Easy to reinsure each year. No hassles changing details.

Easy to deal with and no problems when making claims.

Quick & Easy to use dashboard. Fast response to questions. Good value premiums & easy to understand policies.

Always have. Satisfied customer.

stuffed up visa payment system

So very easy and have and great responses when we have needed it Thanks

Very straight forward and easy to follow. Reasonable premium for today's market. No claims made last year, but so far so good. Thank you.

I have had a recent claim with Initio and the service was great!

That was far too easy! Great price (relative to my prior policies) too!

Good pricing for insurance coverage and simple process to sign up.

Easy to renew and covers holiday lets where others require commercial cover

Good pricing, good covergae, easy process.

Quick,easy and effective

Easy to sign up.

Setting up a policy all went well. Can't comment on claim process yet.

Easy and offers cover specific to our holiday property requirements.

Very helpful staff member answered my questions and was pleasant and helpful.

No charge if pay with visa

easy, online, good offer

So easy! It's been painful with my previous provider! THANK YOU!

Fast and easy to use.

great

easy to do

Make it easy. (so far)

The Renewal process is Lightning quick, and can change review so fast! When you have 50 odd properties I save heaps of time!

great you have the option to pay monthly now, thanks.

very user friendly

Simple, no fuss, easy to renew, with reminders sent each year! Love it!

easy

Quick, easy and very competitive premium.

easy renewal

just so easy

Pretty easy to get a quote and buy insurance.

It's so simply and easy! :)

Easy navigation of website and payment.Peace of mind

Website so easy to work through your on line quote!

Easy to deal with

It was extremely easy and user friendly including far more cost effective and value for money compared to other insurance companies

Easy online quotes, great customer service both online and by email, competitive pricing, NZPIF benefit an extra bonus!

Good price and easy as.

Great service, easy to deal with - at least at the policy initiation and renewal level!

Quick and easy! Cheers Initio

very easy renewal

It is very easy and a good price.

Think the premiums have got up hugely this year

No savings to be had on my other policies

Easy to use and efficient

It is easy to use and seems to include free contents (not that I need it) and rent cover, also covers holiday rental for owners who sometimes rent their houses out which many others don't offer.

Great, easy service and good value for money

Easy to renew policies and when I made a claim it was handled quickly and well.

Easy

THAT WAS VERY EASY

The Dashboard Is so good for managing everything

easy to renew, tested the market, and still the best value and policy.

easy to use, hassle-free, competitive discounted quotes for members of NZPIA.

So easy to use! So far so good:)

Very easy to use, great dashboard, nice prices

Easy, convenient, and very simple web-site to navigate.

So easy! And great cover options for short term rentals!

Good cover for a competitive price and easy to renew and update as everything is online.

You make renewals so easy :-)

Efficient, affordable, minimalist, reassuring.

Easy and quick process to insure property

The service I have had from Suze and Anna recently shows me that I have never really had great service to date from my insurance brokers. I have already referred two people with some rentals to Initio

Initial has been easy to deal with, pragmatic, and seems to be able to spit an honest customer and treat us as one, not as the enemy like some insurers do

Sometimes I need advice, Initio is a lonely uninformed insurance process , just hoping I get it right. Fingers crossed right?

Easy to use process. Able to amend items if required.

simple and quick

Fantastic to deal with!

Efficient, great policies, easy to use online services plus you CAN phone and speak with a human when required

Ease of application and value

Competitive Premiums (Mostly) & Cover.

The process is so quick and easy

Was recommend this by previous owners

Because I haven't had a claim and therefore don't have a complete picture of services, but from what I have had, I'm very pleased with. Thanks!

Easy and simple. Good Company.

i never do word of mouth advertising for starters and to date have not ( thankfully) had occasion to make any claims and that's where/when the cookie crumbles and one sees the true value of any specific insurer.

Will be better rated if I have to make a claim. All good.

You were recommended by my Mortgage Manager and the whole process was very simple with competitive rates

Your phone staff was very helpful that such patience to stay online guide me through the whole process saved my panic

The purchase process was fast and smooth, and I got some help from your customer support

It's so easy to use

Quick and easy to sign up!

So easy and simple. Very easy to follow website.

Very clean efficient on-line system.

Very easy online, and great service when I need to actually talk to someone.

