Covid-19 Response & Information - Learn more

Get in touch

We would love to hear from you.

We’re all about online insurance, so we can better understand your query if you send us an email or chat with us online (see the green button at the bottom right of screen). But do feel free to give us a call too.

By email: [email protected]
By phone 0800 763 929
From overseas +64 7 929 4126

Making a claim – its super easy:

Lodge your claim through your initio dashboard.
The progress of your claim will show on your dash and by email. 

Other claims queries.

By email [email protected]
By phone 0800 763 929  (Monday – Friday 8.30 – 5.00)
After hours claims Emergency Only 0800 227 653 (IAG after hours)

Other contact info

PO Box 19497, Hamilton 3244
BECA Building, 6 Garden Place, Hamilton City, Hamilton

At initio, we’re not into making you wait for something that you might be able to do yourself. You may find some of the below links useful;

Get answers on Initio’s Frequently asked questions.

Get a quote in seconds and sign up online.

Members can make claims and manage details in the Member Area.