Roadside Assist for Initio Vehicle Customers

Your safety on the road is our priority, and we’ve taken comprehensive measures to ensure you’re covered in every situation. Here, you’ll find everything you need to know about our newly launched roadside assist service.

Roadside Assist Overview

Initio, backed by IAG, is committed to providing comprehensive support to its existing customer base. Our partnership with First Rescue enables us to offer a wide range of roadside assistance services. Whether you’re facing a flat battery, lost keys, or a breakdown, our support team is always here to help. You can reach us at 0800 694 555.

Services Include:

  • Jump Start & Battery Replacement
  • Breakdown Tow
  • Keys Locked & Lost Support
  • Wrong Fuel Assistance
  • Tyre Services
  • And more!

Please note that some exclusions apply, such as unattended vehicles, vehicles bogged down on non-public roads, repair costs, or any vehicle exceeding 4.5 tonnes.

Roadside Assist is only intended for breakdowns, lost keys, and similar issues. Don’t use this service if you’ve had an accident.

Glass/Windscreen Support:

In the event of a broken windscreen, please call 0800 694 555 for assistance.

How to Add Roadside Assist Cover

Whether you’re an existing customer or new to Initio, adding Roadside Assist Cover is a breeze. Roadside Assist can be added to your policy (full cover only) for a nominal fee, the details of which will be visible once you include it in your coverage. Here’s how:

For Existing Initio Customers:

  • Log into your Initio dashboard.
  • Find your vehicle policy section.
  • Modify your policy to include Roadside Assist.
  • Confirm the addition, and you’re all set!

For New Customers:

New to Initio? No worries! Simply add Roadside Assist to your vehicle policy as you set up your account with us.

Please note:

  1. Vehicle cover through initio must be paired with other insurance policies and cannot be purchased as a stand-alone option.
  2.  Roadside Assist is only available with full cover vehicle cover.

Emergency Assistance

If you are in an emergency situation and need help right now, don’t hesitate to call the 24/7 helpline 0800 694 555.

In Case of an Accident:

  • Always inquire about the well-being of everyone involved.
  • Arrange a tow ASAP.
  • Advise the police within 24 hours if anyone is injured.
  • If no injury, you must give your name and address to any Third Party. Inform the police within 48 hours if you cannot find the Third Party.
  • If an animal is injured, advise the owner or call the SPCA on 0800 447 722.

Accommodation, Repatriation, Taxis:

Please be aware that these services are not included in your roadside assistance package; however, they may be covered under the terms of your specific vehicle policy.

You can find more information about all of our policy wordings here

Your safety is our priority. Keep this page handy for any roadside emergencies, and know that Initio is always here to help!