Customer reviews

By Bryn,
Dec 8, 2019
By Wayne,
Dec 7, 2019
Easy to reinsure each year. No hassles changing details.
By Aaron,
Dec 7, 2019
Easy to deal with and no problems when making claims.
By Mark,
Dec 6, 2019
Quick & Easy to use dashboard. Fast response to questions. Good value premiums & easy to understand policies.
By Cameron,
Dec 6, 2019
Always have. Satisfied customer.
By Peter,
Dec 5, 2019
stuffed up visa payment system
By Alan & Andie,
Dec 5, 2019
By Robyn and Jock,
Dec 4, 2019
So very easy and have and great responses when we have needed it Thanks
By Daryl,
Dec 4, 2019
By Steven,
Dec 3, 2019
Very straight forward and easy to follow. Reasonable premium for today's market. No claims made last year, but so far so good. Thank you.
By Cathy,
Dec 3, 2019
I have had a recent claim with Initio and the service was great!
By Nick,
Dec 2, 2019
That was far too easy! Great price (relative to my prior policies) too!
By Lucius,
Dec 2, 2019
Good pricing for insurance coverage and simple process to sign up.
By Matthew,
Dec 2, 2019
By Graham,
Dec 2, 2019
Easy to renew and covers holiday lets where others require commercial cover
By Lucius,
Dec 2, 2019
Good pricing, good covergae, easy process.
By Stuart,
Dec 1, 2019
Quick,easy and effective
By Craig & Robyn,
Dec 1, 2019
By Craig & Robyn,
Dec 1, 2019
By Tobias,
Dec 1, 2019
Easy to sign up.
By Craig & Robyn,
Nov 28, 2019
Setting up a policy all went well. Can't comment on claim process yet.
By Craig & Robyn,
Nov 28, 2019
By Michael,
Nov 25, 2019
By Sandy,
Nov 24, 2019
Easy and offers cover specific to our holiday property requirements.
By Jeremy,
Nov 24, 2019
By David,
Nov 21, 2019
By Carole,
Nov 20, 2019
Very helpful staff member answered my questions and was pleasant and helpful.
By Richard and Aileen,
Nov 19, 2019
No charge if pay with visa
By Rachel,
Nov 19, 2019
By vincent,
Nov 18, 2019
easy, online, good offer
By Bonnie,
Nov 17, 2019
So easy! It's been painful with my previous provider! THANK YOU!
By Andrew,
Nov 16, 2019
Fast and easy to use.
By Lena,
Nov 15, 2019
By Floyd,
Nov 15, 2019
great
By David,
Nov 14, 2019
easy to do
By Dominic,
Nov 14, 2019
Make it easy. (so far)
By Katherine,
Nov 12, 2019
By Garth,
Nov 12, 2019
The Renewal process is Lightning quick, and can change review so fast! When you have 50 odd properties I save heaps of time!
By Kaye,
Nov 11, 2019
great you have the option to pay monthly now, thanks.
By Ying,
Nov 11, 2019
very user friendly
By Serena,
Nov 11, 2019
By P&S,
Nov 11, 2019
Simple, no fuss, easy to renew, with reminders sent each year! Love it!
By Serena,
Nov 10, 2019
By Mike & Jan,
Nov 9, 2019
By Madawi,
Nov 9, 2019
easy
By Nicholas,
Nov 8, 2019
Quick, easy and very competitive premium.
By Simon,
Nov 7, 2019
easy renewal
By Trudy,
Nov 7, 2019
just so easy
By Andrew,
Nov 6, 2019
Pretty easy to get a quote and buy insurance.
By Rachael,
Nov 4, 2019
It's so simply and easy! :)
By Clare,
Nov 4, 2019
Easy navigation of website and payment.Peace of mind
By Christine,
Nov 2, 2019
By Scarlett,
Nov 2, 2019
Website so easy to work through your on line quote!
By Gordon and Carol,
Nov 1, 2019
Easy to deal with
By Lisa,
Oct 31, 2019
It was extremely easy and user friendly including far more cost effective and value for money compared to other insurance companies
By Marston,
Oct 31, 2019
Easy online quotes, great customer service both online and by email, competitive pricing, NZPIF benefit an extra bonus!
By Barry,
Oct 30, 2019
Good price and easy as.
By Bronwyn,
Oct 30, 2019
By phil,
Oct 29, 2019
By Kelly,
Oct 29, 2019
Great service, easy to deal with - at least at the policy initiation and renewal level!
By Maria,
Oct 28, 2019
By Chris,
Oct 28, 2019
Quick and easy! Cheers Initio
By Seema,
Oct 28, 2019
very easy renewal
By Garth,
Oct 28, 2019
By Megan,
Oct 27, 2019
It is very easy and a good price.
By Therese,
Oct 26, 2019
Think the premiums have got up hugely this year
By Michael,
Oct 25, 2019
No savings to be had on my other policies
By Samuel,
Oct 23, 2019
By Adam,
Oct 23, 2019
Easy to use and efficient
By Jennifer,
Oct 23, 2019
It is easy to use and seems to include free contents (not that I need it) and rent cover, also covers holiday rental for owners who sometimes rent their houses out which many others don't offer.
By Diane,
Oct 21, 2019
By Glenn,
Oct 18, 2019
Great, easy service and good value for money
By Graeme,
Oct 17, 2019
Easy to renew policies and when I made a claim it was handled quickly and well.
By DONNA,
Oct 17, 2019
Easy
By DONNA,
Oct 16, 2019
THAT WAS VERY EASY
By Garth,
Oct 16, 2019
The Dashboard Is so good for managing everything
By Russell,
Oct 15, 2019
easy to renew, tested the market, and still the best value and policy.
By ying,
Oct 15, 2019
By HUI MEI,
Oct 14, 2019
easy to use, hassle-free, competitive discounted quotes for members of NZPIA.
By Philip James (Phil),
Oct 14, 2019
By Rebecca,
Oct 14, 2019
By Jackson,
Oct 14, 2019
So easy to use! So far so good:)
By Michael,
Oct 14, 2019
Very easy to use, great dashboard, nice prices
By Garth,
Oct 12, 2019
By P&S,
Oct 12, 2019
Easy, convenient, and very simple web-site to navigate.
By jeremy,
Oct 11, 2019
By Bonham,
Oct 10, 2019
By Paul & Carol,
Oct 10, 2019
So easy! And great cover options for short term rentals!
By Gavin,
Oct 10, 2019
Good cover for a competitive price and easy to renew and update as everything is online.
By Samuel,
Oct 9, 2019
By Tony,
Oct 9, 2019
By stuart,
Oct 9, 2019
By Chris,
Oct 8, 2019
You make renewals so easy :-)
By Trudy,
Oct 8, 2019
By Farideh,
Oct 7, 2019
Efficient, affordable, minimalist, reassuring.
By Clare,
Oct 6, 2019
Easy and quick process to insure property
By Deborah,
Oct 4, 2019
The service I have had from Suze and Anna recently shows me that I have never really had great service to date from my insurance brokers. I have already referred two people with some rentals to Initio
By Caryn,
Oct 4, 2019
By Mark,
Oct 4, 2019
Initial has been easy to deal with, pragmatic, and seems to be able to spit an honest customer and treat us as one, not as the enemy like some insurers do
By Sherry,
Oct 3, 2019
Sometimes I need advice, Initio is a lonely uninformed insurance process , just hoping I get it right. Fingers crossed right?
By Caryn,
Oct 3, 2019
Easy to use process. Able to amend items if required.
By Caryn,
Oct 3, 2019
By Keith,
Oct 3, 2019
simple and quick
By Susanne,
Oct 2, 2019
Fantastic to deal with!
By Sandra,
Oct 2, 2019
Efficient, great policies, easy to use online services plus you CAN phone and speak with a human when required
By Hasan,
Oct 2, 2019
Ease of application and value
By Anthony,
Oct 2, 2019
Competitive Premiums (Mostly) & Cover.
By Lionel & Robyn,
Oct 2, 2019
The process is so quick and easy
By Brent,
Oct 2, 2019
Was recommend this by previous owners
By Susan,
Oct 1, 2019
Because I haven't had a claim and therefore don't have a complete picture of services, but from what I have had, I'm very pleased with. Thanks!
By John,
Oct 1, 2019
Easy and simple. Good Company.
By rachel lise,
Oct 1, 2019
i never do word of mouth advertising for starters and to date have not ( thankfully) had occasion to make any claims and that's where/when the cookie crumbles and one sees the true value of any specific insurer.
By Vettivel,
Sep 29, 2019
By Kena,
Sep 29, 2019
By Duane,
Sep 28, 2019
By Robyn,
Sep 28, 2019
By Adrian,
Sep 28, 2019
Will be better rated if I have to make a claim. All good.
