Get in touch

We would love to hear from you.

We’re all about online insurance, so we can better understand your query if you send us an email or chat with us online (see the green button at the bottom right of screen). But do feel free to give us a call.

General enquiries

By email:
By phone 0800 763 929
From overseas +64 7 929 4126

To make a claim

Claims can be lodged and you can follow progress on your initio dashboard.
But you can also get hold of us using the following:

By email
By phone (Monday – Friday 8.30 – 5.00) 0800 763 929
Claims Emergency Only (IAG after hours) 0800 560 333

Other contact info

By mail PO Box 19497, Hamilton
In person 6 Garden Place, Hamilton

At initio, we’re not into making you wait for something that you might be able to do yourself. You may find some of the below links useful;

Get answers on Initio’s Frequently asked questions.

Get a quote in seconds and sign up online.

Members can make claims and manage details in the Member Area.