Simple easy transparent and a reasonable price

so easy

Easy to use, very efficient

Because you adhere to the KISS principle which makes life easy for dummies like me !!

Easy to arrange cover Suze is great to deal with for any queries

Easy website, helpful staff

Super easy and quick to set up insurance.

So easy on line

Quick & Easy to insure Good price

Easy to use site, insurance covers everything I require, pain free process.

Its so easy to set up on the website and easy to understand.

Very satisfied.....uncomplicated

Value for money and comprehensive policy. 5 Stars!

Love the ease of this, and think the policy is great.

Very easy to use. Shame there is no lending in the Marlborough Sounds.

Value for money. Convenient. Comprehensive Cover. Competitive.

I can easily review every policy. All the information is on the site. I can customise the insurance for each property. It easy to use and not confusing.

Precise hassle free instructions easy to follow by a technically challenged oldie

The best deal, easy and quick.

Friendly helpful customer service

Nice and simple

Easy to deal with, make changes, renewal etc. I was also impressed with Sam's fronting of recent Auckland Property Investors' webinar. Only issue is current refusal to insure properties in Wellington area. I would have thought that for long-standing clients some accommodation could be made.

Not meeting current day needs of holiday home owners - We live in the house and rent it out when we go on holiday. So we need short term tenant cover for some of the year (holiday home insurance, intentional damage, loss of rental income etc) and owner/occupier insurance for some of the year (replacement accommodation etc). This would be the case for a large number of persons in the Queenstown Lakes District and is definately a clear market to tap into.

Excellent web site and reasonable price.

Been a customer for a few years, now. Always been happy with the service, also in claims situation. :-)

Very

Easy to deal with and dealt with our one claim promptly and well.

efficient, easy, understandable, concise, thorough, experts

Ease of use, great customer service. Highly recommend them.

Great easy way to get a quote and to buy insurance. No hassle easy to follow instructions. Premiums are competitive and miles better than the insurance company that I had been with for nearly 30 years. Initio answered the phone in an appropriate time when I was making an inquiry, and a salesperson returned a call promptly when they were required. Cheers. Many thanks.

The price is fantastic. The service is great. The policy is comprehensive. And now for NZPIF members we only have to do inspections every 4 months.

Cost went up by 10%

Easy and quick to use

Ease of use and pricing

Cheap easy to renew easy to know whats covered.

great service

Simple and reasonably priced

Very fair and helpful pleasant staff

great cover at a very good price

Easy claim process and very helpful staff members, would definitely recommend Initio.

Trying to get policy changed as it is in kaikoura proved to be a major headache, and we have had to proceed with no changes as time has run out for us.

Haven't had any issues yet but very easy to sign up and good price. It would be great if there was also no claims bonus or some way of reducing the contents insurance i.e 30,000 value not just starting at 60k or none.

Great easy service and i like that it is tailored for rental properties,.... but is starting to look very expensive, especially with the massive earthquake levy from the government. Also, it is hard to clarify if the excess applies to each item, as i have heard is the case with some policies from other companies - This is concerning as it potential makes the content insurance worthless. It would be great if this was immediately transparent without trying to plough through small print.

Easy to deal with. Make insurance simple, like it should be.

Fast /Easy / Competitive Pricing

Simple, easy, logical and competitive

Great to deal with!

Easy, quick and user friendly

Not satisfied with a recent claims process.

Easy

Easy to set up . Will get back to you if leave a message. Competitive price.

Very competitive easy set up .

Pleased with the value and range of coverage. Easy to deal with online and on the phone.

It's easy & quick to insure online. Very impressed with the service. Excellent staff whenever I have phoned the 0800 number.

Like all insurers it appears Initio are using historical & hypothetical events to unfairly ratchet up our insurance costs year on year to protect themselves and their profits. We've gone $1200/$1450/$1850 year on year for the same property & I shudder to think what next year's increase will be. Our property has been in situ for around 60 years and has never suffered damage through earthquake or weather event yet some risk matrix invented by the industry suggests our premium should rise by 30% this year yet we've never made a claim. Why would I want to support/endorse that? Like almost everyone else insurance is a necessity for us & I have no choice but to begrudgingly pay the asking price.

great service, friendly and helpful staff, prices

Best price. Very simple online procedure for a 2 unit rental property. When I did have a query the service and response was excellent. Highly recommend.

