On the questions of: how does Initio make money? Does Initio charge fees? Key takeaways Initio is an underwriting agency of IAG New Zealand Limited, a registered insurer. Initio is authorised by IAG to arrange, manage and administer insurance policies, and to manage and pay claims on IAG’s behalf. Initio… Learn more
Pay online the easy and secure way Just use your bank app on your phone to make the payment. It’s quick, safe, and you don’t need to share your banking details, making it one of the most secure ways to pay online. Currently available to ANZ, ASB, BNZ, The Co-operative… Learn more
As a homeowner in New Zealand, you may have noticed fluctuations in your house insurance premiums over the years. While factors such as the rebuild cost of your home and the frequency of local weather events play significant roles, there’s another crucial element influencing your… Learn more
Want to pay monthly but prefer not to use a Credit Card? Our card option also works with Visa Debit Cards Most standard accounts with New Zealand banks offer the option to link a Visa debit card to an ordinary bank account. Debit cards work like credit… Learn more
You can change how you pay for your policy. There are two key timings to be aware of when making a change: At renewal (your annual anniversary) – the change can be done as part of the renewal transaction. Mid-term (during the insurance year) – a new policy… Learn more
No. Through our internet-first approach we aim to provide competitive premiums across our house, car and contents insurance products – regardless of quantity or type.
Insurance premiums can be a complex subject, influenced by a variety of factors. Whether it’s your personal driving record or larger market trends, it’s essential to understand how these elements may affect your cost of insurance, especially in New Zealand’s dynamic environment. General factors impacting premiums… Learn more
If you insure your home with initio, part of what you pay includes a compulsory levy for Natural Hazards Insurance. This levy gives you access to cover provided by the Natural Hazards Commission Toka Tū Ake (NHC), previously known as the Earthquake Commission (EQC). It sits underneath your initio policy… Learn more
Monthly insurance cover means that it is renewed and paid for each month. It’s a month-to-month policy that automatically renews and is charged to your credit card on the same day each month. How can I pay monthly? You can choose to either pay monthly or annually when you first… Learn more
Unfortunately we do not offer Direct Debit payments from your bank account. Key takeaways Initio does not currently offer direct debit payments from a bank account. Payment options are limited to the methods outlined in the “How can I pay my premium?” support article. Initio aims to keep payment processes… Learn more
You can pay your premiums monthly using a debit or credit card. Our month-to-month insurance will automatically renew by charging your card at the renewal date of your policy each month. If there is ever a change in your monthly premiums, we will let you know. If you need to… Learn more
You can cancel a policy yourself online any time through your dashboard, and you will be refunded the unused premium. Key takeaways You can cancel your policy at any time through your initio dashboard or by contacting our Support team. If you cancel your policy before it expires, you… Learn more