, 2018
By Tracy,
Sep 11, 2018
It is easy to use and claims are settled in a timely fashion
By Michael,
Sep 7, 2018
By Sam,
Sep 6, 2018
It is cheap. Easy to deal with. Covers both rental and private properties as well as contents cover. Includes cover for meth.
By Brett,
Sep 3, 2018
Easy to use and renew, excellent policy pricing.
By Paramjit,
Sep 2, 2018
By Ray,
Aug 31, 2018
Overall excellent claim service, thank you
By Rica,
Aug 30, 2018
Easy to use website/dashboard (mostly) and good premiums for level of cover
By Duane,
Aug 28, 2018
By Simon,
Aug 28, 2018
so cheap and easy to insure house and especially for a rental property. thanks
By Deborah,
Aug 28, 2018
Price plus excellent customer service.
By Wolfgang,
Aug 27, 2018
Convenience, price, communication.
By Barbara,
Aug 27, 2018
Good pricing, easy to use website. Main downside for landlords is not being able to insure properties in the Wellington area.
By Elizabeth,
Aug 27, 2018
Easy to put in place, good value as premium slightly less than comparable product.