Easy

Amazing service and easy to do!

Too Easy!!!

It's so easy to use online

Easy and efficient and very competitive rates

Easy to deal with.

Just as easy as the first one. Wow.

For an old girl like me you made it really easy, thank you

The premium is extremely good value for the cover you get. Staff are very helpful and pleasant to talk to.

Super simple process

Comprehensive cover and easy to get quotes and organise insurance

Easy simple great

Easy to understand, straight forward and good price.

Excellent , friendly and fast help..Thank you Suze

Quick and easy and good value.

Great service.

Quick and easy, with good cover at a good price.

Easy and quick

3rd time using - fast, easy and cost effective

Good easy service. Reasonable fees.

Fantastic online insurance...so easy

Very easy to use and great visibility online

Great coverage, easy to deal with!

Easy to use, good information and I did a claim last year after Cyclone Fehi that was handled well. With thanks Richard

Online Insurance Cover is easy and convenient and the Hamilton contact is excellent when we have needed to contact Initio for queries, etc.

if is affordable and easy website to navigate.

Easy.

Easy to use.

Simple & easy online dashboard for all details, renewals & claims. Cover for lost rent & contents. Originally was the cost also.

Easy to understand, intuitive and competitive price. Thanks.

Easy app to use. Competitive rates

Great Price, broad coverage

Great policy for good prices, can trust that prices are kept as low as possible. People friendly and helpful when you need them.

Easy to insure. Reasonable premium.

Very good and easy to insure property

Getting there, have a look at how European insurers quote for business

Buying an insurance made simple!

Good service, good cover, unfortunately steadily increasing prices every year

Easy to deal with

Easy to obtain information eg. quote options and keeps running record of claims so I don't have to record separately. Administration is fast and straight forward. Policies cover all the essentials!

Easy.

Great Pricing and easy website to navigate

Easy to manage online.

Great cover & easy to renew

Easy to renew, competitive, friendly!

Easy to understand and usewebsite combined with good service for claims and you are a broker

I’m a landlord (and one of the Initio founders). Its so easy. I love being a customer. Built by property owners for property owners.

Value and convenience

Simple, No Automatic renewal, In comparison to others not too expensive

Excellent to deal with, helpful staff both on chat line and by telephone

Easy to calculate premium, no waiting on phone, straighforward

So easy to renew / although we haven’t had to claim yet very impressed with ease to get quotes/ apply and obtain insurance!

Easy to get insurance and very hassle free

Very easy to get and hassle free

Easy to do and hassle free

Great service

Happy with the prices. Happy with the service.

Great so far!

So so easy, and great policy.

All information is readily available and very easy to update or choose additional cover if needed.

No policy cluster discount available

EASY AND EFFICENT PROCESS TO RENEW

Value

Ease of use

Easy online process, price was lower than current insurer.

Easy and great pricing for the cover

Very easy to work through online and the pricing is good.

Value for money and such and easy prices doing it online

Online & easy

Fabulous service

Easy to use, no hassle claims

Great service - quick and easy over the internet - tailored for investors. Great support at helpdesk with any queries.

Easy to operate systems, good communication with claims.

Very easy to insure and pleasant staff.

Like the service, and also liked the 6 month inspection which you now changed to three months unfortunately.

Very easy to do business with

It has worked well for me and the website works well too.

Because you are awesome

Because it's easy to set up insurance and we know Rene :)

So easy to renew or alter insurance details.

Very simple and intuitive website.

Painless

This process has been very simple and the team has been very prompt and helpful. Great start!

Makes insurance easy to renew, good service team.

Very easy to renew our insurance on our rental property’s

Easy peasy

Hassle free insurance and very good communication

Its quick easy, and best of all cheaper than most of your competitors

Straight forward, easy to read, connected to BookaBach/HomeAway.

So easy and no waiting on hold on the phone for hours!

It's easy, and the language used to explain things is clear and understandable.

Great policies, good value & great service.

You were the only ones doing this type of insurance.

Easy to deal with, easy website

Ease of renewing and cover types offered.

Easy to do, and prompt,clear response to my online question.

Easy, straight forward process and good value

Excellent service so far. Thank you.

