How do I make changes to my vehicle cover?
Please note you can only change a policy once it’s active, ie. the inception date is not still in the future.
Where do I start?
Changes are made to your policy online by logging in to your initio dashboard and selecting the “Change” button from the right-hand side action menu or one of the Quick Change buttons shown beneath the address by expanding the Cover Details option.
What can I change using this option?
Once you have clicked on the change button, proceed to the “Cover” section to make changes to your policy and select the relevant option.
You can now edit the following;
- Address where the vehicle is usually located
- Type of Cover – choose from Full Cover, Third Party Fire & Theft or Third Party Only
- Review agreed value
- Include or Exclude Roadside Assist (available on full cover only)
- Amend your current excess
- Review policy options of including/excluding drivers under 25 years old
- Review policy option of anticipated kms per year
What can’t I change using this option?
- Main Driver
- Policy start date
- Payment frequency
- License/Registration Plate
To make changes to any of the above, it requires a new policy to be taken out. This is also a simple process by using the “vehicle insurance +” option on your initio dashboard. Once the new cover is in place, you can then cancel the original policy, a refund will be provided for any unused portion of the cancelled policy.
What about nominated drivers?
Aside from the main driver, we do not require you to nominate other drivers. However, If you have agreed to exclude drivers under 25 years of age and now wish to change that, you can do so using the change option (or vice versa).
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