By Karen,
Sep 27, 2019
You were recommended by my Mortgage Manager and the whole process was very simple with competitive rates
By (Helen)Hui Chuan,
Sep 26, 2019
Your phone staff was very helpful that such patience to stay online guide me through the whole process saved my panic
By Ke,
Sep 25, 2019
The purchase process was fast and smooth, and I got some help from your customer support
By Ria,
Sep 24, 2019
It's so easy to use
By Jynel,
Sep 24, 2019
Quick and easy to sign up!
By Murray,
Sep 23, 2019
So easy and simple. Very easy to follow website.
By Douglas John & Nanette,
Sep 23, 2019
Very clean efficient on-line system.
By kathy lee,
Sep 23, 2019
By Grant & Jo,
Sep 22, 2019
Very easy online, and great service when I need to actually talk to someone.
By Geoff,
Sep 19, 2019
Simple easy transparent and a reasonable price
By Jody,
Sep 19, 2019
so easy
By Renate,
Sep 18, 2019
Easy to use, very efficient
By Kevin and Julie,
Sep 17, 2019
Because you adhere to the KISS principle which makes life easy for dummies like me !!
By Peter,
Sep 17, 2019
Easy to arrange cover Suze is great to deal with for any queries
By Ellen,
Sep 17, 2019
Easy website, helpful staff
By Carissa,
Sep 12, 2019
Super easy and quick to set up insurance.
By Kerstin and Antony,
Sep 12, 2019
By Christine,
Sep 11, 2019
So easy on line
By Ronald William,
Sep 10, 2019
Quick & Easy to insure Good price
By Alex,
Sep 9, 2019
Easy to use site, insurance covers everything I require, pain free process.
By Malcolm,
Sep 9, 2019
Its so easy to set up on the website and easy to understand.
By Anthony,
Sep 9, 2019
Very satisfied.....uncomplicated
By Vivek,
Sep 9, 2019
Value for money and comprehensive policy. 5 Stars!
By Shelley,
Sep 6, 2019
Love the ease of this, and think the policy is great.
By Sasha and Daniel,
Sep 5, 2019
By Rachel,
Sep 4, 2019
Very easy to use. Shame there is no lending in the Marlborough Sounds.
By Anthony,
Sep 3, 2019
Value for money. Convenient. Comprehensive Cover. Competitive.
By Tracey Leigh,
Sep 3, 2019
I can easily review every policy. All the information is on the site. I can customise the insurance for each property. It easy to use and not confusing.
By Carol,
Sep 3, 2019
By Stephanie,
Sep 1, 2019
By Peter,
Sep 1, 2019
Precise hassle free instructions easy to follow by a technically challenged oldie
By Helen,
Sep 1, 2019
The best deal, easy and quick.
By Garth,
Aug 30, 2019
By Munich Ltd,
Aug 30, 2019
Friendly helpful customer service
By Munich Ltd,
Aug 30, 2019
Nice and simple
By Barbara,
Aug 29, 2019
Easy to deal with, make changes, renewal etc. I was also impressed with Sam's fronting of recent Auckland Property Investors' webinar. Only issue is current refusal to insure properties in Wellington area. I would have thought that for long-standing clients some accommodation could be made.
By Wendy,
Aug 27, 2019
Not meeting current day needs of holiday home owners - We live in the house and rent it out when we go on holiday. So we need short term tenant cover for some of the year (holiday home insurance, intentional damage, loss of rental income etc) and owner/occupier insurance for some of the year (replacement accommodation etc). This would be the case for a large number of persons in the Queenstown Lakes District and is definately a clear market to tap into.
By Kim,
Aug 27, 2019
Excellent web site and reasonable price.
By Wolfgang,
Aug 27, 2019
Been a customer for a few years, now. Always been happy with the service, also in claims situation. :-)
By Bruce,
Aug 27, 2019
Very
By Lucy,
Aug 27, 2019
Easy to deal with and dealt with our one claim promptly and well.
By Davina,
Aug 27, 2019
efficient, easy, understandable, concise, thorough, experts
By Julie,
Aug 26, 2019
Ease of use, great customer service. Highly recommend them.
By Elliot,
Aug 26, 2019
Great easy way to get a quote and to buy insurance. No hassle easy to follow instructions. Premiums are competitive and miles better than the insurance company that I had been with for nearly 30 years. Initio answered the phone in an appropriate time when I was making an inquiry, and a salesperson returned a call promptly when they were required. Cheers. Many thanks.
By Hongze,
Aug 26, 2019
By Sam,
Aug 25, 2019
The price is fantastic. The service is great. The policy is comprehensive. And now for NZPIF members we only have to do inspections every 4 months.
By Stuart,
Aug 24, 2019
Cost went up by 10%
By Mark,
Aug 24, 2019
By Mark,
Aug 24, 2019
By Sam,
Aug 22, 2019
Easy and quick to use
By Wilson,
Aug 21, 2019
By Grant,
Aug 21, 2019
Ease of use and pricing
By Simon,
Aug 21, 2019
Cheap easy to renew easy to know whats covered.
By Salesh,
Aug 20, 2019
great service
By Adam,
Aug 20, 2019
Simple and reasonably priced
By Rachel,
Aug 20, 2019
By Gordon and Carol,
Aug 20, 2019
Very fair and helpful pleasant staff
By Pamella,
Aug 20, 2019
great cover at a very good price
By Alan,
Aug 19, 2019
Easy claim process and very helpful staff members, would definitely recommend Initio.
By Shirley,
Aug 18, 2019
Trying to get policy changed as it is in kaikoura proved to be a major headache, and we have had to proceed with no changes as time has run out for us.
By Philip,
Aug 18, 2019
Haven't had any issues yet but very easy to sign up and good price. It would be great if there was also no claims bonus or some way of reducing the contents insurance i.e 30,000 value not just starting at 60k or none.
By Sandy,
Aug 17, 2019
Great easy service and i like that it is tailored for rental properties,.... but is starting to look very expensive, especially with the massive earthquake levy from the government. Also, it is hard to clarify if the excess applies to each item, as i have heard is the case with some policies from other companies - This is concerning as it potential makes the content insurance worthless. It would be great if this was immediately transparent without trying to plough through small print.
By Nigel and Nicola,
Aug 17, 2019
Easy to deal with. Make insurance simple, like it should be.
By Brett,
Aug 16, 2019
Fast /Easy / Competitive Pricing
By Deanna,
Aug 15, 2019
Simple, easy, logical and competitive
By Geoffrey,
Aug 15, 2019
Great to deal with!
By Kelly,
Aug 15, 2019
By Chad,
Aug 14, 2019
By justin,
Aug 14, 2019
Easy, quick and user friendly
By John,
Aug 13, 2019
Not satisfied with a recent claims process.
By Noel,
Aug 13, 2019
By Gary,
Aug 13, 2019
Easy
By John,
Aug 13, 2019
By Debbie,
Aug 12, 2019
Easy to set up . Will get back to you if leave a message. Competitive price.
By Debbie,
Aug 12, 2019
Very competitive easy set up .
By Riki,
Aug 11, 2019
Pleased with the value and range of coverage. Easy to deal with online and on the phone.
By Deborah,
Aug 11, 2019
It's easy & quick to insure online. Very impressed with the service. Excellent staff whenever I have phoned the 0800 number.
By Robyn,
Aug 11, 2019
By Heather Frances,
Aug 10, 2019
By Mike,
Aug 10, 2019
Like all insurers it appears Initio are using historical & hypothetical events to unfairly ratchet up our insurance costs year on year to protect themselves and their profits. We've gone $1200/$1450/$1850 year on year for the same property & I shudder to think what next year's increase will be. Our property has been in situ for around 60 years and has never suffered damage through earthquake or weather event yet some risk matrix invented by the industry suggests our premium should rise by 30% this year yet we've never made a claim. Why would I want to support/endorse that? Like almost everyone else insurance is a necessity for us & I have no choice but to begrudgingly pay the asking price.
By Gareth,
Aug 9, 2019
great service, friendly and helpful staff, prices
By Robyn,
Aug 7, 2019
By Gregory & Gaylene,
Aug 6, 2019
Best price. Very simple online procedure for a 2 unit rental property. When I did have a query the service and response was excellent. Highly recommend.
By William,
Aug 5, 2019
Easy
By Ziguang,
Aug 5, 2019
By Raewyn,
Aug 5, 2019
Amazing service and easy to do!
By Darren,
Aug 3, 2019
By Andrea,
Aug 2, 2019
By Brian & Glenda,
Aug 2, 2019
Too Easy!!!
By Brian & Glenda,
Aug 2, 2019
It's so easy to use online
By Alister,
Aug 2, 2019
By Tania,
Aug 1, 2019
Easy and efficient and very competitive rates
By WECKE,
Aug 1, 2019
Easy to deal with.
By Judith,
Aug 1, 2019
Just as easy as the first one. Wow.
