Broken Glass
Accidental loss claim – December 2017
Background
Rebecca owns a holiday home at Waihi Beach. During the month of January a guest went to open a ranch slider and accidentally put their knee through the glass pane at the bottom of the door – thankfully the guest only had a couple of minor cuts.
Claim Process
Rebecca asked the guest to send her a photo of the damage and she arranged for a glazier to attend that day to have the glass panel replaced. Rebecca logged into her dashboard on the Initio website and lodged a new claim. While she was entering the details, she uploaded a photo and repair invoice.
Outcome
Initio reimbursed Rebecca $495.61 ($895.61 repair minus $400 excess) the same day.
“All claims are different and they are assessed on their own merits and facts. The above profiles do not imply a guaranteed approach all such claims”