Great service, great helpful staff, easy to use site.

Efficient and easy to use.

Fast and efficent..Thanku:)

Value for cover and easy user friendly website!

Quick Easy and reasonable pricing

Nice easy sign up. Good price. Dashboard is fantastic.

Its so simple especially when renewing and its an insurance for holiday homes

Efficient easy to use website. Very clear what I am paying for.

Initio have given me excellent service and I have referred a few people.

Excellent quick and thorough service, easy-to-use and comprehensive website. Great.

Good experience dealing with you.

Very easy to use. Covered my property which other insurers wouldn't cover it because it is 5 units. However wanted to do monthly payments using AP but only Visa option so did annual.

Because the home insurance policy is available to cover a home or holiday home that is also sometimes rented out to casual guests. Some other insurance companies seem to find this a difficult risk to estimate so do not have a policy that's suitable.

Great service and clear instructions

Very easy to do online and if I had a question you answered the phone when I called

Good service, good price, good cover.

Competitive rates, comprehensive cover and easy to arrange online.

Easy to renew online :-)

As always have stated the ease of taking out a policy. But sadly now I am having to add that I have had to claim on a rental property and after an initial hickup and being very stressed out, have found that they are handling this situation with compassion and understanding and it is certainly making the horrific process of damage and loss so much more bearable with their help and support - although we are a long way off completing the clean up and repair (which is quite extensive) am so so so happy that I chose Initio and am no longer with my old insurance company! Thank you Initio!

Love the dashboard and easy way to renew policies

Really user friendly system

Quick and easy

Quick and easy

Easy!

Excellent, fast, easy

The right policy at the right price plus you have been excellent when it comes to making claims

Very quick and very easy - love the online access - thanks very much

Nice and simple to deal with, No running barefooted over hot coals to be approved with Initio! Wayne

Nice quick and easy process and was able to answer last minute questions from the very helpful Suze on the Chat function. Thanks.

Pretty damn easy to sign up and a great deal for a property investor. Only challenge is remembering any claims you've ever made in the last 5 years! You never have that info on hand! Otherwise, great work.

Value for money.

Easy and great to deal with

A comprehensive cover that fills in a gap in the market that represents holiday houses

User friendly site, reasonable pricing, caters to holiday rentals.

great easy process.

Great so easy to insure a property. Very transparent process.

Friendly staff, reasonable quotes, easy to get quotes online. Any future possibilities of doing car insurances just like home insurance, if possible.

Price, good for airbnb

i am happy with the service, the monthly payments are a little over the top compared to annually, more so than other insurance companys

So simple, so convenient and saves me time & money - thnks

Blow by blow the best value you’ll get.

So far I have no reason to complain about anything.

Website easy to use. Recommended by PIA.

Simple, easy, transparent insurance with great rates

Easy to set up or renew, love it being done online.

Provides cover for family holiday home and rental from time to time

Good service at competitive prices. Policy for rental properties includes malicious tenant damage and gives good cover for residential property investments.

When it comes to making a claim, Initio have amazing customer service. They were extremely helpful every step of the way.

Super easy to deal with even when I had to put in a meth claim. Highly recommend for other landlords.

Good website layout, well written documents, good price.

Price

Long time client of Initio and the insurance is convenient. Yet to see how it is when making a claim?

Nice and easy to do, and helpful staff on chat line. Thank you

Easy payment options

Easy to use and friendly service

Because it's easy being on-line and after meeting with Rene feel comfortable that the policy covers us adequately.

Intuitive online process, always been good when I've had claims or queries, very efficient and accessible.

Great customer service, thank you.

Easy service and credit card payment options

easy

Good pricing, simple site to use, quick and easy.

Very easy website to use. Recommended by others. Good price.

Great service, efficient, good cover.

Very easy to do online, no need to call anyone, quick and fast.

Very seamless and meets our requirements.

Easy

Easy to purchase and we have had a claim that was taken care of very promptly.

Its so easy and the premiums are great value. Ive insured two homes with Initio now and Ive not had any problems to date.

Quick and cheap

Easy process and lovely experience from the staff on emails and over the phone.

Easy, but would like to deal with a person when insuring such an important item.

Easy to use. Inexpensive.

Everything seems to work efficiently and the website is easy to use.

