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How do I cancel my policy?

You can cancel a policy online anytime, and you will be refunded the unused premium.

Simply log into your initio dashboard and select the ‘Cancel Policy’ on the property you want to cancel.   You can then select the date to cancel the policy from, and you will be instantly shown the refund amount, which will be refunded to your credit card or account with 5 days.

The most common reason for canceling a policy is because the property has been sold, with the date for cancellation of the policy being the settlement date.   We realise that the settlement date may have already passed, so you will be able to back date your cancellation for up to 30 days, or the last renewal of your policy, the whichever is soonest.

Starting, stopping, and changing insurance cover with initio is easy.