Payment and costs

Online EFTPOS

Online EFTPOS is a modern payment method that lets you make online purchases through your bank’s mobile app. This secure payment solution connects directly to your bank account without requiring you to share sensitive banking details. Currently available to ANZ, ASB, BNZ, The Co-operative Bank and Westpac customers. Available on… Learn more

How the global insurance pool impacts local insurance pricing

As a homeowner in New Zealand, you may have noticed fluctuations in your house insurance premiums over the years. While factors such as the rebuild cost of your home and the frequency of local weather events play significant roles, there’s another crucial element influencing your home insurance pricing:… Learn more

How to set up an account with a Visa Debit Card

Want to pay monthly but prefer not to use a Credit Card?  Our card option also works with Visa Debit Cards Most standard accounts with New Zealand banks offer the option to link a Visa debit card to an ordinary bank account. Debit cards work like credit… Learn more

Switching Payment Frequency

Changing from Monthly to Annual Can I change from monthly to annual payments after I’ve started my cover? If you’re paying monthly but would like to switch to paying annually, you’ll need to set the policy up again.  Here’s how: Log in to your… Learn more

Does initio offer a multi-policy discount?

No. Through our internet-first approach we aim to provide competitive premiums across our house, car and contents insurance products – regardless of quantity or type. Learn more

Why has my car insurance premium changed?

Insurance premiums can be a complex subject, influenced by a variety of factors. Whether it’s your personal driving record or larger market trends, it’s essential to understand how these elements may affect your cost of insurance, especially in New Zealand’s dynamic environment. General factors impacting premiums… Learn more

What is Natural Hazards Commission (NHC) cover?

The Natural Hazards Commission (NHC) was previously known as the Earthquake Commission (EQC). It changed in July 2024. NHC cover is a type of government-provided insurance that helps with the cost of repairing or replacing residential homes that are damaged by: Earthquake  Tsunami … Learn more

How can I pay my premium?

Paying your premium with initio is simple and hassle-free. We offer flexible options to suit your needs, including payment by credit or Visa debit card for both monthly and annual policies. You can pay online with Visa or Mastercard. For annual policies, we also offer an Account2Account transfer option, providing… Learn more

Why has my premium changed?

Wondering why your home insurance cost looks different? You’re not alone. Your insurance cost can shift for a few reasons. Let’s break it down: What makes up your insurance cost? Your home insurance cost is made up of three things: The policy charge:… Learn more

How does monthly insurance work?

Monthly insurance cover means that it is renewed and paid for each month.  It’s a month-to-month policy that automatically renews and is charged to your credit card on the same day each month. How can I pay monthly? You can choose to either pay monthly or annually when you first… Learn more

Can I pay with direct debit?

Unfortunately we do not offer Direct Debit payments from your bank account. To see our available payment methods please see here. We aim to keep our payment processes as efficient as possible so that we can keep prices down, and pass on these savings to our customers. Learn more

Can I pay my premiums monthly?

You can pay your premiums monthly using a debit or credit card. Our month-to-month insurance will automatically renew by charging your card at the renewal date of your policy each month. If there is ever a change in your monthly premiums, we will let you know. If you need to… Learn more