Customer reviews

I had been struggling to get clarity on cover for a holiday home with short term rental from other insurance companies - this was exactly what I was looking for. The online approach was easy and the added 'everyday language' for clarity helped make this feel like a comfortable decision.

Easy to set up and very competitive prices, some of the best on the market, will be moving our own house insurance here once it comes up for renewal.

Easy renewal process

Easy renewal process

I am very impressed with the speed and ease of use of the renewal process.

fast and easy online application, got my house insured in less than 10 minutes

I have moved all my house insurances to Initio. Ease of use, hassle-free.

Great well-designed interactive website guys - perfect CX! Easy to use, simple to understand and clear simple options- and at a fair price. Well done!

Easy to do online but you won’t insure all my properties

Easy and quick!

Great pricing and making a claim was an absolute breeze. We are switching all our rentals and our own property to Initio!

Solely because of the communication services sofar provided.

So easy! And makes it less complicated having preset contents values and drop down selections for the excess options. Also adding items over the cap limit was easy.

Competitive price, cover is easily modified and seems reasonable.

easy online

Easy to get quote. Premium reasonable. Prompt payment of claim.

easy transparent website and insurance, with reasonable premiums, lots of helpful information

Good pricing and simple online renewal.

I've recommended your service to alot of people and had a few switch over. Looking at changing my personal home &contents to you also!

Ease of access and guidance. Competitive pricing.

Fantastic Insurance Company, thoroughly recommend

Great value and super easy process!

Easy to deal with, great website portal

Super easy to organize cover. Compared several other insurance company offers, Initio was the best offer for my needs. 'Chat with us' on the website was very responsive and answered all questions quickly. Would recommend.

Good value insurance, easy to understand policy, and appreciate the good customer service

Best value for money

Great, easy service

Price and service

Easy as to deal with. Fast communication

Easy online system, they processed a small claim with no hassles. I am happy to use on multiple properties. Good value.

So easy to complete and also the offer of content cover. No other company offered that during the process.

Easy to insure!

Honestly, so easy to sign up. I was a little apprehensive as had never heard of Initio, but it was recommended on MoneyHub NZ. The process is easy, although I put the wrong date in to start the policy, customer service were amazing to deal with, fast and helped fix my error in a matter of minutes. I am also a huge shop arounder and for House and Contents together Initio came out cheaper than 4 other major insurers and the policy wordings benefit my family alot more.

Too easy

great service.

Easy to use.

very easy!

So straightforward. Willing to cover for 'partially rented' use. Premium not too preclusive for this category. Love the personal touch of putting your faces to your business. Thank you guys.

Easy and simple to do on-line, no wait, no endless talk! Quick and easy - brilliant!

Well - so far super impressed with claims experience - Napier Floods 9 Nov!- Just getting started so not settle yet, But communication from Anna has been awesome so far!

it was easy and all the time we were in contact for any question, thank you

Painless process, no waiting on phone, gave up trying other insurance companies

Simple, easy to process, great tools to verify sum insurred

Ease, discounts and online for majority of it!!!! Easy. Thanks

Easy signup process and competitive rates

Process is so easy

Affordability and ease of setup

Easy process and great value.

easy to use website NZPIF Discount / competitive pricing good product offering the flexibility to choose Loss Of Rent cover etc that i require

Very easy, thank you

Never had a problem with Initio. Good customer service, I can get clear information about a potential claim. Quick service.

Easy.

Very fast, simple and efficient.. thank you

All experiences excellent

Simple, Clear, Easy, Value. No appointment. No screens of confusing paperwork and questions. Fantastic.

good guys

Happy with ease use

I’m impressed. Sorting Insurance isn’t a favourite hobby of mine ... the experience has been pain free, clear and transparent details, staff who do what they say they will and follow through. Compared to other insurers or Tower and AON this has been a breath of fresh air and I won’t mind doing it again!Thank you for keeping things simple with good coverage. Keep up the good work!

cos its just easy! I used to work for IAG so have faith in the process!

