How can we help?

Help! I’ve had a positive meth test.

Finding out your property is contaminated with methamphetamine can be a scary time. We have compiled the following guide so that we can manage your claim efficiently.

Step One:

Engage a testing company to complete a detailed test of the property. You may have already completed a composite test, and this is great, but we require a detailed room by room test. This test will be carried out on wipe samples according to NIOSH method 9111, and is IANZ accredited.

Once you have the results from the detailed testing, and provided the results are above the MOH guidelines, you will need to log in to your Dashboard and make a claim. We will also require the following documents which you can upload or send in a seperate email:

  • Composite test results
  • Composite test invoice
  • Detailed test results including a report from the testing company, showing photos of where the samples were taken & property address etc
  • Detailed test invoice
  • Tenancy agreement
  • Tenancy reference checks
  • Written inspection reports
  • Deposit slip for payments

If a property manager is involved, please advise the rate charged  and if they will continue to charge during the untenanted period?

Step Two:

The next step is to engage a decontamination company to provide you with a quote to decontaminate the property (they’ll use the detailed test results to put this together).

Once complete, you will need to send us through the following documents:

  • Quote for decontamination

If you need any assistance or support during the process please do not hesitate to contact us.