How do I get a Certificate of Insurance?
The Certificate of Insurance is a document that proves your cover is in place once you’ve purchased a policy. It’s also known as a Certificate of Currency. Banks and finance companies often ask for one when you apply for a mortgage or loan or when you are wanting to draw on the loan.
Key takeaways
- An insurance certificate confirms that your insurance policy is active.
- You can download your insurance certificate at any time through your initio dashboard.
- Your insurance certificate includes key details about your policy, such as the insured property, policy number and period of insurance.
- You may be asked to provide your insurance certificate when requested by a bank, mortgage broker or another third party.
- If you can’t access your certificate, our Support team can help.
If you are yet to purchase the home or only looking to make an offer, you would alternatively obtain a “Letter of Intent” rather than a Certificate of Insurance.
Get your Certificate
Certificates are available at anytime once you have purchased cover through initio. You can download your certificate directly from your dashboard login. Click the Bank Certificate option on the relevant policy details. A certificate will open which you can save.
If you haven’t yet purchased your policy, please find more information here on how to get started.
Need to change the bank noted on your Certificate?
If you need to change the Interested Party (bank/loan provider) or the Insured Name on the policy, select the “Change” option on the right side-menu of the relevant policy. You can then update the policy and we’ll automatically send you an updated Certificate to your email.
Need to change the dates?
We are unable to alter the inception (effective) date of a policy once it’s been purchased. You can, however, cancel that policy from your dashboard back to the original inception date and re-purchase the policy (from your dashboard) with the correct date. A new certificate will be forwarded within minutes. Our system will also automatically provide you with a full refund for the original policy.
Please find more information regarding changes to a purchased policy on our site here.
Insurance documents explained
| Document | Purpose |
|---|---|
| Insurance Certificate | Confirms your policy is active. |
| Policy Schedule | Details your cover, limits and excesses. |
| Letter of Intent | Confirms your intention to insure from a future commencement date, subject to the conditions outlined in the letter. |
Frequently asked questions
What is an insurance certificate?
An insurance certificate is a document that confirms your insurance policy is active and summarises the key details of your cover.
Is an insurance certificate the same as a policy schedule?
No. An insurance certificate confirms your policy is in place, while your policy schedule contains the full details of your insurance cover.
When might I need an insurance certificate?
You may need to provide an insurance certificate when requested by a bank, mortgage broker, property manager or another organisation that requires proof of insurance.
Useful Links
When do I need house insurance?
Navigating your dashboard
Confirmation of cover