By Judith,
Aug 1, 2019
For an old girl like me you made it really easy, thank you
By Lynette,
Aug 1, 2019
The premium is extremely good value for the cover you get. Staff are very helpful and pleasant to talk to.
By Anthony,
Aug 1, 2019
Super simple process
By Brenda,
Jul 31, 2019
Comprehensive cover and easy to get quotes and organise insurance
By John,
Jul 30, 2019
Easy simple great
By Natalie,
Jul 30, 2019
By Amanda,
Jul 30, 2019
Easy to understand, straight forward and good price.
By Kerstin and Antony,
Jul 29, 2019
Excellent , friendly and fast help..Thank you Suze
By Joanne,
Jul 28, 2019
By Stephen,
Jul 27, 2019
Quick and easy and good value.
By Jenny,
Jul 25, 2019
Great service.
By Philip and Rosemarie,
Jul 24, 2019
Quick and easy, with good cover at a good price.
By Brent,
Jul 24, 2019
By Fleur,
Jul 24, 2019
Easy and quick
By Darwin,
Jul 22, 2019
3rd time using - fast, easy and cost effective
By James,
Jul 21, 2019
Good easy service. Reasonable fees.
By Constance,
Jul 21, 2019
By anneke,
Jul 21, 2019
Fantastic online insurance...so easy
By Daniel,
Jul 19, 2019
Very easy to use and great visibility online
By Truc,
Jul 19, 2019
Great coverage, easy to deal with!
By Richard,
Jul 19, 2019
Easy to use, good information and I did a claim last year after Cyclone Fehi that was handled well. With thanks Richard
By Leslie Brian,
Jul 18, 2019
Online Insurance Cover is easy and convenient and the Hamilton contact is excellent when we have needed to contact Initio for queries, etc.
By christopher,
Jul 18, 2019
if is affordable and easy website to navigate.
By Abraham,
Jul 18, 2019
By Pooi Chee,
Jul 18, 2019
Easy.
By Amanda & Simon,
Jul 17, 2019
Easy to use.
By Hawea,
Jul 16, 2019
Simple & easy online dashboard for all details, renewals & claims. Cover for lost rent & contents. Originally was the cost also.
By David,
Jul 15, 2019
Easy to understand, intuitive and competitive price. Thanks.
By Allan,
Jul 15, 2019
Easy app to use. Competitive rates
By Raphael,
Jul 14, 2019
Great Price, broad coverage
By Rachel,
Jul 13, 2019
Great policy for good prices, can trust that prices are kept as low as possible. People friendly and helpful when you need them.
By Vicky,
Jul 10, 2019
By David,
Jul 9, 2019
Easy to insure. Reasonable premium.
By Daniel,
Jul 9, 2019
By Graeme and Heather,
Jul 8, 2019
By John,
Jul 7, 2019
Very good and easy to insure property
By Gareth,
Jul 6, 2019
Getting there, have a look at how European insurers quote for business
By Vaibhav,
Jul 6, 2019
Buying an insurance made simple!
By Felix,
Jul 5, 2019
Good service, good cover, unfortunately steadily increasing prices every year
By Andrew,
Jul 5, 2019
Easy to deal with
By Roger,
Jul 3, 2019
Easy to obtain information eg. quote options and keeps running record of claims so I don't have to record separately. Administration is fast and straight forward. Policies cover all the essentials!
By Roger,
Jul 3, 2019
Easy.
By Dave,
Jul 3, 2019
Great Pricing and easy website to navigate
By Meredith,
Jul 2, 2019
Easy to manage online.
By Corinna & Jonathan,
Jul 1, 2019
Great cover & easy to renew
By Michael Lawrence,
Jul 1, 2019
Easy to renew, competitive, friendly!
By Blair,
Jul 1, 2019
By Graham,
Jun 29, 2019
Easy to understand and usewebsite combined with good service for claims and you are a broker
By Rene,
Jun 29, 2019
I’m a landlord (and one of the Initio founders). Its so easy. I love being a customer. Built by property owners for property owners.
By Jeremy,
Jun 28, 2019
Value and convenience
By Michael,
Jun 28, 2019
Simple, No Automatic renewal, In comparison to others not too expensive
By Jill,
Jun 28, 2019
Excellent to deal with, helpful staff both on chat line and by telephone
By Sally and Brentyn,
Jun 27, 2019
By Alistair,
Jun 27, 2019
Easy to calculate premium, no waiting on phone, straighforward
By Lynnette,
Jun 26, 2019
So easy to renew / although we haven’t had to claim yet very impressed with ease to get quotes/ apply and obtain insurance!
By Andrew,
Jun 25, 2019
Easy to get insurance and very hassle free
By Andrew,
Jun 25, 2019
Very easy to get and hassle free
By Andrew,
Jun 25, 2019
Easy to do and hassle free
By Irene,
Jun 24, 2019
Great service
By Daniel,
Jun 24, 2019
By Anthony,
Jun 24, 2019
Happy with the prices. Happy with the service.
By Michael,
Jun 24, 2019
Great so far!
By Shelley,
Jun 23, 2019
So so easy, and great policy.
By Philip,
Jun 22, 2019
All information is readily available and very easy to update or choose additional cover if needed.
By Glen,
Jun 21, 2019
No policy cluster discount available
By christine,
Jun 20, 2019
By Jacqui,
Jun 20, 2019
By Grant,
Jun 20, 2019
By Grant,
Jun 19, 2019
By Grant,
Jun 19, 2019
EASY AND EFFICENT PROCESS TO RENEW
By Natalie,
Jun 19, 2019
By Natalie,
Jun 19, 2019
By Natalie,
Jun 19, 2019
By Richard,
Jun 19, 2019
By Katrina,
Jun 15, 2019
Value
By Jordan,
Jun 14, 2019
By kathy lee,
Jun 14, 2019
Ease of use
By Duncan,
Jun 14, 2019
By Talia,
Jun 13, 2019
Easy online process, price was lower than current insurer.
By Tracey Leigh,
Jun 13, 2019
Easy and great pricing for the cover
By Duane,
Jun 13, 2019
By David,
Jun 13, 2019
By Jill,
Jun 13, 2019
Very easy to work through online and the pricing is good.
By Alan,
Jun 12, 2019
Value for money and such and easy prices doing it online
By Ross James,
Jun 12, 2019
Online & easy
By Izaak,
Jun 11, 2019
By Brian & Glenda,
Jun 10, 2019
Fabulous service
By Barb,
Jun 8, 2019
By Amber,
Jun 7, 2019
By Kelly,
Jun 6, 2019
Easy to use, no hassle claims
By Tracey,
Jun 5, 2019
Great service - quick and easy over the internet - tailored for investors. Great support at helpdesk with any queries.
By Graham,
Jun 5, 2019
Easy to operate systems, good communication with claims.
By John,
Jun 5, 2019
Very easy to insure and pleasant staff.
By John,
Jun 4, 2019
Like the service, and also liked the 6 month inspection which you now changed to three months unfortunately.
By Stephen,
Jun 2, 2019
Very easy to do business with
By Genjun,
Jun 1, 2019
By Eshal,
May 31, 2019
By Chris & Ange,
May 30, 2019
By John,
May 30, 2019
It has worked well for me and the website works well too.
By Janet,
May 30, 2019
Because you are awesome
By Jennifer,
May 29, 2019
By Armin,
May 29, 2019
Because it's easy to set up insurance and we know Rene :)
By Wayne,
May 29, 2019
So easy to renew or alter insurance details.
By Lili,
May 28, 2019
Very simple and intuitive website.
By Amanda,
May 27, 2019
By Chris,
May 27, 2019
Painless
By Jasmina & Daniel,
May 27, 2019
This process has been very simple and the team has been very prompt and helpful. Great start!
By Julie,
May 26, 2019
Makes insurance easy to renew, good service team.
By bruce,
May 26, 2019
Very easy to renew our insurance on our rental property’s
By Caraline,
May 26, 2019
Easy peasy
By Ian,
May 25, 2019
By Velda,
May 25, 2019
Hassle free insurance and very good communication
By Phillip,
May 23, 2019
Its quick easy, and best of all cheaper than most of your competitors
By Barry,
May 23, 2019
Straight forward, easy to read, connected to BookaBach/HomeAway.
By Brenda,
May 23, 2019
So easy and no waiting on hold on the phone for hours!
By Aisha,
May 22, 2019
It's easy, and the language used to explain things is clear and understandable.
By Barry,
May 22, 2019
Great policies, good value & great service.
By Tanya,
May 21, 2019
You were the only ones doing this type of insurance.
By Daniel,
May 20, 2019
By Geoff,
May 20, 2019
By Mark,
May 20, 2019
By Michelle,
May 19, 2019
By Rachel,
May 18, 2019
By Rachel,
May 17, 2019
Easy to deal with, easy website
By Suren,
May 16, 2019
Ease of renewing and cover types offered.