Faultless to date

The online process is really easy.

Great service and price. Thanks.

Easy to navigate website, friendly informative staff with quick responses. Suze Ferry is excellent to deal with.

Great service! It's simple, very transparent and great customer service with claims.

Great online platform, very convenient and easy to use.

Easy no hassle

Fabulous - Brilliant easy to use website that is clear and very easy to navigate! Keep up the great work - just wish I could insure my vehicles with you too!!!!!

Ease of service

Fabulous! best annual fee's and such an easy site to use!

Good bastards

Easy to deal with and competitive prices

Quick and easy, seems a fair price.

Easy system to use, type of cover suits our application.

Your policy is tailored to my needs. Renewal is very easy.

Great, fast, professional service and good prices.

Cool

Easy, fair price, no mucking around.

Great price and good service.

Easy to do

Easy, quick, simple

It's just easy!

Have been recommending to others for a number of years. Have had great service.

Because your policy is suited to our needs ie holiday home that is rented out. Thankyou.

great service

Easy as

Easy

This is without a doubt the easiest and most user friendly insurance on the market - and the best priced. Thanks!

Brilliant!! Saved me lots - now have 5 policies with them - so simple and straight forward

Nothing you can do about it I guess, but we are still pretty annoyed at what took place with our first and only claim a couple of years or so ago when we had a tenant deliberate damage claim, and the insurer tried to avoid the claim by telling us each individual hole was a separate event attracting the excess in each and every case. This to us was an act of absolute bad faith, and effectively rendered the tenant damage cover completely unclaimable. We may have battled our way to having the excess applied per room instead, and very begrudgingly worn that, but as honest and careful landlords that experience leaves a bitter taste in our mouths to this day.

Easy to review, update, renew, all good.

Easy and hassle free insurance quote through to buying. Highly recommended

Quick, easy, reliable

So easy and much cheaper than another quote I had.

It is a simple process and I have been with Initio for at least 5 years possible more?

Easy

Everything about applying was very straightforward

Competitive premium, easy online process!

Super easy renewal process, competitive premiums

Competitive premium

To be honest this claim was ridiculously easy and fast, this is without a doubt the benchmark now for all insurance companies. Brilliant !!

Competitive, easy to do.

Having assembled all the documentation prior to lodging the claim, such as the police report number, photos and a quote to fix - the claim was accepted and paid out all on the same day. This is efficient beyond words.

It's so simple.

Site was easy to get around. I have already recommended for another house.

easy to deal with via phone and online

Provides specific insurance cover for rented or less occupied houses (e.g. the Bach)

Easy to do, staff responsive to any queries.

Paid our insurance online. Very efficient, easy to use and great value for money.

Ease of Use, promptness of information, never had any issues with Initio. Love it!

Good value for money, easy to use online.. clear and concise. I have had good customer support dealings and good claims handling (even though things did not go my way - process appeared to be fair and transparent)

You are easy to contact and discuss any problems we might have. You always email us to let us know when premiums are due- thanks for that.

Claims service was caring and professional. Can't ask for more.

very easy to do and great holiday home cover package

Service from staff is always efficient. Website is easy to use.

Good value for bach owners

So easy!!

Just insured our new build through your website (via NZPIF) and what a breeze! Thanks. Awesome service.

Love the online site, ease of doing business, and very good pricing and coverage options.

Price and ease of arranging cover

easy to renew and very competitive price wise

Quick and easy signup process, rates very competitive ... I hope I never have to claim but if I do I hope the service will be superb :)

Easy to use, competitive

Easy to renew, but premiums are too high.

Cheap, good

Provides the cover that I want. Very easy to deal with. Prompt replies to emails.

Easy to renew, but not the most competitive in terms of price, will probably switch next year unless you reduce prices.

Quick and simple and designed for landlords.

Great price and service

Speedy, efficient and aimed at landlords. Sweet and simple.

Always found easy to deal with and we have past and currently several policies with you.

Great value and very easy to organise.

Fantastic service from Angela Baker, made leaving our old insurance company of 13 years a no brainer!

This is my 2nd time using Initio in 2 months to insure a new property and its so fast and easy.

very simple to manage and competitive cost

Quick and simple with Property Investors discount

Easy to organise on-line. Half the price of previous insurer who took 2 months (and numerous phone calls & emails) to provide a quote because they didn't know what Airbnb was!

