Payment and costs

Switching payment frequency

Changing from Monthly to Annual Can I change from monthly to annual payments after I’ve started my cover? If you’re paying monthly but would like to switch to paying annually, you’ll need to set the policy up again.  Here’s how: Log in to your… Learn more

Does initio offer a multi-policy discount?

No. Through our internet-first approach we aim to provide competitive premiums across our house, car and contents insurance products – regardless of quantity or type. Learn more

Why has my car insurance premium changed?

Insurance premiums can be a complex subject, influenced by a variety of factors. Whether it’s your personal driving record or larger market trends, it’s essential to understand how these elements may affect your cost of insurance, especially in New Zealand’s dynamic environment. General factors impacting premiums… Learn more

What is Earthquake Commission (EQC) cover?

EQC cover is a type of government-provided insurance that helps with the cost of repairing or replacing residential homes that are damaged by:  Earthquake  Tsunami  Landslip  Volcanic eruption  Hydrothermal activity    The EQC… Learn more

How can I pay my premium?

We have options to pay either annually or monthly. Depending upon whether you are paying annually or monthly the following methods of payment are available; Credit or Debit Card (Monthly or Annual Policies) Payment can be made online using your credit/debit card. We accept both Visa… Learn more

Why has my premium changed?

Wondering why your home insurance cost looks different? You’re not alone. Your insurance cost can shift for a few reasons. Let’s break it down: What makes up your insurance cost? Your home insurance cost is made up of three things: The policy charge:… Learn more

How does monthly insurance work?

Monthly insurance cover means that it is renewed and paid for each month.  It’s a month-to-month policy that automatically renews and is charged to your credit card each month Will you tell me if my monthly insurance payment changes? We’ll let you know in advance if your monthly payment… Learn more

Can I pay with direct debit?

Unfortunately we do not offer Direct Debit payments from your bank account. To see our available payment methods please see here. We aim to keep our payment processes as efficient as possible so that we can keep prices down, and pass on these savings to our customers. Learn more

Can I pay my premiums monthly?

You can pay your premiums monthly using a debit or credit card. Our month-to-month insurance will automatically renew by charging your card at the renewal date of your policy each month. If there is ever a change in your monthly premiums, we will let you know. If you need to… Learn more