Ease of use and good website

Prices are fair and great service

The realistic and flexible nature of accommodating unconsented works, and the ease of being able to do the whole application process online, plus the premiums are very reasonable.

Great value

Easy online process, dynamic young company and confidence in knowing I would be looked after in the event of a claim.

Best value for money and easy to get the insurance online

Excellent so easy to renew 5 stars very happy customer here

Initio had tried maximum effort in order to minimise the payment for the insured. I had been through all the stress because of this event, loss of rent for rest of the year, theft and damages etc. Furthermore I have to experience even stressful time to deal with Initio insurance company dishonest approach.

Great quoting process, easy to use and good rates

Great service

Unable to increase loss of rents to $50,000

Dont like your risk on Wellington properties

Absolutely hassle-free

Easy to use website

nice and easy, and the paying monthly thing is great.

I've never made a claim, so cannot judge how easy, or not, that would be!

Ease of setting up insurance.

Easy to use and very flexible

Everything went like clockwork, and after my trip through your site and learned how to navigate it, the smooth flow was excellent. Also if had good customer service from Andre, helpful and polite. Thanks

Easy to deal with

Good service.

I have been very satisfied with the service though other companies send an Insurance assessor to sort the claims out.

competitive premium. Easy to renew.

Awesome work team so easy to use system an great price

Excellent and easy to use! Thank You!

GOOD RATES, EASY TO WORK OUT AND AWESOME HELP FROM TEAM THAT ANSWERS THE PHONE :)

So easy to follow and very helpful person on the phone.

really easy to transact

Possibly the easiest process of all insurance companies I've dealt with.

Easy and Friendly Sign up.

Simply outstanding

good value.

I was highly recommended by a friend, and would highly recommend to others.

How easy does Initio make it?? Amazing!!

Value, 4 months required between rental inspections and easy to make changes

good value cover. Easy to buy it on line. Good company.

Easy and simple to do online.

you are cheaper, especially since I can choose my rebuild value and excess

Quick and easy process

1. Extremely easy to use and very straightforward. 2. Very well priced. 3. Helpful staff that knew what they were talking about

Great service and provider

I am a property trader and investor and this platform makes it so easy for me.

Very easy to do. Explanations on the website make it clear what you are insuring, plus the price is competitive ;)

Price and key replacement excess exclusion!

Too easy

happy with service

Super easy to set up, no BS forms you have to full out.

The online was easy to use and not difficult as other insurers were

Extremely helpful and responsive.

Great, easy to use :-)

simple and effective

By far the simplest, easiest way to take out insurance.

Easy and Fast service

great service and policy exactly what i have been looking for and other insurers were struggling to provide

Have been a client since Initio's early days. Had 1 water damage event in a kitchen and had prompt good assistance from Initio and Kitchen repaired and restored very quickly. Recommend Initio to people regularly.

Extremely easy and quick to apply

We are very happy with your service.

Great easy service to use - thanks again :-)

Good service, and quick respond to customer's claim.

Very simple, fast and easy!

The premium is easy to buy

Good website, easy to follow. Prices have been creeping up a little though, be good to offer a multi policy discount if a customer has several policies with you.

super easy an friendly.

Easy and quick. Good price too.

Simple to use.simple to renew and alter if needed.

Setting it up was very easy, I guess the proof of how good this insurance is will be if anything ever has to be claimed (not so far).

quick and easy. Seems too easy to be a true for an insurance company!!!

Online, and kept simple to use

Comprehensive yet clear, well itemised and easy to understand policy. Great website interface. Competitive pricing.

So easy to renew insurance

Good communication and easy to do

So easy and filled requirements.

Easy to renew, and reasonable rates.

great online system and great help when required. thanks Micah!

simple straight forward

Very efficient online process, makes it all very easy, accessible and clear.

very easy to deal with online

Nobody is perfect !!