Dealt with a recent claim quickly and efficiently. Plus it was fair.

Super-easy to take out the policy online!

I own a couple of rental properties and it is so easy to renew these policies on line and the information required is simple and straight to the point! I can print everything off I need to keep at the time in terms of invoices and receipts. This reduces mail that has the potential to get lost. The whole process suits my busy life. It literally takes less than 3 minutes and I am set for another year. I love it!

Easy and offers the type of insurance products that match our rental property needs.

Easy to do online, great value as well and beneficial having a dashboard too.

Simple online process to insure or re-insure

So far so good. Very easy process and great pricing.

Easy to do online

It is great value for money and has all the calculators to find out the right replacement value in place. The format is easy to follow. It does not take a lot of time to set up the insurance.

Fast, easy cost efficient online insurance with simple to understand cover that provides a benchmark year after year for the minimum standard of policy coverage and service delivery all property investors should be able to expect from their insurer. Excellent product, service & concept. We recommend all our clients consider initio.

You have recently paid a claim for me - easily and without any hassle

this is insurance made easy

Easy to follow the instructions to re-new the policy and I recently had a claim due to power fluctuations. There were no issues or delays on your part and the money was in my bank within one week after the claim was made.

Cheap kiwi made insurance for kiwis by kiwis for rental properties

Easy on-line management of insurance cover and claims. Have had two claims over a number of years and been very happy with how these were handled.

Easy to complete and reasonable price

I like online site, the dashboard, and the ability to play with the cover to see how it affects the premium. also no need to spend 20 minutes on the phone every time. as I have over 40 policies, i need to have a fast contact point..

easy to sign up and use (havent made a claim though)

Prompt & friendly service received recently, thank you.

Easy to deal with. Easy to renew. Great service.

EASY DONE - awesome to renew, hopefully claim will be also easy if I ever need it ;)

Easy to renew. Suited to our holiday house with free contents.

good

Competitive Premiums.

Good value and easy to set up.

Pure luck finding Initio on a website where someone had commented and said they were with you. I knew there had to be something in between Landlords insurance and Commercial, as I was getting quotes of $2500-$3000 which were excessive for an airbnb property. The on-line chat was helpful and gave me the answers I wanted. However the fact everything is on-line makes me a little nervous as there are always loopholes with insurance and I was on the wrong policy with my last supplier so just hope we have got this right.

Haven't made claim so could be wrong but so far excellent service after 2 years

Super quick and user friendly site, and initio include the things that really should be insured.

It was so simple, I have been waiting for AMI to give me an answer as to whether they would insure my property for days even though I've been with them for 11 years! You specialise in holiday rentals and are aware of the risks involved. thanks!

Ease of working through the process.

bookabach specific. perfect for us. would like to be able to spread it out quarterly though

We were dreading lodging a claim after our property suffered storm damage. Most of what you hear about is insurance company's finding ways to avoid ever paying out with some tiny fine print so we put it in, expecting the worst. However our experience with Initio was anything but. They were very quick and efficient with responding, fair and very helpful with us settling the claim. And so patient while we worked with tradesmen to try and repair everything - it took them many months and we never felt pressured by Initio. I wish all insurance company's were this easy to deal with!

Excellent all round service.

Ease of renewal and everything clearly explained.

Sometimes I want to talk to a person to clarify things. This is especially important with insurance. Insurance companies have a reputation of avoiding claims despite the best efforts of the insured to provide that they think is the right information.

I would like to talk to some rather than 'chat' via 'leave a message'. Insurance companies have a reputation of avoiding claims despite the best efforts of the insured to provided the 'necessary' information.

I am a huge fan of Initio because your policies are great, your service is impeccable and the renewal process or adding a new policy is so simple. I recommend you on a regular basis without hesitation.

Competative premiums and ease of use online.

Fast & easy

The two claims i have had with Initio have been dealt with efficiently and professionally and a great outcome under a stressful situation.

In just 6 years our premiums have almost doubled. I know it's not your fault, but that doesn't stop it from being wrong. I am especially surprised when it comes to holiday houses that there is no benefit for having an alarm system in the house, which I would have thought highly desirable from an insurer's point of view ?

