Get in touch

Got a question for us?

At initio, we’re not into making you wait for something you might be able to do yourself.
We have a wide range of useful content and frequently asked questions on our support page. Try searching your query or topic in our support search bar below. You might be able to find an answer yourself!

See all FAQs and guides

Make a claim?

All claims need to be lodged through your initio dashboard – No phone call required!
The progress of your claim will show on your dashboard and by email.

Make a claim

Need a quote?

We do all our quotes online, just answer a few questions. If you like the quote, you can continue and purchase the cover online.

Get instant quote

Chat online

Send us a message on our live chat and if we are not around we will get back to you by email.

Chat online now

Still can’t find what you’re after?

For urgent queries please give us a call during our business hours.

Customer service

[email protected]

0800 763 929

8:30am – 5:00pm (Mon – Fri)
For overseas callers please call +64 7 929 4126


[email protected]

0800 763 929

For after hours emergency claims 0800 227 653 (IAG After Hours)

Office address

BECA Building
6 Garden Place
Hamilton City

Mail address

PO Box 19497, Hamilton 3244