How to make changes to your cover
Need some help making changes to your online policy?
Please note you can only make changes to an active policy. If you have set up an inactive policy incorrectly, simply cancel and you will be fully refunded (if cancelled before start date) and redo a new quote. You cannot change from a monthly policy to an annual , but you can change from an annual to monthly policy upon renewal.
Where to start?
You first need to log into your initio dashboard, either click on the “Login” button in the top corner, or click here. Once you have successfully logged in, you should see your dashboard with any active policies. If you need to make a change to a policy simply click the circled “Make a change” button from the right-hand side action menu.
Select what you need to change on your policy:
Click on the “Cover” button to make the change to your policy. This will enable you to change various parts of your cover and show you any changes in premium. After you have made your changes, click click ‘confirm’ at the bottom of the update cover page to proceed to the payment screen, where you will either be refunded or required to pay a difference.
Once you are happy with your changes, scroll to the bottom of the “Update Cover” page and click the confirmation button to be taken to the payment authorization page;
You can make more than one change at once. Each time you make a change, the premium will recalculate and show you any difference in cost (calculated upto the policy renewal date). If you change your mind, cancel the transaction and no changes will occur. If you want to proceed with a change, click confirm and pay the additional premium (or confirm the refund). Alterations take effect immediately. A current certificate of insurance is also available on your dashboard.
Changing Insured Name or Interested Party:
Click on the “Insured name” or “Interested party” buttons. Select whichever Interested party applies (select ‘other’ if yours is not listed) and enter either your name, company or trust name (whoever owns the property) as your Insured name then click ‘Submit’.
After making changes, your online certificates and documentation will be updated and a copy sent to your registered email address.