Easy. Very competitive premiums for better cover.

Price competitive. Easy website. Good communication. More peeple should know about initio.

Highly competitive premiums

Very easy to update details and renew policy

Ease of completing policy cover online, price to insure

Competitive Premiums and convenient online system.

So far ... so good.

Compared to other providers, policy was clear and straightforward. There were no tricks or loops in the wording.

Easy to understand. No frustrating salespeople.

Economical, easy to check details online, easy people to deal with

Haven't done a claim yet so don't know the process

quick and simple - cost seems very competitive still - good for multiple properties as can monitor on dashboard

Easy so far.

You're just Better !

So far ... so good!

Because it's easy to renew and, good if you have a holiday home.

Easy, also Initio dealt with our Kaikoura earthquake claims in a professional manner, and there were no hassles.

Great product, excellent price and extremely simple process

easy to use, friendly helpful staff

Extremely easy to arrange, intuitive website, clear terms and conditions

Good prices! and the website if very user friendly, thanks Initio!

I have found it very easy to deal with initio

Ease of engagement. Website is very intuitive and easy to navigate

It is easy to use and claims are settled in a timely fashion

It seems really expensive - especially when no claims have been made in the years we've been with them. Although I haven't bothered to enquire elsewhere!

Very easy to renew policy, like the Website as well

Very easy

Seems easy and efficient. Never had to make a claim and hope that to continue

It is cheap. Easy to deal with. Covers both rental and private properties as well as contents cover. Includes cover for meth.

Very easy process.

Very easy simple process and a good price. I haven't had to make a claim yet so have to hold off a star until that happens - hopefully never! Thanks

Easy to use and renew, excellent policy pricing.

Overall excellent claim service, thank you

Easy to use website/dashboard (mostly) and good premiums for level of cover

Options, easy claims, suits my exact needs.

so cheap and easy to insure house and especially for a rental property. thanks

Price plus excellent customer service.

Convenience, price, communication.

Good pricing, easy to use website. Main downside for landlords is not being able to insure properties in the Wellington area.

Easy to put in place, good value as premium slightly less than comparable product.

Awesomely easy and quick to renew insurance. Great underwriter and high rating. Thanks guys. Lindsay.

Cost effective and convenient

Love the ease of the online applications!

Easy web site, renewal fine good support information

Saved me money, and was relatively easy

Super fast claim service and great interaction with claim staff both over the phone and via email.

Offered an appropriate product for our needs which also incorporated some choices that could be used to adjust cost. Easy application and renewal process.

Easy use

It's easy. Good photo Rene. :)

Because of suze

Easy to do and price competitive

Easy on line renewal

Easy to use online service, great prices and have already recommended to others.

Recently had a claim with Initio and they were fantastic. Great communication and they paid out in one day.

Fast and easy. A great cover at a good price.

Excellent call center service. great product at a great price.

Meets our needs perfectly providing insurance for our Bach that we also rent out as a short term rental. Easy communication and staff very helpful.

Your UX (User Experience) online is easy and really clear. I was sketchy on the Account to Account thing though, not usual for 3rd party sites to ask for your bank username and password. I had to check with them it was legit.

We have just placed our fourth rental property policy with Initio and continue to be very happy with the cover, service, and good value.

Easy

Quick and easy to get insured. Very helpful and friendly support staff

I lodged the claim online late at night and was advised by 10am the next morning that the money was in my account. This was way beyond my expectations and allowed me to buy a new phone immediately. I have since told a number of people about my experience with Initio. I was very happy with the prompt service. I found out about Initio because it is recommended at Property Investors Palmerston North. It gives me great cover for a reasonable price. Thank you.

best cover/value for money

After 4 or 5 years as a client Initio is still the simplest insurer to deal with and has overall the best package to suit our needs.

Good sensible online service. Withholding one star as haven't yet had to make a claim so can't comment on this.

Price and value for money

Good insurer

quick and easy... thanks

quick, easy and reliable

Great Price and service

Easy to use, quick response thanks

Easy process and good cover specific to short term rental holiday homes.

convenient and competitive

I've always had good service from you and most importantly at a reasonable price

I have always found Initio easy to use and were confident to recommend to others based on pricing when compared to other providers. I've just renewed a policy for this year and the premium (excl levies) has increased 36% on last year.$290 to $395.35 It seems excessive without an explanation.