By Tina,
May 16, 2019
Easy to do, and prompt,clear response to my online question.
By Vettivel,
May 15, 2019
By Geoff & Tina,
May 15, 2019
By suzi,
May 14, 2019
By Stephen,
May 14, 2019
Easy, straight forward process and good value
By John & Diana,
May 14, 2019
Excellent service so far. Thank you.
By Arteshar,
May 13, 2019
Great service, great helpful staff, easy to use site.
By Kenneth,
May 13, 2019
By Robyn,
May 13, 2019
By Linda,
May 13, 2019
Efficient and easy to use.
By Heather and Michael,
May 11, 2019
Fast and efficent..Thanku:)
By Val,
May 11, 2019
By Lisa,
May 10, 2019
Value for cover and easy user friendly website!
By Thomas,
May 9, 2019
Quick Easy and reasonable pricing
By Carl,
May 8, 2019
Nice easy sign up. Good price. Dashboard is fantastic.
By Karen,
May 8, 2019
Its so simple especially when renewing and its an insurance for holiday homes
By Elaine,
May 7, 2019
Efficient easy to use website. Very clear what I am paying for.
By Anthony,
May 6, 2019
Initio have given me excellent service and I have referred a few people.
By Jacobus A,
May 6, 2019
Excellent quick and thorough service, easy-to-use and comprehensive website. Great.
By Lisa,
May 6, 2019
By Aaren,
May 6, 2019
By Gregory,
May 5, 2019
Good experience dealing with you.
By Jo,
May 4, 2019
By Lynnette,
May 4, 2019
Very easy to use. Covered my property which other insurers wouldn't cover it because it is 5 units. However wanted to do monthly payments using AP but only Visa option so did annual.
By Jane,
May 3, 2019
Because the home insurance policy is available to cover a home or holiday home that is also sometimes rented out to casual guests. Some other insurance companies seem to find this a difficult risk to estimate so do not have a policy that's suitable.
By Megan,
May 3, 2019
Great service and clear instructions
By Alastair,
May 1, 2019
Very easy to do online and if I had a question you answered the phone when I called
By Anna,
May 1, 2019
Good service, good price, good cover.
By Mark,
Apr 30, 2019
Competitive rates, comprehensive cover and easy to arrange online.
By Rachael and Geoff,
Apr 28, 2019
Easy to renew online :-)
By Pam,
Apr 27, 2019
As always have stated the ease of taking out a policy. But sadly now I am having to add that I have had to claim on a rental property and after an initial hickup and being very stressed out, have found that they are handling this situation with compassion and understanding and it is certainly making the horrific process of damage and loss so much more bearable with their help and support - although we are a long way off completing the clean up and repair (which is quite extensive) am so so so happy that I chose Initio and am no longer with my old insurance company! Thank you Initio!
By Coral,
Apr 27, 2019
Love the dashboard and easy way to renew policies
By Helen,
Apr 25, 2019
Really user friendly system
By Aaren,
Apr 24, 2019
Quick and easy
By Aaren,
Apr 24, 2019
Quick and easy
By Aaren,
Apr 23, 2019
Easy!
By Janet,
Apr 22, 2019
Excellent, fast, easy
By Vettivel,
Apr 21, 2019
By Anthony,
Apr 18, 2019
The right policy at the right price plus you have been excellent when it comes to making claims
By Dara,
Apr 17, 2019
Very quick and very easy - love the online access - thanks very much
By Wayne,
Apr 16, 2019
Nice and simple to deal with, No running barefooted over hot coals to be approved with Initio! Wayne
By Stephen,
Apr 16, 2019
Nice quick and easy process and was able to answer last minute questions from the very helpful Suze on the Chat function. Thanks.
By Glenn,
Apr 15, 2019
Pretty damn easy to sign up and a great deal for a property investor. Only challenge is remembering any claims you've ever made in the last 5 years! You never have that info on hand! Otherwise, great work.
By Philip,
Apr 15, 2019
Value for money.
By Dian,
Apr 15, 2019
Easy and great to deal with
By Duane,
Apr 13, 2019
By Michelle,
Apr 12, 2019
By Ian,
Apr 12, 2019
A comprehensive cover that fills in a gap in the market that represents holiday houses
By Esther,
Apr 12, 2019
User friendly site, reasonable pricing, caters to holiday rentals.
By Simon,
Apr 11, 2019
great easy process.
By Simon,
Apr 11, 2019
Great so easy to insure a property. Very transparent process.
By Babar,
Apr 11, 2019
Friendly staff, reasonable quotes, easy to get quotes online. Any future possibilities of doing car insurances just like home insurance, if possible.
By Jonathan,
Apr 10, 2019
Price, good for airbnb
By kerry,
Apr 5, 2019
i am happy with the service, the monthly payments are a little over the top compared to annually, more so than other insurance companys
By Richard,
Apr 4, 2019
So simple, so convenient and saves me time & money - thnks
By Grant,
Apr 3, 2019
Blow by blow the best value you’ll get.
By Suzanne Anette,
Apr 3, 2019
So far I have no reason to complain about anything.
By Wendy,
Apr 2, 2019
Website easy to use. Recommended by PIA.
By John,
Apr 2, 2019
By Nick,
Mar 31, 2019
Simple, easy, transparent insurance with great rates
By Dennis and Barbara,
Mar 31, 2019
Easy to set up or renew, love it being done online.
By Elenor,
Mar 29, 2019
By Paul,
Mar 27, 2019
Provides cover for family holiday home and rental from time to time
By Gavin,
Mar 27, 2019
Good service at competitive prices. Policy for rental properties includes malicious tenant damage and gives good cover for residential property investments.
By Josh,
Mar 26, 2019
When it comes to making a claim, Initio have amazing customer service. They were extremely helpful every step of the way.
By Billie Sue,
Mar 26, 2019
Super easy to deal with even when I had to put in a meth claim. Highly recommend for other landlords.
By Catherine,
Mar 26, 2019
Good website layout, well written documents, good price.
By Robert,
Mar 25, 2019
Price
By Stephen,
Mar 23, 2019
Long time client of Initio and the insurance is convenient. Yet to see how it is when making a claim?
By Wendy,
Mar 21, 2019
Nice and easy to do, and helpful staff on chat line. Thank you
By Loralei,
Mar 21, 2019
Easy payment options
By Rebecca,
Mar 21, 2019
Easy to use and friendly service
By Michael,
Mar 21, 2019
By Armin,
Mar 21, 2019
Because it's easy being on-line and after meeting with Rene feel comfortable that the policy covers us adequately.
By Debra,
Mar 20, 2019
Intuitive online process, always been good when I've had claims or queries, very efficient and accessible.
By Andrew,
Mar 20, 2019
By Tania,
Mar 20, 2019
Great customer service, thank you.
By Vanessa,
Mar 19, 2019
Easy service and credit card payment options
By Lyndal,
Mar 15, 2019
easy
By Craig,
Mar 14, 2019
Good pricing, simple site to use, quick and easy.
By Alexander,
Mar 13, 2019
By Alexander,
Mar 13, 2019
By Alexander,
Mar 12, 2019
By Joanne,
Mar 11, 2019
Very easy website to use. Recommended by others. Good price.
By Jeffrey,
Mar 10, 2019
Great service, efficient, good cover.
By Louisa,
Mar 10, 2019
Very easy to do online, no need to call anyone, quick and fast.
By Patricia,
Mar 8, 2019
Very seamless and meets our requirements.
By Fionna,
Mar 7, 2019
Easy
By Lorna,
Mar 7, 2019
Easy to purchase and we have had a claim that was taken care of very promptly.
By Diane,
Mar 7, 2019
Its so easy and the premiums are great value. Ive insured two homes with Initio now and Ive not had any problems to date.
By Murray,
Mar 6, 2019
Quick and cheap
By Robyn,
Mar 6, 2019
Easy process and lovely experience from the staff on emails and over the phone.
By Joanne and Jason,
Mar 6, 2019
Easy, but would like to deal with a person when insuring such an important item.
By Trudy,
Mar 5, 2019
Easy to use. Inexpensive.
By Bessie,
Mar 5, 2019
Everything seems to work efficiently and the website is easy to use.
By Murray,
Mar 4, 2019
Faultless to date
By Liam,
Mar 4, 2019
The online process is really easy.
By Kevin,
Mar 3, 2019
By John & Diana,
Mar 3, 2019
Great service and price. Thanks.
By Janet,
Mar 1, 2019
Easy to navigate website, friendly informative staff with quick responses. Suze Ferry is excellent to deal with.
By Nina,
Feb 28, 2019
Great service! It's simple, very transparent and great customer service with claims.
By David,
Feb 28, 2019
By Vaughn,
Feb 28, 2019
Great online platform, very convenient and easy to use.