I've found initio very easy to deal with online, and the premiums provide excellent cover for our situation (holiday home that's occasionally rented to guests). Other insurance companies made it such a hassle to get a reasonable quote under these circumstances.

Has been straight forward and simple during my 4 years of policy

So easy, and very reasonable rates. Highly-recommended to everyone

so easy to sign up, great rates etc.

Easy, with good coverage and price competitive

Competitive rates and ease of use of website

Great modern online insurance option- excellent for NZPIF members

Great on line service and quick responses - Have used before and will use again - Thanks Andre

Price hasn't changed. Happy with online process, its nice and fast/fluid experience

Good simple system. Cheaper than other insurers

Security, convenience and a reliable Insurer

fast. easy. cheaper than broker.

I am so impressed with the ease of Insuring with this company and the extra benefits offered

Good value, simple and upfront info so you know what you're getting.

Seamless service highly recommend this product

Slick online application process, excellent landlord cover, very responsive.

Very easy to get a quote, quick answers to my questions, plus they provided a helpful comparison to my current policy. Definitely recommend.

Ease of starting and seems to be honest

Easy to deal with, website easy to use. Good value.

Good n fast easy to deal

Great company to deal with always very helpful

Fast, easy, competitive pricing

Easy, no fuss and competitive prices

Great easy process and good value for money cover.

So happy I have all my insurances with you, website is easy to use as well

I've recently had Malicious Damage by my tenants which resulted in over $40,000 damage! I was so lucky that I'm insured with Initio which they've attended very quickly and processed payment at a swift pace. The loss adjuster and the admin person that handled our case was kind and professional, all conversations are easy and prompt response. Furthermore, they've demonstrated compassion to what happened to us, in the old classic Kiwi way. 5 STAR for teams at Initio, you guys are AWESOME! highly recommend to all.

Great company to deal with!

Easy to set up, great price

Easy online quote. Chat feature worked well.

I have recommended you to family and friends. A lot of them have changed. You are good value for money. Easy to deal with

We had a Meth claim / very stressful time / Initio staff were awesome & friendly & handled the claim professionally step by step & got our property sorted out & rented out again Cheers

helpful advice from "chat" with Andre and good pricing on Landlords policies. Thanks

I have had all my insurance policies with AMI for decades. I thought they did a reasonable price. Your quote is better - who doesn't want to get a good deal!

Easy to use, and Hassle free in any claims I've made

easy to deal

Love the online interface

Easy, and great to be able to get insurance for our holiday home.

Simply and easy.

You are the best

Very good service when I have made a claim.

So quick & easy via website

Great service, prompt, reliable, uncomplicated, all the things I want in a busy life! I can do most of it online and can view my insurance details on the dashboard at any time which is handy when we have multiple properties.

Great Internet site and extremely helpful style during phone conversation.

easy to use and to understand

easy to use, all the insurance I need at much lower prices. thank you.

Easy system, good value.

So user friendly & simple!

fast, easy to quote/renew and competitive

Great digital experience focused on landlords needs

helpful staff easy to set up policy

Quick and easy. Great response time from support desk. Competitive price.

Good service and easy to use

excellent service & product-once an AP option is available (instead of CC for monthly payments) it would be 5star recommendable

Easy and hassle free. Option to add/include special items. Competitive pricing

Huge savings on my policy and easy to do online

So easy to renew policies and also the cost of insurance is very competitive.

Great and ease of service from Initio. Thank you.

So easy

So simple and easy to arrange insurance; and a competitive premium - thank you!

Easy to manage and good value !!

Simplistic - hopefully reliable!

Very easy to set up and competitive pricing and good coverage

Simple, easy process. Best value insurance in the country.

Cheaper than most other insurers. Easy to complete and pay online.

User Experience excellent!

Easy to fill out policy online and cheaper than most other insurers.

