Roadside Assist now online!
If you’ve signed up for initio’s Roadside Assist service and find yourself stranded due to a breakdown, help is just a few taps away. With Roadside Assist Online, getting back on the road has never been easier.
Key takeaways
- Roadside Assist Online allows initio customers with Roadside Assist to request help through an online form if they experience a breakdown.
- Customers need to complete the online form and provide their vehicle details, breakdown type and current location.
- Turning on mobile location services helps the portal accurately identify the vehicle’s location so assistance can arrive faster.
- After submitting a request, customers receive real-time updates on the First Rescue technician’s location and estimated arrival time.
- The online service can be accessed from a phone, tablet or computer.
- Customers can call for assistance at any point during the process if they need further help.
- Customers who have an active vehicle policy but have not added Roadside Assist can still request assistance for a charge through the customer dashboard.
How It Works:
1. Complete the Online Form
Simply login to Roadside Assist online and fill out the form. The site is fully responsive, so it resizes for any device, whether you’re on your phone, tablet, or computer.
2. Make Sure Location Services Are On
For the best experience, ensure that your location services are turned on. It uses your mobile’s GPS to accurately pinpoint your location, so help can find you faster.
3. Enter Your Details
Just follow the easy prompts to log your details
- Vehicle Information: Enter your vehicle’s details to ensure our technicians know what they’re working with.
- Breakdown Type: Select the type of breakdown you’re experiencing, whether it’s a flat tyre, dead battery, or anything else.
- Your Location: Confirm your current location, and you’ll be assigned a First Rescue Technician within minutes.
4. Real-Time Updates
Once you’ve submitted your request, it will keep you updated in real-time. You’ll see live status updates on your First Rescue Technician’s location and estimated arrival time. No need to refresh the screen – it all updates automatically.
5. Call for Assistance Anytime
You can also call for assistance at any point during the process if you need further help.
Fast, simple, and reliable
With Roadside Assist online, getting help is faster and easier than ever.
If you haven’t added the optional Roadside Rescue cover, you can still call for assistance at a nominal charge. If you have an active vehicle policy with us you can do this through the customer dash anytime.
Frequently asked questions
How do I request Roadside Assist with initio?
If you have added Roadside Assist to your initio vehicle policy, you can request help online by completing the Roadside Assist form and entering your vehicle details, breakdown type and location.
Why do I need location services turned on?
Location services use your mobile GPS to help accurately identify your location so assistance can find you faster.
Can I call for help instead of using the online form?
Yes. You can call for assistance at any point during the process if you need further help.
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Written by Megan Fisher. Initio’s Head of Marketing
Megan has been with initio since 2022 and creates customer-focused content that helps New Zealand homeowners and landlords understand insurance in plain English. She works closely with initio’s claims, customer support, and development teams to make sure content is accurate, useful, and easy to follow. She has more than 20 years of experience in marketing and product strategy.