By Richard,
Feb 26, 2019
By Susan,
Feb 25, 2019
Easy no hassle
By Pam,
Feb 24, 2019
Fabulous - Brilliant easy to use website that is clear and very easy to navigate! Keep up the great work - just wish I could insure my vehicles with you too!!!!!
By bruce,
Feb 24, 2019
Ease of service
By Pam,
Feb 24, 2019
Fabulous! best annual fee's and such an easy site to use!
By Quinton & Wendy,
Feb 21, 2019
Good bastards
By Lara,
Feb 19, 2019
By YAN,
Feb 19, 2019
By Philip and Rosemarie,
Feb 18, 2019
Easy to deal with and competitive prices
By Alan,
Feb 17, 2019
Quick and easy, seems a fair price.
By Joanne,
Feb 17, 2019
Easy system to use, type of cover suits our application.
By Jocelyn,
Feb 16, 2019
Your policy is tailored to my needs. Renewal is very easy.
By Heidi,
Feb 14, 2019
Great, fast, professional service and good prices.
By Anson Antony,
Feb 14, 2019
By Vivek,
Feb 13, 2019
By Pankaj,
Feb 11, 2019
Cool
By David,
Feb 9, 2019
Easy, fair price, no mucking around.
By Dale,
Feb 8, 2019
By Simon,
Feb 7, 2019
Great price and good service.
By Brian,
Feb 7, 2019
Easy to do
By Murray,
Feb 7, 2019
Easy, quick, simple
By Malcolm,
Feb 6, 2019
By Bob,
Feb 6, 2019
By Joanne,
Feb 4, 2019
It's just easy!
By Graham & Lynne,
Feb 3, 2019
Have been recommending to others for a number of years. Have had great service.
By Gregory,
Feb 2, 2019
Because your policy is suited to our needs ie holiday home that is rented out. Thankyou.
By Kevin,
Feb 2, 2019
By rachel,
Jan 30, 2019
great service
By Thomas,
Jan 29, 2019
Easy as
By Roger,
Jan 28, 2019
Easy
By Christa,
Jan 28, 2019
This is without a doubt the easiest and most user friendly insurance on the market - and the best priced. Thanks!
By Pam,
Jan 28, 2019
Brilliant!! Saved me lots - now have 5 policies with them - so simple and straight forward
By Chris,
Jan 27, 2019
Nothing you can do about it I guess, but we are still pretty annoyed at what took place with our first and only claim a couple of years or so ago when we had a tenant deliberate damage claim, and the insurer tried to avoid the claim by telling us each individual hole was a separate event attracting the excess in each and every case. This to us was an act of absolute bad faith, and effectively rendered the tenant damage cover completely unclaimable. We may have battled our way to having the excess applied per room instead, and very begrudgingly worn that, but as honest and careful landlords that experience leaves a bitter taste in our mouths to this day.
By Gib,
Jan 24, 2019
Easy to review, update, renew, all good.
By Srikrishna,
Jan 24, 2019
Easy and hassle free insurance quote through to buying. Highly recommended
By Janet,
Jan 23, 2019
Quick, easy, reliable
By Tania,
Jan 22, 2019
So easy and much cheaper than another quote I had.
By Stephen,
Jan 20, 2019
It is a simple process and I have been with Initio for at least 5 years possible more?
By Nicholas,
Jan 20, 2019
Easy
By Roger,
Jan 17, 2019
Everything about applying was very straightforward
By Fwu,
Jan 17, 2019
Competitive premium, easy online process!
By Giles,
Jan 16, 2019
Super easy renewal process, competitive premiums
By Mark,
Jan 16, 2019
Competitive premium
By Quinton,
Jan 16, 2019
To be honest this claim was ridiculously easy and fast, this is without a doubt the benchmark now for all insurance companies. Brilliant !!
By Ian,
Jan 15, 2019
Competitive, easy to do.
By Mark,
Jan 14, 2019
Having assembled all the documentation prior to lodging the claim, such as the police report number, photos and a quote to fix - the claim was accepted and paid out all on the same day. This is efficient beyond words.
By Sandra,
Jan 12, 2019
It's so simple.
By Caroline,
Jan 10, 2019
By Nancy,
Jan 10, 2019
Site was easy to get around. I have already recommended for another house.
By Emily,
Jan 9, 2019
easy to deal with via phone and online
By Bronwyn,
Jan 7, 2019
Provides specific insurance cover for rented or less occupied houses (e.g. the Bach)
By Kathryn,
Jan 6, 2019
By Elizabeth,
Jan 5, 2019
Easy to do, staff responsive to any queries.
By Daniel,
Jan 4, 2019
By Karl and Florah,
Jan 4, 2019
Paid our insurance online. Very efficient, easy to use and great value for money.
By Gib,
Jan 3, 2019
Ease of Use, promptness of information, never had any issues with Initio. Love it!
By Clare,
Jan 3, 2019
By Clayton & Lorraine,
Jan 1, 2019
Good value for money, easy to use online.. clear and concise. I have had good customer support dealings and good claims handling (even though things did not go my way - process appeared to be fair and transparent)
By Barbara and Terence,
Dec 30, 2018
You are easy to contact and discuss any problems we might have. You always email us to let us know when premiums are due- thanks for that.
By john,
Dec 29, 2018
By Philip,
Dec 29, 2018
By Wolfgang,
Dec 28, 2018
Claims service was caring and professional. Can't ask for more.
By Deion,
Dec 27, 2018
very easy to do and great holiday home cover package
By Judith,
Dec 24, 2018
Service from staff is always efficient. Website is easy to use.
By Henry,
Dec 20, 2018
Good value for bach owners
By Joanne,
Dec 20, 2018
So easy!!
By Beryl,
Dec 19, 2018
Just insured our new build through your website (via NZPIF) and what a breeze! Thanks. Awesome service.
By Christopher,
Dec 19, 2018
Love the online site, ease of doing business, and very good pricing and coverage options.
By Jeffrey,
Dec 18, 2018
By Janine,
Dec 16, 2018
Price and ease of arranging cover
By Reg,
Dec 15, 2018
easy to renew and very competitive price wise
By Luke,
Dec 15, 2018
Quick and easy signup process, rates very competitive ... I hope I never have to claim but if I do I hope the service will be superb :)
By bruce,
Dec 14, 2018
Easy to use, competitive
By Adrian,
Dec 13, 2018
Easy to renew, but premiums are too high.
By Aaron,
Dec 12, 2018
By Brendan,
Dec 12, 2018
Cheap, good
By Alma,
Dec 12, 2018
Provides the cover that I want. Very easy to deal with. Prompt replies to emails.
By Rupert,
Dec 12, 2018
Easy to renew, but not the most competitive in terms of price, will probably switch next year unless you reduce prices.
By Wendy,
Dec 12, 2018
Quick and simple and designed for landlords.
By Vicky,
Dec 12, 2018
Great price and service
By Alan & Andie,
Dec 9, 2018
Speedy, efficient and aimed at landlords. Sweet and simple.
By Steve/Trish,
Dec 9, 2018
Always found easy to deal with and we have past and currently several policies with you.
By Stephen,
Dec 8, 2018
Great value and very easy to organise.
By John,
Dec 7, 2018
Fantastic service from Angela Baker, made leaving our old insurance company of 13 years a no brainer!
By Darwin,
Dec 4, 2018
This is my 2nd time using Initio in 2 months to insure a new property and its so fast and easy.
By Graham,
Dec 3, 2018
very simple to manage and competitive cost
By Wayne,
Dec 2, 2018
Quick and simple with Property Investors discount
By Stuart,
Dec 2, 2018
By Daryl,
Dec 2, 2018
By Stephen,
Dec 1, 2018
By Chris & Ange,
Dec 1, 2018
By Lesley,
Nov 30, 2018
Easy to organise on-line. Half the price of previous insurer who took 2 months (and numerous phone calls & emails) to provide a quote because they didn't know what Airbnb was!
By Peter,
Nov 29, 2018
Dealt with a recent claim quickly and efficiently. Plus it was fair.
By Kelly,
Nov 28, 2018
Super-easy to take out the policy online!
By Cathy,
Nov 27, 2018
I own a couple of rental properties and it is so easy to renew these policies on line and the information required is simple and straight to the point! I can print everything off I need to keep at the time in terms of invoices and receipts. This reduces mail that has the potential to get lost. The whole process suits my busy life. It literally takes less than 3 minutes and I am set for another year. I love it!
By Shiree,
Nov 25, 2018
By Sandy,
Nov 24, 2018
Easy and offers the type of insurance products that match our rental property needs.
By Coral,
Nov 20, 2018
Easy to do online, great value as well and beneficial having a dashboard too.
By Graham,
Nov 20, 2018
Simple online process to insure or re-insure
By Kevin,
Nov 20, 2018
By Stephen,
Nov 19, 2018
So far so good. Very easy process and great pricing.