Easy process and prompt communication

Very good pricing

Good value and good user friendly systems

Good service and prices. The cost breakdown is useful, shows just how much this government is clipping the ticket.

A very comprehensive cover given and a very easy process.

Quick and Easy

I've used Initio several times and it is simply the best - so easy!

Easy renewal.

because being with Initio is easy and no trouble to do all business online.

Great user friendly website. Thanks so much

Simple process but cannot give top score as premiums continue to soar and I have not had the need to test the claims side of the scheme, and hopefully never will.

Easy to apply online and very cost-effective.

Quick and easy, in todays world i need to do as much as possible via internet, and not on the phone

Easy, excellent service.

Great firm !!

Easy and simple to use!

Easy and recommended by Hawkes Bay Property Investors

Great easy service

Great price & cover, easy to use portal

Initio has competitive pricing and its so easy to get one online. Covers most I could think of ensuring peace of mind. My second year with Initio!

Your water damage policy is far too strict. A gradual leak that you can't notice caused thousands of dollars in damage but wasn't covered by our cover.

Easy to renew. Good prices

Easy site to use and good pricing

Great website, easy to use and good pricing

It works for me

awesome service

Clear, simple and easy to navigate.

great reminders. competitive cost of policy and extensive inclusions

Fast, simple and competitive premium. Claim also easy and straightforward.

Easy to fill out and to see how premium is affected by choices. Also cheaper than others :-)

Very quick and easy to set up, and great price.

PRICE

It seems an okay policy but too expensive. At the moment I've not got enough time to research other options.

Not really sure; it was easy to get, lets hope you easy to deal with

Easy process - easy to navigate website and easy access to info - but most importantly competitive pricing.

Great price and service

great

being great thanks

Good service.

Competitively priced and easy to set up.

It would be best if you have a reference part for customers to write their property address, when using account to account. Also to choose a date I want the funds to drawn out, rather than for it happen straight away.

Competitive rates, great service when I made a claim.

easy as to renew and update the policy! Keep up the good work team

Very easy seem comprehensive at competitive rates

easy, good price

EASY TO USE GREAT PRICE

Effortless, Reasonable prices, No Automatic rollover, with huge increases. Good reminder.

So easy to use & understand

fast and easy!

Need to see you live up to what we have agreed in the contract above

Other insurance companies are offering competitive terms. In particular I am thinking of AA.

Online, easy

About $600 less than what pic insurance brokers were going to initially charge me

Easy online set up. Works for our situation

Good prices, good service when we have made a claim.

Easy to use and clear format

seemed very straightforward to set up but not had any dealings yet so we will see if you're worthy of 5 stars!

My Daughter Pam Hanretty recommended me and tells everyone how wonderful your service is

Clear benefits, Easy process. I completed this in 15 minutes from the UK. Definately the most simple insurance I have ever completed. Time will tell how good the service is beyond this.

Transparency & speed of the renewal process and the ability to insure holiday home that is also rented

I have already recommended you to my accountant.

Friendly systems to follow. Thank you.

Because there is a policy that protects a holiday home that is also rented out. Some other insurance companies don't seem to have a policy ready to cover this type of property use.

Great value insurance

Great cover for this type of property.

Luv being able to do it all online. The friendly reminders were nice, thanks. Great being able to pay monthly now.

Very user friendly.

Easy to deal with

Quick easy to use, processed the one small claim we had well. Just renewed for 3rd year.

Easy online process. However at this stage can not comment on claim process as had no claims.

Easy and straightforward to set up insurance

Easy to use and instant insurance

easy to use

So simple and quick to use.

Really easy process

Sooo simple to insure a property and Initio support the NZPIF.

Good value, simple to use, very efficient

Value for money and so easy.

Very quick and easy the deal with

GOOD SERVICE!

Really simple service to use, value seems fair.

Been with Initio for about 5 years, for 2 properties. I am happy with the policy.

Friendly and helpful staff, good communication and ease of use

quick and easy

Easy online process

Easy, simple, and I have control over how I insure ... thank YOU!

