Privacy Policy

This is the website of Initio Limited. The administration of the website is performed by Initio. The arranging of insurance contracts on this website, as well as policy and claims management is the responsibility of  Initio. ‘We’, ‘us’, and ‘Initio’ refers to Initio Limited.

The postal address for Initio is:
PO Box 19497, Hamilton

The physical address for Initio is:
BECA Building, Level 2, 6 Garden Place, Hamilton City, Hamilton

All email correspondence can be directed to [email protected]
Our telephone contact number is 07 929 4126.

Our web server automatically recognises only the consumer’s domain name, but not the e-mail address.

We collect:
1. E-mail addresses of those users that communicate with us via e-mail.
2. E-mail addresses of those who make postings via online chat.
3. Email addresses (and other personal information as supplied by the customer) of customers who chose to transact with us.
4. Aggregate information on what pages consumers access or visit, and how they interact with those pages.
5. User-specific information on what pages consumers access or visit.
6. Information volunteered by the consumer/user.
7. Specific personal contact and other information as supplied by the customer/user during the insurance signup process.

We Store:  The above information on our secure servers and related software and database applications.

The information we collect is:
1. Shared with agents or insurers who assist in providing support for our internal operations, for underwriting risk.
2. Used by us to contact consumers for marketing purposes.
3. Disclosed when legally required to do so, at the request of governmental authorities conducting an investigation and audit.
4. Used to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.
5. Disclosed to any successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change.
6. Used to underwrite and bind insurance policies.
7. Used to submit claims to insurers.
8. Used for all other purposes relating to the placement and management of your insurance.

You have the right to:
1. Request all information held about you.
2. Request that information held about you is corrected.

With respect to cookies:
We use cookies to record session information. The information includes:
1. Includes information that users/consumers input when obtaining quotes or filing in the online forms.
2. User-specific information on what pages users access or visit.
3. Past activity at a site in order to provide better service when visitors return to our site.

General

  • If you do not want to receive e-mail from us in the future, please let us know by sending us an e-mail at the above address.
  • If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by emailing or calling us.
  • Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address.
  • If our information practices change at some time in the future we will post a new version of the privacy policy to our site. Once updated you are deemed to be given notice of our new policy.
  • Through our customer dashboard, that can be accessed by the customer with a password protected login, we provide customers/users with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) contact information (e.g., name, address, phone number) that we maintain about them.
  • Customer/users can have this information corrected by updating the information on the dashboard or by e-mail to the above address.
  • We ask for customer/user review of our service.  We do this online after a new policy, a renewal of a policy, or after a policy alteration.  If you the customer provides a review or star rating, we may use this customer provided star rating and the feedback provided to let other customers know what you think of initio.  The review or star rating will display as a first name, the date the review was provided, the geographic location, and the insurance cover the review relates to.  For example, John from Hamilton, 8 August, Landlord Cover.  We will never reveal a customers full name or contact information.
  • We may use this review feedback on our website or as part of marketing material that is published outside of our website.
  • With respect to payment security and when we pass financial and credit card information we use secure third partes, Windcave Hosted Solution, and Stripe.

 

If you feel that this site is not following its stated Privacy policy, please contact us to discuss.