By Michael,
Nov 18, 2018
By Steve,
Nov 18, 2018
By Patricia,
Nov 18, 2018
Easy to do online
By Sabine,
Nov 18, 2018
It is great value for money and has all the calculators to find out the right replacement value in place. The format is easy to follow. It does not take a lot of time to set up the insurance.
By Lena,
Nov 17, 2018
By Roger,
Nov 16, 2018
Fast, easy cost efficient online insurance with simple to understand cover that provides a benchmark year after year for the minimum standard of policy coverage and service delivery all property investors should be able to expect from their insurer. Excellent product, service & concept. We recommend all our clients consider initio.
By Lynda,
Nov 15, 2018
You have recently paid a claim for me - easily and without any hassle
By Glenn,
Nov 15, 2018
this is insurance made easy
By Gail,
Nov 13, 2018
Easy to follow the instructions to re-new the policy and I recently had a claim due to power fluctuations. There were no issues or delays on your part and the money was in my bank within one week after the claim was made.
By Michelle,
Nov 13, 2018
By Simon,
Nov 12, 2018
Cheap kiwi made insurance for kiwis by kiwis for rental properties
By Andrew,
Nov 10, 2018
By Michael,
Nov 9, 2018
Easy on-line management of insurance cover and claims. Have had two claims over a number of years and been very happy with how these were handled.
By Mervyn,
Nov 7, 2018
Easy to complete and reasonable price
By Garth,
Nov 6, 2018
I like online site, the dashboard, and the ability to play with the cover to see how it affects the premium. also no need to spend 20 minutes on the phone every time. as I have over 40 policies, i need to have a fast contact point..
By Loretta,
Nov 6, 2018
easy to sign up and use (havent made a claim though)
By Toni,
Nov 6, 2018
Prompt & friendly service received recently, thank you.
By Abraham,
Nov 6, 2018
Easy to deal with. Easy to renew. Great service.
By Jiri,
Nov 6, 2018
EASY DONE - awesome to renew, hopefully claim will be also easy if I ever need it ;)
By Leigh,
Nov 4, 2018
Easy to renew. Suited to our holiday house with free contents.
By Michael,
Nov 2, 2018
By Ross James,
Nov 2, 2018
By Geoffrey,
Nov 1, 2018
By Bronwyn,
Nov 1, 2018
By Andrew,
Oct 30, 2018
By yue,
Oct 29, 2018
good
By Anthony,
Oct 28, 2018
Competitive Premiums.
By Darren,
Oct 27, 2018
By Rowan,
Oct 27, 2018
Good value and easy to set up.
By Paul,
Oct 25, 2018
By Paula,
Oct 24, 2018
Pure luck finding Initio on a website where someone had commented and said they were with you. I knew there had to be something in between Landlords insurance and Commercial, as I was getting quotes of $2500-$3000 which were excessive for an airbnb property. The on-line chat was helpful and gave me the answers I wanted. However the fact everything is on-line makes me a little nervous as there are always loopholes with insurance and I was on the wrong policy with my last supplier so just hope we have got this right.
By Christopher,
Oct 24, 2018
Haven't made claim so could be wrong but so far excellent service after 2 years
By Rob,
Oct 24, 2018
Super quick and user friendly site, and initio include the things that really should be insured.
By Jennifer,
Oct 23, 2018
It was so simple, I have been waiting for AMI to give me an answer as to whether they would insure my property for days even though I've been with them for 11 years! You specialise in holiday rentals and are aware of the risks involved. thanks!
By Glen & Melanie,
Oct 21, 2018
Ease of working through the process.
By Cameron,
Oct 20, 2018
bookabach specific. perfect for us. would like to be able to spread it out quarterly though
By Sue,
Oct 19, 2018
We were dreading lodging a claim after our property suffered storm damage. Most of what you hear about is insurance company's finding ways to avoid ever paying out with some tiny fine print so we put it in, expecting the worst. However our experience with Initio was anything but. They were very quick and efficient with responding, fair and very helpful with us settling the claim. And so patient while we worked with tradesmen to try and repair everything - it took them many months and we never felt pressured by Initio. I wish all insurance company's were this easy to deal with!
By Geoffrey,
Oct 19, 2018
Excellent all round service.
By Robyn,
Oct 18, 2018
Ease of renewal and everything clearly explained.
By Wayne,
Oct 16, 2018
Sometimes I want to talk to a person to clarify things. This is especially important with insurance. Insurance companies have a reputation of avoiding claims despite the best efforts of the insured to provide that they think is the right information.
By Wayne,
Oct 16, 2018
I would like to talk to some rather than 'chat' via 'leave a message'. Insurance companies have a reputation of avoiding claims despite the best efforts of the insured to provided the 'necessary' information.
By Barry,
Oct 16, 2018
I am a huge fan of Initio because your policies are great, your service is impeccable and the renewal process or adding a new policy is so simple. I recommend you on a regular basis without hesitation.
By Roslynne,
Oct 16, 2018
Competative premiums and ease of use online.
By Ani,
Oct 15, 2018
Fast & easy
By Claire,
Oct 14, 2018
The two claims i have had with Initio have been dealt with efficiently and professionally and a great outcome under a stressful situation.
By Chris,
Oct 14, 2018
In just 6 years our premiums have almost doubled. I know it's not your fault, but that doesn't stop it from being wrong. I am especially surprised when it comes to holiday houses that there is no benefit for having an alarm system in the house, which I would have thought highly desirable from an insurer's point of view ?
By Peter,
Oct 10, 2018
By Hayley-Jane,
Oct 8, 2018
Easy. Very competitive premiums for better cover.
By Trudy,
Oct 8, 2018
Price competitive. Easy website. Good communication. More peeple should know about initio.
By Natalie,
Oct 7, 2018
Highly competitive premiums
By Lionel & Robyn,
Oct 5, 2018
Very easy to update details and renew policy
By Farideh,
Oct 3, 2018
Ease of completing policy cover online, price to insure
By Anthony,
Oct 2, 2018
Competitive Premiums and convenient online system.
By Joanne,
Oct 1, 2018
So far ... so good.
By Stephen,
Sep 28, 2018
Compared to other providers, policy was clear and straightforward. There were no tricks or loops in the wording.
By Heather,
Sep 27, 2018
Easy to understand. No frustrating salespeople.
By Mark,
Sep 27, 2018
Economical, easy to check details online, easy people to deal with
By Sharon,
Sep 25, 2018
Haven't done a claim yet so don't know the process
By Graham,
Sep 23, 2018
quick and simple - cost seems very competitive still - good for multiple properties as can monitor on dashboard
By Catherine,
Sep 23, 2018
By Kevin and Julie,
Sep 23, 2018
Easy so far.
By Lindsay,
Sep 19, 2018
You're just Better !
By Joanne,
Sep 19, 2018
So far ... so good!
By Theo,
Sep 19, 2018
Because it's easy to renew and, good if you have a holiday home.
By Shirley,
Sep 19, 2018
Easy, also Initio dealt with our Kaikoura earthquake claims in a professional manner, and there were no hassles.
By Steve,
Sep 18, 2018
Great product, excellent price and extremely simple process
By Lena,
Sep 18, 2018
By Penelope,
Sep 18, 2018
easy to use, friendly helpful staff
By Phil,
Sep 18, 2018
By Dennis and Barbara,
Sep 17, 2018
By Paramjit,
Sep 17, 2018
By Shaun,
Sep 16, 2018
By Alex,
Sep 14, 2018
Extremely easy to arrange, intuitive website, clear terms and conditions
By Sheree,
Sep 13, 2018
Good prices! and the website if very user friendly, thanks Initio!
By JASON,
Sep 13, 2018
I have found it very easy to deal with initio
By Jared,
Sep 13, 2018
By Scott,
Sep 12, 2018
Ease of engagement. Website is very intuitive and easy to navigate
By Tracy,
Sep 11, 2018
It is easy to use and claims are settled in a timely fashion
By Stephanie,
Sep 11, 2018
It seems really expensive - especially when no claims have been made in the years we've been with them. Although I haven't bothered to enquire elsewhere!
By Belinda,
Sep 10, 2018
Very easy to renew policy, like the Website as well
By Philip,
Sep 10, 2018
Very easy
By Michael,
Sep 7, 2018
By Anthony,
Sep 7, 2018
Seems easy and efficient. Never had to make a claim and hope that to continue
By Sam,
Sep 6, 2018
It is cheap. Easy to deal with. Covers both rental and private properties as well as contents cover. Includes cover for meth.
By Glenn,
Sep 5, 2018
Very easy process.
By Mary,
Sep 3, 2018
Very easy simple process and a good price. I haven't had to make a claim yet so have to hold off a star until that happens - hopefully never! Thanks
By Brett,
Sep 3, 2018
Easy to use and renew, excellent policy pricing.