Cover, ease of renewal and competitive premiums.

would be 5 stars, because it is all so easy. but since you have been bought out the prices have been creeping up.

Easy to use. Good pricing

Good service and easy service. Great pricing.

so far so good

Easy and fast. great stuff

Easy system to use

happy long term client

ease of use and great pricing

Have not had any direct experience (claims) so don't know how supportive your company is but cover is good and premium renewals easy to negotiate.

It was so easy! I've spent literally hours on the phone to other insurance companies and brokers this week. Initio came back with the best cover, best price and I purchased the insurance online within 5 minutes. Amazing, thank you!

It was friendly. Easy simple clear information. Liked the examples of recent payouts and do not payout. Also the info of what you covered under landlord insurance. Extensive and clear with options of increasing. Then easy to pay at end with clear information and instructions. Im not use to digital technology but it was great. Thank you

No probs renewing all info clear and easy to understand.

Cannot be easier to renew, thanks team:)

Very easy to manage, nice setup

So hassle free, easy to use, quick to update with instant communications! Not to mention the competitive premiums. Keep up the good work

Good value, easy to deal with. Simple.

Haven’t needed to use you, so can’t give 5 stars.

Simple easy good value

Quick, easy, great value for money.

Easy to deal with and very competitive

Simple to do, also love being able to play with the different boxes and see clearly how it affects premiums!

good website, easy to understand and select and edit the information

Love the dashboard and easy to renew

Process is easy, and communication is quick and informative

Easy to renew and use.

I have appreciated the flexibility of Initio, providing a policy to insure our house under different circumstances. Both when it has been used purely as our own home and when it has been used partly as a holiday rental. It was very simple to switch the house status from one to the other when updating the policy.

Easy online and bnb option

Very easy

Great way to get insurance business sorted

Never had to claim but buying and renewing the policy, online portal is amazing so thanks for the good work. Of course, no one knows how good insurance is until you claim so might find out more one day

EASY

Polite, helpful, quick and helpful service.

Best cover, best price.

Professional service, easy invoicing/payment, policy clear and understandable.

Super easy online insurance and willing to offer insurance on my trade properties as well , thanks

Couldn’t be happier with you company guys. Dashboard so easy to set up new policies or renew old one. Just wish you would insure all my other properties in Blenheim. Maybe in time aye. Thanks again. Mark.

Good

Easy. Like the portal. Would like to be able to see 2018 Schedule because i missed saving this electronically.

Helpful staff

Initio makes renewal hassle-free. Thanks.

Very easy to manage my policy

It's a breeze to use :)

Easy to check adding replacement value and the effect on premium.

Easy to manage my policies online.

Easy to use competitive prices great value for money

So easy to use.

Best house insurance company in setting up and renewing.

Fantastic - just insured 3 houses and my daughter and my wife will be insuring their houses with you next!

The cover provided for the price is much better than the traditional players. Your on-line customer journey from zero to insured, 2 minutes. Take one of your traditional competitors, couldn't provide the same cover/price, can't take dialogues and quotes digitally (even through e-mail) and require you to call at a minimum. Not so easy if you work unusual hours and also very time consuming. So on-boarding experience is very good, I hope I never need to try it but it's a good indication that claims are done just as efficiently

I find your service quick and efficient - Andre and Micah were quick to respond on chat. Also we hope you will be just as rapid to respond and payout if ever we should put in a claim.

Easy to use, lots of easy to understand information, and a good price

Easy to renew online. Very user-friendly website.

Thank you Initio for your ongoing Service. We appreciate your prompt reminders for renewals and quality.

Easy to renew, all information readily avilable

An easy online process. Policy quite well suited to a rental property.

Offers insurance cover that was hard to find elsewhere, very easy to set up

All seems to good to be true- Realistic rates, straight through processing, every thing is not too hard requiring extra payments here and there.

