The risks associated with being a Landlord and owning a Rental Property means that you need a tailored Landlord insurance policy that is just for you.

Initio provides an all-in-one landlord insurance policy for the rental property and the extra risks you take on as a landlord, such as a tenant deliberately damaging your property. The only real value you see from your insurance policy is at claim time, and that’s why we make it easy.

Have a rental property with multiple units? Check out our multi-unit rental cover.

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Customer Rating Read all 107 reviews

Here are some of the great features of the Initio landlord insurance policy:

Description of Cover Limit of Cover Excess
Full replacement Dwelling Cover up to Sum Insured Your Sum Insured Your Choice of $400 / $650 / $1,150 / $2,000
Major Malicious Damage by Tenant (Fire & Explosion) Your Sum Insured Greater of $500 or Your Chosen Excess
Deliberate Damage by Tenant $25,000 Greater of $500 or Your Chosen Excess
Methamphetamine Contamination – manufacture Your Sum Insured Your Chosen Excess
Methamphetamine Contamination – consumption $30,000 $2,500
Loss of Rents Cover (following property damage) $20,000 – $80,000 Nil
Landlords Contents – present day value cover $20,000 – $40,000 Your Chosen Excess
Hidden Gradual Damage Cover $3,000 Your Chosen Excess
Owners Legal Liability Cover $2,000,000 Your Chosen Excess
Full Earthquake Cover Your Sum Insured $5,000

IMPORTANT This is a summary of the policy only. Please refer to the policy wording for full details of cover

Here are some of the many claims we’ve paid:

  • A tenants dog was left locked in the property. The doors, walls and carpets didn’t win the dog fight, but Initio came to the rescue.
  • Leaking tap connection in the bathroom wrecked the vanity and particle board floor.  The tenant worked this out when his foot went through it.  Gradual damage claim.
  • Fire in the laundry caused by an overloaded electrical multiplug.  Fire service attended.  Repair costs and loss of rents covered while the property couldn’t be tenanted.
  • Meth lab in attached garage.  Police raided causing more damage.  Initio picked up the tab.
  • House foundations severely damaged by Canterbury Earthquake.  EQC and Initio put things back in order.

 And, here are some of the losses we don’t pay:

  • Tenant decides not to pay the rent.  We consider this a payment risk best managed by you or your professional property manager.
  • Shower tray leaks over time and the tenant doesn’t let anyone know that the floor is squishy.  Gradual damage has to be from a water pipe.
  • Wooden window sill rots and needs to be replaced.  Wear and tear is not covered.  This is a maintenance cost not an insurable risk.
  • Tenants move out and leave the house untidy, including a large amount of rubbish to be disposed off.  Unfortunately there is no damage so no cover, the Initio policy is designed to cover damage.
  • Upon the property becoming vacant the odd mark is found on the carpet, and a few marks on the walls where the tenant has hung pictures.  Unless you can point to a sudden event that caused damage we consider this to be wear and tear, and the policy does not provide cover.

This is not an exhaustive list and the list does not imply that all losses the types described are covered or not covered.  Claims are like butterflies, each very unique with its own set of facts that we need to apply to the policy.

Initio allows you to buy landlord insurance online and enjoy some of the best policy coverage and claims management available to Landlords.

Endorsed & recommended by New Zealand Property Investors' Federation

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(square meters)
(Living area & attached garaging in square meters)
(Decking & detached garaging in square meters)

This figure is automatically generated based on the size of your property – it is not intended to accurately reflect the rebuild cost. You need to establish your Sum Insured, you may wish to use a valuer or an online calculator.
Means a traditional residential rental property.
Mean a multiple residential units or flats under the same roof.
Means a holiday home or your own home that you intend on using personally but is also rented out to short term tenants. Your own possessions are kept at the home.
Means a traditional holiday home or bach that you use personally. You may also let the property to friends and family.
Means a property that has been setup purely as a commercial enterprise for short term tenancies. You do not intend on using this property personally. If you do intend on using this property personally select "holiday home that's also rented out"
Means your own personal property which you live in

How likely are our customers to recommend initio?

Appears to be good coverage, good to deal with when a claim arises and easy to renew policy payments. Also appear to be competitive as compared to other insurance providers

By Aleysha,
By Bronwyn,

Good prices, robust product offering, plus you guys were there for me when I needed to make an insurance claim. Was expecting misery and I was pleasantly surprised

By Astaria,

Lower cost, compared to other companies, and ease of purchasing insurance

By Glenn,
By Anthony,
By William,
By Nicola,

People really nice Concept really good but website needs attention

By Velda,

The cheapest and the best though not such a worry now the P is not such a problem.

By Anthony,

Great and easy to use

By Robyn,

Your service is impeccable and although your rates are not as competitive as they once were, they’re still acceptable at the moment. Hopefully now the P Lab scare is dwindling, Lumley will lower rates.

By Barry,

I would give 4 stars if you allowed direct debit. Insurance is about peace of mind – but if I forget to pay a premium I’m left without a policy.
If direct debit isn’t enabled next time we need to renew a policy we will look at alternative insurers.
Aside from this, initio is great.

