Refund Policy

In all circumstances you will pay for your insurance cover in advance. Initio is committed to refunding premiums and levies you have paid on a prorate basis. This means that if you choose to cancel a policy after its commencement we will refund you the days of cover you have paid in advance.

Please note that an administration fee may be incurred to process your refund. Initio will deduct this charge from the refund amount owing to you.  We reserve the right to retain any fees charged and collected at the time of your policy inception.  This will be taken into account when calculating your refund.

We will inform you of the exact dollar amount that will be refunded to you before you decide to authorise / proceed with the refund.

You can cancel or amend your policy online through your insurance dashboard. Once a refund is due and your account is in credit, we will endeavour to make the refund within 5 working days of receipt of your request.

We reserve the right to make a refund in the same manner and the same currency used to pay for for the insurance originally. Refunding the amount due to the credit card you used to purchase your insurance is our default method of refund. If you had paid via Account2Account we will request your bank account number.

Please refer to Initio’s privacy policy regarding the collection, storage and use of personal information.