Great cover with good number of options available. Good pricing and good support service. Thanks.

Very easy and straight forward

Easy and competitive.

An easy no fuss way to insure our property - no continued advertising in my inbox and an easy to read policy document in plain language.

It's just easy

Fantastic communication, ease of use .

Easy and resonable price

Its easy

Simple to renew

As far as I've been concerned Initio is easy to work with. I haven't yet needed to make a claim, hence I don't know if 5 stars are appropriate.

Value for money, easy to do on line.

easy to do and responsive to questions.

Easy to organise online 24 hours a day.

Ease of use for the online application. Spoke to someone on the phone, very helpful and to the point information. Would recommend to others.

It was so easy

Really easy to go through the sign up process and awesome that we can get real time quotes.

Simple website to use Really good cheap policies

simple,clear, covers everything i need and I love that I change change/control amounts online instantly

Simple, exactly what we need with good service.

Easy and good products

awesome & so easy

On-line process was quick and easy!

The best!

Great price but also looks like an excellent policy. We will look at changing some of our other house insurances too.

Very easy

Love being able to do everything online.

Cheap policies, easy to deal with but mainly the comprehensive cover for rental properties.

Very easy and quick to renew our policy

A good simple process and easy to renew, thanks

Too easy

Ridiculously easy and provides what we need.

Easy and call back service was very helpful. Oh and not forgetting - no sales spiel. Love it! Thank you

So easy to use!

Easy, quick & well priced, so many websites are not user friendly its good to use one that is.

Easy to do, highly rated company

Quick, easy and is better priced than our last insurance company.

NZPIF discounts and a very competitive premium and good range of cover, thanks!

Ease of use of site, and to renew, flexibility of policy

Do so all the time! Just can't wait till I can change our vehicle's to you too!

Super easy, super fast, claim settled no problems, I'm definitely an initio fan....

So easy to setup, easy to deal with on the phone, a very pragmatic approach to insurance.

The premium is a lot cheaper than my existing insurance through a broker I have been using for years. I guess we will find out how good you are if I need to make a claim.

Have done at every opportunity I get even to strangers!!!!

Excellent customer service, online dashboard easy to manage with instant information to access.

Very easy to use and set up no lengthy forms.

Price is good and process for insuring is good. Have not had to claim so have not experienced the entire service.

Easy to set up and competitive policies. Can't comment on experience with claiming at this stage though.

ALL GOOD

you don't know how good any insurance is until you make a claim. so you don't get the 5 stars.

Easy to set up and use.

Pretty easy service, price has gone up quite a bit on renewal I would like someone to call me to discuss as I will be shopping around for the best deal.

Very easy online service, flexible cover and reasonable pricing.

I love the easy online access and payment/renewal its great

easy online application and good response when making a claim

Very easy to use

Its so easy!

Very easy to use, good pricing, hassle free

Super easy to deal with !

easy

Nice and easy GReat rates Help if you need it Claims managed really simply

Good price, easy to obtain

Very simple and clear

Because you are easy to deal with!

Easy renewal ,Available for advice and a claim was processed without a problem .

Easy online service at a good price

Easy company to deal with

Decent prices

To be honest this claim was ridiculously easy and fast, this is without a doubt the benchmark now for all insurance companies. Brilliant !!

Because it is such a competitive price and so easy to use the Website.

Nice services, satisfy my needs.

Quick and easy to renew and like the tailoring to holiday homes

i depend on experienced and successful investors and their associates and to date i have no regrets i have been able to retrieve information from your web sight which is accurate and truthful and had the relevant detail contained within it that the rangitikei council could not provide

Excellent.

Just so easy to do online.

Simple wording, by having a rapid quoting system- there is less wriggle room for both sides. Basically when I last read the policy, it seemed straight forward and fair. I have not reread it since then such is the level of confidence it inspired

Super easy and great value.

Easy to work with and try different options.