Friendly NZ staff! Don't need to deal with offshore call center people I dreaded calling for any policy help or changes as each call would last about 30-45 mins and then I'd have to call back as mistakes were ALWAYS made by the call center person, better pricing than State, Easy online quoting system, Endorsed by GRA.

Excellent, quick service. Thanks

Simple renewal process. Also claim process very straightforward, we were very well looked after by Initio when we had a flood in 2016, only 2 months after taking out this policy with them. Happy to continue with our custom.

convenience and friendly way of communicating.

Have NEVER been able to buy insurance like this before. Super easy. Only thing is that there is nowhere to tell you that the 2 houses on this property were built in different decades. 1969 and 1990.

Easy to set up. Cheaper than other options- but it has increased substantially in the last two years!

Cheaper. Have sent the info on to my 2 sons who own houses!

Easy, you insure our bach with no issues. However, must say it has gone up quite a bit this year hopefully not next year as will then shop around again. Many thanks

It was breeze to renew the policy

Best value for money, compared to my previous provider. Also really easy and clear when signing up!

happy returning customer

Ease of applying, more cover and slightly cheaper premium

Great price and easy to use website

It easy to get a quote and apply. And cheaper than other broker. Thanks.

HAPPY RETURNING CUSTOMER Thank you for great service and ease of doing business with you, not to mention unbeatable quotes. Keep up great work - this makes my business flow much easier.

easy to use

Eaay and cost effective

Very affordable insurance.

Easy to deal with, modern technology, competitive rates, excellent customer service and claims process.

Good expriences with service, pricing, easy navigation on dashboard and claim processing is straight forward.

Competitive and simple to renew

excellent cover, best price

Great service from Suze Ferry

EASY! Because I had a valuation for the reinstatement estimate. YAY! And Suzanne answered all my questions and I needed to save money.

Ease of use and cost

convenience

Price increases over 20% in 2 years on a new property.

Easy to get a quote and also easy to pay.

Excellent service and great products

helpful phone staff straightforward online system being able to get cover for home I also holiday let

All my dealings with Initio have been efficient, easy and friendly. The one small claim we have made was handled simply without any problem.

I have had good communication when I phoned and it has been an easy process

Appears to be good coverage, good to deal with when a claim arises and easy to renew policy payments. Also appear to be competitive as compared to other insurance providers

Ability to offer cover tailormade for my situation - rural holidayhome

Easy!

Simple process, excellent pricing. No hassles.

Good prices, robust product offering, plus you guys were there for me when I needed to make an insurance claim. Was expecting misery and I was pleasantly surprised

Lower cost, compared to other companies, and ease of purchasing insurance

Efficient and easy process to insure, with clear and concise detail requirements and cover provisions. Also made in reliance on the claims process (which we hope never to have to use) being similarly efficient and straightforward, with personal Initio attention and availability as required.

easy

People really nice Concept really good but website needs attention

The cheapest and the best though not such a worry now the P is not such a problem.

Great and easy to use

Happy customer

Your service is impeccable and although your rates are not as competitive as they once were, they're still acceptable at the moment. Hopefully now the P Lab scare is dwindling, Lumley will lower rates.

Easy and cost effective

Because it is designed specifically for holiday homes.

I would give 4 stars if you allowed direct debit. Insurance is about peace of mind - but if I forget to pay a premium I’m left without a policy. If direct debit isn’t enabled next time we need to renew a policy we will look at alternative insurers. Aside from this, initio is great.

Quick signup and simple

On line policy prices are getting too expensive and we will be checking else where to see if we continue with Initio

Prompt and professional claim service

Our tenant has said the tradespeople were wonderful to deal with and they were amazed how promptly this claim was repaired.

Covientient and much cheaper than other insurers

I was very pleased with the whole claim process.

Good value

Cheap and easy to use.

Courteous Service and cover designed for and recommended by Book a Batch

Cheaper and very Profesional

I am in Paris on Holiday, and this was easy....

Cheap and easy

Easy to do business. Competitive rates. Claim handled promptly.

Because I have never made a claim yet and don't know how fair and efficient you are.

Had no luck making a claim.

All good but no option to pay monthly

Easy to use website.

Simple, understandable, low premium