By Andrew & Jo,

Quick signup and simple

By Phillip,

Good value

By John,
By Colin & Carol,

Cheaper and very Profesional

By Lesley,

Cheap and easy

By Aaren,

Easy to do business. Competitive rates. Claim handled promptly.

By Graeme,

Because I have never made a claim yet and don’t know how fair and efficient you are.

By mark,
By Tracy,

Easy to use website.

By Stephanie and Stuart,
My excellent experience with the claim team at Initio has removed the anxiety associated with approaching my insurance company when making any future claim.
By Penelope,
By Kim,

Easy to use and great prices

By Robyn,
By Scott,

so easy to do, no sales pressure and very competitive

By Ian,
By Stephen,

I was very stressed out to find my rental property had come back with a very high reading for meth, but I found making a claim with Initio to be very easy, and after speaking with the Initio claims manager I felt very relieved and reassured. The only criticism I would have with the process would be how long the loss adjuster took to do their part, which I do understand is somewhat out of Initio’s control as they are a third party. I am generally happy with my claim experience overall and will recommend Initio to other people.

By Jamie,

Because it is so easy!!!

By Tania,

Easy online application and the most reasonable premium I could find.

By Coral,

it was so easy to insure a multi dwelling property

By Cathy,
By Tracy,

Very easy to buy and the claiming procedure was a great experience

By Adrian,

value and specialized to holiday homes

By Philip,

Very easy to set up, without waiting or any mucking around

By Sara,

Easy, convenient

By Liza,


By Loralei,
By Russell,

Simple straight forward insurance without all the drama

By Wayne,

Well to be honest with w policy riise from $910.36 to $1319.49 not totally happy. 40% increase.

By Kim & Karen,
By Paramjit,

easy to use, all online. easy claims process.

By Mary-Anne,

am a happy customer

By Dmitri,

You made it so easy, and fast payment

By Nigel,

Quick and easy, also a good price with excellent cover

By Janet,

Because so easy to apply and initiate the Policy.

By Richard,

Quick and very easy to use website. Have already recommended Initio to a family member who has just bought a rental property.

By Wendy,
By Julia,
By Trudy,

This was relatively easy, but as this is a new policy I reserve complete judgement!

By Michelle,

because seems expensive now

By Graham,

Easy quote and online service

By Simon,

Good cover

By Daryl,

Good Policy

By Daryl,

It was easy to set up

By Sabine,
By Paramjit,

This is such a fast, clear, and efficient service.

By Catherine,
By Parminderjit,

Your system is user friendly & the price is competitive

By Anthony,

good price

By Daniel,

Cheaper than our bank
Simple to activate
Regular reminders

By Wayne,

Value for money & fair response to our one claim.

By Michael,

very good insurance for rental properties

By Loralei,

The payment system did not accept either of my credit cards which have several thousand dollars of head room and the number requirement for any loss was very clunky but by contrast Susan on your phone line was excellent

By Craig,

My Property manager said you are very good

By Brian,

Ease of setting up. Great customer service. Very competitive rates.

By Takashi,

prompt personal service via Frank

By Terry,

No Monthly Payment Option

By Kevin,

Easy, cost effective

By Timothy,

SO Easy to get my insurance and saved a killing from my previous Insurer – and with a better coverage!

By Pam,

Easy site to move around good product reasonably priced.

By Elizabeth Anne,

Ease of application.

By Shane,

Clear and full explanations of important details

By Jeremy,

Price and online and convienant

By Raewyn,
By Emma,

Very Good

By Keith,

lowest premiums

By martin and cynthia,
By Brett,

Price of the premium

By Jon,
By Steven,

Cheaper premium, nice and simple. Thanks!!

By Raewyn,

Great customer service – Susan is fantastic!
Very easy to understand and apply for.
Great pricing.

By Angela,


By john,

Very effecient and friendly staff. The online claim form is very easy to use and convenient.

By Georgina,

Easy to start and clear process. Waiting to see how the rest of it is.

By Elizabeth,

price is competitive, couldn’t comment on claims,

By Mark,

I like the Convenience

By Stephen,

Ease of insuring rental house !

By Elizabeth Anne,

Easy to use, competitive

By Peter & Janine,

easy, good phone help, specific rental policies, reasonable price (though has gone up a lot lately)

By Stephen,
By Liza,
By Neil,

Easy to apply online and reasonably priced

By katie,
By Timothy,

Insurance price

By Daniel,

Good service over a number by your staff.

By Barbara and Terence,

I have been pleased with the cover offered

By Kay,

Very happy with this company, however, I have not made a claim

By Belinda,
By Karren,


By Michael,

Easy to use and a competitive pricing

By Lara,
By Kirk,

It has been so easy to use the on line service and much cheaper than paying monthly.

By Cathy,

Good coverage for rentals

By Loralei,

Our claim was in relation to a Meth issue. The situation was very distressing and overwhelming. The initio claims manager was very calming, showed empathy and always very bubbly and listened to my concerns. I cannot speak highly enough of her handling of our situation. The process has been speedy and efficient.

This is our second claim with initio and both times I have had a good experience.

By Claire,

Excellent claims experience

By Cheny,

Fast efficient claims experience.

Very friendly and helpful claims manager.

Would choose initio again.

By Christiane,