Convenient

Always easy and simple and clear.

easy to deal with

I have found Initio easy to deal with and the whenever I have had to ring in the team have been friendly and helpful. Thank you.

Simplicity. Try changing your policy with AMI and you'll understand!

Low calculator, fair rates

Great communication, policy and easy to set up.

Excellent, fast, friendly service. Thank you!

You guys ROCK!!!! I was happy with your service (as you can actually speak to real people when you need to!) but your online system is fantastic! I also sadly had to have a pretty big claim with you when I had fairly recently changed to your company for my insurance needs - and was just totally blown away with the efficiency and professionalism of how you handled it all! Keep up the fantastic work - and I cant wait till you do vehicle cover too!

Easy platform to deal with, easy access to human assistance. Haven’t made a claim, just joined on the advise given at the NZPIF conference. Friends have recommended it and I trust their blurb.

Very easy to use, friendly electronic information, competitive rates. Everything I need when looking to consider my level of cover and then renewing. Top notch.

Easy to use and competitive pricing

Easy and has good value as an owner and investor. Initio Team is also good to deal with.

The insurance is placed, with a recognised insurer,with competitive premiums,and questions regarding the policy are answered promptly on the chat

It is a nice simply way to arrange insurance. No long waiting queue on the phone and no need to go through the long questions and Initio records all info from previous insurance and you simply just need to update if anything new needs to be added. Simple and quick suits me as I'm too busy to do it the long way.

So easy to establish the cover and the one time I had a claim it was dealt with very fast and fairly.

very efficient service

Great to deal with!

So easy to review and renew a policy

Straight forward process

So easy to use, I have several insurance policies with initio and will add more when others fall due

Because of the detail you requested to insure our property. Many insurance companies do not state all that is required upfront but instead place it in the small print. Once you were sure our property met your requirements insurance was easy. Thank you.

Cover is suitable for a property that is let to people on Airbnb or BookaBach

Ease of use on website and competitive pricing

Easy online process but if you need help they are very quick to contact you and get everything sorted

I like the simple and straight forward website - far better than competitors! Plus I received two other quotes and Initio always comes in cheaper.

Good coverage. Quick and easy process.

Easy peezy

I feel premiums are high in general. Especially as I have multiple policies with you.

straight forward insurance and renewal. Although the strength of the insurance is at the time of claiming. Hopefully something that is not tested!

Very east and straight forward, and very competitive pricing compared to other quotes I received

Very easy process, great website

Easy to understand and low cost home and contents insurance

So easy, straight forward and quick to set up. And a very reasonable price too!

Easy to fill in forms, no stupid “need more info, contact us”. Instant answers.

A simple process and very efficient. I haven't made a claim, so I can't give you 5 stars yet.

Very easy to navigate and great cover

easy to use, reasonable cost ,good for holiday rentals

Absolutely hassle free process every renewal.

very easy and straight forward!

I missed my renewal payment, and was contacted by phone and text to remind me! Fabulous service and reminder at this Christmassy time of year.

Real easy to deal with

Very easy to use, convenient

Had trouble finding the full policy terms

The service that I have had to date...thank you

I have several properties now insured with Initio because it is simple, quick and so easy. Thanks for revolutionising the insurance industry with an online option that actually works well.

Great Value and Easy to Sort... Thanks

Easy as....

Best insurance website I have ever seen. Easy to use, fair plain English Policy and good prices.

Easy to use website.

Easy to apply and renew.

Great policy for my rental

So simple after waiting, talking to and getting nowhere with a very popular company.    

Quick, convenient. Thanks.

Easy to reinsure each year. No hassles changing details.

Easy to deal with and no problems when making claims.

Quick & Easy to use dashboard. Fast response to questions. Good value premiums & easy to understand policies.

Always have. Satisfied customer.

stuffed up visa payment system

So very easy and have and great responses when we have needed it Thanks

Very straight forward and easy to follow. Reasonable premium for today's market. No claims made last year, but so far so good. Thank you.