By Paramjit,
Sep 2, 2018
By Ray,
Aug 31, 2018
Overall excellent claim service, thank you
By Josh,
Aug 30, 2018
By Rica,
Aug 30, 2018
Easy to use website/dashboard (mostly) and good premiums for level of cover
By Colleen,
Aug 29, 2018
Options, easy claims, suits my exact needs.
By Duane,
Aug 28, 2018
By Simon,
Aug 28, 2018
so cheap and easy to insure house and especially for a rental property. thanks
By Deborah,
Aug 28, 2018
Price plus excellent customer service.
By Wolfgang,
Aug 27, 2018
Convenience, price, communication.
By Barbara,
Aug 27, 2018
Good pricing, easy to use website. Main downside for landlords is not being able to insure properties in the Wellington area.
By Elizabeth,
Aug 27, 2018
Easy to put in place, good value as premium slightly less than comparable product.
By Lindsay,
Aug 23, 2018
Awesomely easy and quick to renew insurance. Great underwriter and high rating. Thanks guys. Lindsay.
By Jeremy,
Aug 22, 2018
Cost effective and convenient
By Cheny,
Aug 21, 2018
By Shelley,
Aug 20, 2018
Love the ease of the online applications!
By Bruce,
Aug 19, 2018
Easy web site, renewal fine good support information
By Dominic,
Aug 16, 2018
Saved me money, and was relatively easy
By Shane,
Aug 16, 2018
Super fast claim service and great interaction with claim staff both over the phone and via email.
By Roger,
Aug 16, 2018
By Sandy,
Aug 16, 2018
Offered an appropriate product for our needs which also incorporated some choices that could be used to adjust cost. Easy application and renewal process.
By Casey,
Aug 16, 2018
By frank & deborah,
Aug 15, 2018
Easy use
By Dan,
Aug 14, 2018
It's easy. Good photo Rene. :)
By Richard,
Aug 13, 2018
Because of suze
By thomas,
Aug 12, 2018
Easy to do and price competitive
By Robert,
Aug 12, 2018
Easy on line renewal
By Lee,
Aug 8, 2018
Easy to use online service, great prices and have already recommended to others.
By richard and christine,
Aug 8, 2018
By John,
Aug 7, 2018
By Brian & Glenda,
Aug 7, 2018
Recently had a claim with Initio and they were fantastic. Great communication and they paid out in one day.
By Andrew,
Aug 7, 2018
Fast and easy. A great cover at a good price.
By Ranjeeta,
Aug 7, 2018
By Davina,
Aug 7, 2018
Excellent call center service. great product at a great price.
By David,
Aug 6, 2018
By Heather,
Aug 6, 2018
Meets our needs perfectly providing insurance for our Bach that we also rent out as a short term rental. Easy communication and staff very helpful.
By Oliver,
Aug 6, 2018
Your UX (User Experience) online is easy and really clear. I was sketchy on the Account to Account thing though, not usual for 3rd party sites to ask for your bank username and password. I had to check with them it was legit.
By Brendon,
Aug 5, 2018
By Philip and Rosemarie,
Aug 5, 2018
We have just placed our fourth rental property policy with Initio and continue to be very happy with the cover, service, and good value.
By Andrea Rose,
Aug 3, 2018
By Hayden,
Aug 3, 2018
Easy
By Cullum,
Aug 2, 2018
Quick and easy to get insured. Very helpful and friendly support staff
By Glenda,
Aug 2, 2018
I lodged the claim online late at night and was advised by 10am the next morning that the money was in my account. This was way beyond my expectations and allowed me to buy a new phone immediately. I have since told a number of people about my experience with Initio. I was very happy with the prompt service. I found out about Initio because it is recommended at Property Investors Palmerston North. It gives me great cover for a reasonable price. Thank you.
By phil,
Aug 1, 2018
By Daniel,
Jul 31, 2018
best cover/value for money
By Roger,
Jul 31, 2018
After 4 or 5 years as a client Initio is still the simplest insurer to deal with and has overall the best package to suit our needs.
By Hamish,
Jul 31, 2018
Good sensible online service. Withholding one star as haven't yet had to make a claim so can't comment on this.
By Jeffrey,
Jul 31, 2018
By Leslie Brian,
Jul 30, 2018
By Heather,
Jul 30, 2018
Price and value for money
By Jenny,
Jul 27, 2018
Good insurer
By Stephen,
Jul 27, 2018
quick and easy... thanks
By derek,
Jul 26, 2018
quick, easy and reliable
By Abraham,
Jul 26, 2018
Great Price and service
By Karen,
Jul 26, 2018
Easy to use, quick response thanks
By Lynn,
Jul 26, 2018
Easy process and good cover specific to short term rental holiday homes.
By Ian,
Jul 26, 2018
convenient and competitive
By Keith,
Jul 26, 2018
I've always had good service from you and most importantly at a reasonable price
By Richard,
Jul 25, 2018
By David,
Jul 25, 2018
I have always found Initio easy to use and were confident to recommend to others based on pricing when compared to other providers. I've just renewed a policy for this year and the premium (excl levies) has increased 36% on last year.$290 to $395.35 It seems excessive without an explanation.
By Aneta,
Jul 23, 2018
Friendly NZ staff! Don't need to deal with offshore call center people I dreaded calling for any policy help or changes as each call would last about 30-45 mins and then I'd have to call back as mistakes were ALWAYS made by the call center person, better pricing than State, Easy online quoting system, Endorsed by GRA.
By Janet,
Jul 22, 2018
Excellent, quick service. Thanks
By Martin,
Jul 22, 2018
By Cathi,
Jul 22, 2018
Simple renewal process. Also claim process very straightforward, we were very well looked after by Initio when we had a flood in 2016, only 2 months after taking out this policy with them. Happy to continue with our custom.
By Lorna,
Jul 19, 2018
By Robyn,
Jul 19, 2018
convenience and friendly way of communicating.
By Shelley,
Jul 19, 2018
Have NEVER been able to buy insurance like this before. Super easy. Only thing is that there is nowhere to tell you that the 2 houses on this property were built in different decades. 1969 and 1990.
By Penelope,
Jul 18, 2018
Easy to set up. Cheaper than other options- but it has increased substantially in the last two years!
By Jonathan,
Jul 18, 2018
By Joan,
Jul 18, 2018
By Karen,
Jul 16, 2018
Cheaper. Have sent the info on to my 2 sons who own houses!
By Bill,
Jul 16, 2018
By Paul,
Jul 16, 2018
Easy, you insure our bach with no issues. However, must say it has gone up quite a bit this year hopefully not next year as will then shop around again. Many thanks
By Kushil,
Jul 15, 2018
It was breeze to renew the policy
By Jeremy,
Jul 15, 2018
Best value for money, compared to my previous provider. Also really easy and clear when signing up!
By Dmitri,
Jul 13, 2018
happy returning customer
By Graeme and Heather,
Jul 12, 2018
Ease of applying, more cover and slightly cheaper premium
By Joanne,
Jul 12, 2018
Great price and easy to use website
By Tonij,
Jul 12, 2018
It easy to get a quote and apply. And cheaper than other broker. Thanks.
By Dmitri,
Jul 9, 2018
HAPPY RETURNING CUSTOMER Thank you for great service and ease of doing business with you, not to mention unbeatable quotes. Keep up great work - this makes my business flow much easier.
By Beverley,
Jul 8, 2018
easy to use
By Vicky,
Jul 8, 2018
Eaay and cost effective
By Gareth,
Jul 8, 2018
By David,
Jul 7, 2018
By Kathleen,
Jul 3, 2018
Very affordable insurance.
By Adrian,
Jul 3, 2018
Easy to deal with, modern technology, competitive rates, excellent customer service and claims process.
By Katrina,
Jul 3, 2018
By Felix,
Jul 2, 2018
Good expriences with service, pricing, easy navigation on dashboard and claim processing is straight forward.
By Michael Lawrence,
Jul 1, 2018
Competitive and simple to renew
By Daniel,
Jun 29, 2018
excellent cover, best price
By John,
Jun 29, 2018
Great service from Suze Ferry
By Ann,
Jun 29, 2018
EASY! Because I had a valuation for the reinstatement estimate. YAY! And Suzanne answered all my questions and I needed to save money.
By Katrina,
Jun 29, 2018
Ease of use and cost
By Kirsty,
Jun 29, 2018
convenience
By Kim,
Jun 27, 2018
Price increases over 20% in 2 years on a new property.
By John,
Jun 27, 2018
Easy to get a quote and also easy to pay.
By Karen,
Jun 25, 2018
Excellent service and great products
By Karen,
Jun 25, 2018
helpful phone staff straightforward online system being able to get cover for home I also holiday let
By Mark,
Jun 24, 2018
All my dealings with Initio have been efficient, easy and friendly. The one small claim we have made was handled simply without any problem.
