Roadside Assist for Initio Vehicle Customers
Your safety on the road is our priority, and we’ve taken comprehensive measures to ensure you’re covered in every situation. Here, you’ll find everything you need to know about our optional cover for roadside assist service.
Key takeaways
- Roadside Assist is an optional benefit available with Full Cover vehicle policies.
- Roadside Assist is provided through initio’s partnership with First Rescue and includes services such as jump starts, battery replacement, towing after a breakdown, lost or locked keys, wrong fuel assistance and tyre assistance.
- Assistance can be requested through the Roadside Assist online portal or by calling 0800 694 555.
- Roadside Assist is designed for breakdowns and similar incidents. It should not be used if you’ve been involved in a vehicle accident.
- Some situations are excluded, including unattended vehicles, vehicles over 3.5 tonnes, vehicles bogged off public roads and towed items such as boats, trailers and caravans.
- Existing customers can add Roadside Assist by logging into their initio dashboard and updating their vehicle policy. New customers can add it when purchasing Full Cover.
- Accommodation, repatriation and taxi costs are not included as part of Roadside Assist, although they may be available under your vehicle policy depending on your cover.
Roadside Assist Overview
Initio, backed by IAG, is committed to providing comprehensive support to its existing customer base. Our partnership with First Rescue enables us to offer a wide range of roadside assistance services. Whether you’re facing a flat battery, lost keys, or a breakdown, our support team is always here to help.
With our new Roadside Assist portal, getting back on the road has never been easier:
You can also reach Roadside Assistance at 0800 694 555.
Roadside Assist Services Include:
- Jump Start & Battery Replacement
- Breakdown Tow
- Keys Locked & Lost Support
- Wrong Fuel Assistance
- Car tyre Services
- And more!
Please note that some exclusions apply, such as unattended vehicles, towed vehicles such as boats, trailers or caravans, vehicles bogged down on non-public roads, or any vehicle exceeding 3.5 tonnes.
Roadside Assist is only intended for breakdowns, lost keys, and similar issues. Don’t use this service if you’ve had an accident.
How to Add Roadside Assist Cover
Whether you’re an existing customer or new to Initio, adding Roadside Assist Cover is a breeze. Roadside Assist can be added to your policy (full cover only) for a nominal fee, the details of which will be visible once you include it in your coverage. Here’s how:
For Existing Initio Customers:
- Log into your Initio dashboard.
- Find your vehicle policy section.
- Modify your policy to include Roadside Assist.
- Confirm the addition, and you’re all set!
For New Customers:
New to initio? No worries! Simply add Roadside Assist to your vehicle policy as you head through our guoting tool.
Please note:
- Roadside Assist is only available with full cover vehicle cover.
Emergency Assistance
Now help is just a few taps away. If you’ve purchased the new Roadside Assist Online service, getting back on the road has never been easier:
If you are in an emergency and need immediate help, you can also call the 24/7 helpline 0800 694 555.
What about in the case of an accident?
- Always inquire about the well-being of everyone involved.
- Arrange a tow ASAP, the tow is covered under your vehicle policy if you have full cover on the damaged vehicle.
- Advise the police within 24 hours if anyone is injured.
- If no injury, you must give your name and address to any Third Party (and collect theirs). Inform the police within 48 hours if you cannot find the Third Party.
- If an animal is injured, advise the owner or call the SPCA on 0800 447 722.
Lodge your claim online to get a claim underway, or call us on 0800 763 929 if you need urgent assistance in relation to a vehicle collision.
Accommodation, Repatriation, Taxis:
Please be aware that these services are not included in your roadside assistance package; however, they may be covered under the terms of your specific vehicle policy.
You can find more information about all of our policy wordings here
Your safety is our priority. Keep this page handy for any roadside emergencies, and know that Initio is always here to help!
Frequently asked questions
What does Roadside Assist include?
Roadside Assist includes services such as jump starts, battery replacement, breakdown towing, lost or locked key assistance, wrong fuel assistance and tyre services.
Can I add Roadside Assist after I’ve purchased my policy?
Yes. Existing customers can log into their initio dashboard, modify their Full Cover vehicle policy and add Roadside Assist.
What isn’t covered by Roadside Assist?
Roadside Assist doesn’t cover unattended vehicles, vehicles over 3.5 tonnes, vehicles bogged on non-public roads, or towed items such as boats, trailers and caravans. Accommodation, repatriation and taxi costs are also not included as part of the Roadside Assist benefit.
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Written by Megan Fisher, Head of Marketing at initio.
Megan has been with initio since 2022 and has over 20 years’ experience in marketing and product strategy. She works closely with initio’s claims and customer experience teams, giving her a first-hand view of how insurance works when customers need it most.