I have had a recent claim with Initio and the service was great!

That was far too easy! Great price (relative to my prior policies) too!

Good pricing for insurance coverage and simple process to sign up.

Easy to renew and covers holiday lets where others require commercial cover

Good pricing, good covergae, easy process.

Quick,easy and effective

Easy to sign up.

Setting up a policy all went well. Can't comment on claim process yet.

Easy and offers cover specific to our holiday property requirements.

Very helpful staff member answered my questions and was pleasant and helpful.

No charge if pay with visa

easy, online, good offer

So easy! It's been painful with my previous provider! THANK YOU!

Fast and easy to use.

great

easy to do

Make it easy. (so far)

The Renewal process is Lightning quick, and can change review so fast! When you have 50 odd properties I save heaps of time!

great you have the option to pay monthly now, thanks.

very user friendly

Simple, no fuss, easy to renew, with reminders sent each year! Love it!

easy

Quick, easy and very competitive premium.

easy renewal

just so easy

Pretty easy to get a quote and buy insurance.

It's so simply and easy! :)

Easy navigation of website and payment.Peace of mind

Website so easy to work through your on line quote!

Easy to deal with

It was extremely easy and user friendly including far more cost effective and value for money compared to other insurance companies

Easy online quotes, great customer service both online and by email, competitive pricing, NZPIF benefit an extra bonus!

Good price and easy as.

Great service, easy to deal with - at least at the policy initiation and renewal level!

Quick and easy! Cheers Initio

very easy renewal

It is very easy and a good price.

Think the premiums have got up hugely this year

No savings to be had on my other policies

Easy to use and efficient

It is easy to use and seems to include free contents (not that I need it) and rent cover, also covers holiday rental for owners who sometimes rent their houses out which many others don't offer.

Great, easy service and good value for money

Easy to renew policies and when I made a claim it was handled quickly and well.

Easy

THAT WAS VERY EASY

The Dashboard Is so good for managing everything

easy to renew, tested the market, and still the best value and policy.

easy to use, hassle-free, competitive discounted quotes for members of NZPIA.

So easy to use! So far so good:)

Very easy to use, great dashboard, nice prices

Easy, convenient, and very simple web-site to navigate.

So easy! And great cover options for short term rentals!

Good cover for a competitive price and easy to renew and update as everything is online.

You make renewals so easy :-)

Efficient, affordable, minimalist, reassuring.

Easy and quick process to insure property

The service I have had from Suze and Anna recently shows me that I have never really had great service to date from my insurance brokers. I have already referred two people with some rentals to Initio

Initial has been easy to deal with, pragmatic, and seems to be able to spit an honest customer and treat us as one, not as the enemy like some insurers do

Sometimes I need advice, Initio is a lonely uninformed insurance process , just hoping I get it right. Fingers crossed right?

Easy to use process. Able to amend items if required.

simple and quick

Fantastic to deal with!

Efficient, great policies, easy to use online services plus you CAN phone and speak with a human when required

Ease of application and value

Competitive Premiums (Mostly) & Cover.

The process is so quick and easy

Was recommend this by previous owners

Because I haven't had a claim and therefore don't have a complete picture of services, but from what I have had, I'm very pleased with. Thanks!

Easy and simple. Good Company.

i never do word of mouth advertising for starters and to date have not ( thankfully) had occasion to make any claims and that's where/when the cookie crumbles and one sees the true value of any specific insurer.

Will be better rated if I have to make a claim. All good.

You were recommended by my Mortgage Manager and the whole process was very simple with competitive rates

Your phone staff was very helpful that such patience to stay online guide me through the whole process saved my panic

The purchase process was fast and smooth, and I got some help from your customer support

It's so easy to use

Quick and easy to sign up!

So easy and simple. Very easy to follow website.

Very clean efficient on-line system.

Very easy online, and great service when I need to actually talk to someone.

Simple easy transparent and a reasonable price