By Christine,
Jun 24, 2018
By Larissa,
Jun 24, 2018
By Irene,
Jun 24, 2018
I have had good communication when I phoned and it has been an easy process
By William,
Jun 23, 2018
By Aleysha,
Jun 21, 2018
Appears to be good coverage, good to deal with when a claim arises and easy to renew policy payments. Also appear to be competitive as compared to other insurance providers
By Bronwyn,
Jun 19, 2018
By Ian,
Jun 19, 2018
Ability to offer cover tailormade for my situation - rural holidayhome
By Grant,
Jun 19, 2018
Easy!
By Alan,
Jun 18, 2018
Simple process, excellent pricing. No hassles.
By Duncan,
Jun 15, 2018
By Astaria,
Jun 15, 2018
Good prices, robust product offering, plus you guys were there for me when I needed to make an insurance claim. Was expecting misery and I was pleasantly surprised
By Robert,
Jun 13, 2018
By Glenn,
Jun 13, 2018
Lower cost, compared to other companies, and ease of purchasing insurance
By Anthony,
Jun 11, 2018
By Jennifer,
Jun 7, 2018
Efficient and easy process to insure, with clear and concise detail requirements and cover provisions. Also made in reliance on the claims process (which we hope never to have to use) being similarly efficient and straightforward, with personal Initio attention and availability as required.
By Ross,
Jun 7, 2018
easy
By William,
Jun 7, 2018
By Nicola,
Jun 6, 2018
By Velda,
Jun 5, 2018
People really nice Concept really good but website needs attention
By Anthony,
Jun 5, 2018
The cheapest and the best though not such a worry now the P is not such a problem.
By Robyn,
Jun 5, 2018
Great and easy to use
By Dmitri,
Jun 5, 2018
Happy customer
By Barry,
Jun 3, 2018
Your service is impeccable and although your rates are not as competitive as they once were, they're still acceptable at the moment. Hopefully now the P Lab scare is dwindling, Lumley will lower rates.
By Dennis and Barbara,
Jun 3, 2018
Easy and cost effective
By Tanya,
Jun 2, 2018
Because it is designed specifically for holiday homes.
By Andrew & Jo,
Jun 1, 2018
I would give 4 stars if you allowed direct debit. Insurance is about peace of mind - but if I forget to pay a premium I’m left without a policy. If direct debit isn’t enabled next time we need to renew a policy we will look at alternative insurers. Aside from this, initio is great.
By Phillip,
May 31, 2018
Quick signup and simple
By Gordon and Carol,
May 30, 2018
On line policy prices are getting too expensive and we will be checking else where to see if we continue with Initio
By Warren,
May 30, 2018
Prompt and professional claim service
By Lorna,
May 28, 2018
Our tenant has said the tradespeople were wonderful to deal with and they were amazed how promptly this claim was repaired.
By Caraline,
May 28, 2018
Covientient and much cheaper than other insurers
By Tony,
May 25, 2018
I was very pleased with the whole claim process.
By John,
May 24, 2018
Good value
By Samuel,
May 23, 2018
Cheap and easy to use.
By Colin & Carol,
May 23, 2018
By Kelvin & Kathlene,
May 23, 2018
Courteous Service and cover designed for and recommended by Book a Batch
By Lesley,
May 22, 2018
Cheaper and very Profesional
By Barry,
May 21, 2018
I am in Paris on Holiday, and this was easy....
By Aaren,
May 21, 2018
Cheap and easy
By Graeme,
May 19, 2018
Easy to do business. Competitive rates. Claim handled promptly.
By mark,
May 19, 2018
Because I have never made a claim yet and don't know how fair and efficient you are.
By Ross,
May 19, 2018
Had no luck making a claim.
By Tracy,
May 16, 2018
By Peter,
May 13, 2018
All good but no option to pay monthly
By Stephanie and Stuart,
May 12, 2018
Easy to use website.
By Penelope,
May 11, 2018
My excellent experience with the claim team at Initio has removed the anxiety associated with approaching my insurance company when making any future claim.
By Paul,
May 10, 2018
Simple, understandable, low premium
By Lisa,
May 9, 2018
because you are pretty good... but thankfully I have not had to make a claim .... then we will see ;)
By Bill,
May 8, 2018
No problems so far during our only claim
By Dian,
May 7, 2018
I was not told that a 3 month period closes for EQC claims. It would have been helpful to know this as we have just found some damage under our house that was a result fo the KaiKoura quake in Nov 2016. We never go under our house but saw this last week due to the council wanting to put in some water drains by our home. Hence we saw the damage under there.
By Kim,
May 7, 2018
By Robyn,
May 7, 2018
Easy to use and great prices
By Scott,
May 7, 2018
By Ian,
May 7, 2018
so easy to do, no sales pressure and very competitive
By Stephen,
May 4, 2018
By Gregory,
May 2, 2018
My limited dealings have been exemplary.
By Jamie,
Apr 30, 2018
I was very stressed out to find my rental property had come back with a very high reading for meth, but I found making a claim with Initio to be very easy, and after speaking with the Initio claims manager I felt very relieved and reassured. The only criticism I would have with the process would be how long the loss adjuster took to do their part, which I do understand is somewhat out of Initio's control as they are a third party. I am generally happy with my claim experience overall and will recommend Initio to other people.
By Tania,
Apr 27, 2018
Because it is so easy!!!
By Coral,
Apr 26, 2018
Easy online application and the most reasonable premium I could find.
By Paul,
Apr 25, 2018
I like that you are patient and that you were able to answer any questions that I had about the claims process. The claims process went smoothly which helped a lot when I was quite stressed over the house flood.
By Cathy,
Apr 25, 2018
Because Michael told me to - it was great though :) I just put a rental property and my own home through you guys online and you saved me over $1200 - thanks
By Cathy,
Apr 25, 2018
it was so easy to insure a multi dwelling property
By Paul and Leyette,
Apr 24, 2018
Easy renewal, reasonable premiums
By Tracy,
Apr 24, 2018
By Adrian,
Apr 23, 2018
Very easy to buy and the claiming procedure was a great experience
By Philip,
Apr 23, 2018
value and specialized to holiday homes
By Sara,
Apr 22, 2018
Very easy to set up, without waiting or any mucking around
By Liza,
Apr 21, 2018
Easy, convenient
By Loralei,
Apr 19, 2018
GOOD COVERAGE INSURANCE. EASY TO PAY ON LINE
By Russell,
Apr 18, 2018
By Wayne,
Apr 17, 2018
Simple straight forward insurance without all the drama
By Kim & Karen,
Apr 17, 2018
Well to be honest with w policy riise from $910.36 to $1319.49 not totally happy. 40% increase.
By Paramjit,
Apr 16, 2018
By Alita and Jonathan,
Apr 15, 2018
By Mary-Anne,
Apr 13, 2018
easy to use, all online. easy claims process.
By Ian,
Apr 13, 2018
By Dmitri,
Apr 12, 2018
am a happy customer
By Nigel,
Apr 6, 2018
You made it so easy, and fast payment
By Janet,
Apr 4, 2018
Quick and easy, also a good price with excellent cover
By Richard,
Apr 3, 2018
Because so easy to apply and initiate the Policy.
By Elenor,
Apr 2, 2018
Seems like good service and value.
By Wendy,
Apr 2, 2018
Quick and very easy to use website. Have already recommended Initio to a family member who has just bought a rental property.
By Julia,
Apr 2, 2018
By Trudy,
Mar 27, 2018
By John,
Mar 26, 2018
Good Service.
By laurie,
Mar 26, 2018
Easy to deal with . Clear options available at policy renewal
By Michelle,
Mar 26, 2018
This was relatively easy, but as this is a new policy I reserve complete judgement!
By Paul,
Mar 25, 2018
I would prefer to pay in quarterly payments
By Graham,
Mar 23, 2018
because seems expensive now
By Graham,
Mar 23, 2018
By Simon,
Mar 23, 2018
Easy quote and online service
By Daryl,
Mar 21, 2018
Good cover
By Daryl,
Mar 21, 2018
Good Policy
By Sabine,
Mar 21, 2018
It was easy to set up
By Ross,
Mar 20, 2018
Denied claim. Emails ignored.
By Paramjit,
Mar 18, 2018
By Craig,
Mar 16, 2018
Easy to obtain quote and then proceed with cover. Reasonable charges. Good response from Support.
By Catherine,
Mar 16, 2018
This is such a fast, clear, and efficient service.
By Parminderjit,
Mar 14, 2018
By Anthony,
Mar 13, 2018
Your system is user friendly & the price is competitive
By Daniel,
Mar 13, 2018
good price
By Joanne and Jason,
Mar 13, 2018
It's easy and Frank people are super friendly and easy to use.
By