Customer reviews

Great cover for this type of property.

Very user friendly.

Easy to deal with

easy to use

So simple and quick to use.

Really easy process

Sooo simple to insure a property and Initio support the NZPIF.

Good value, simple to use, very efficient

Value for money and so easy.

Very quick and easy the deal with

GOOD SERVICE!

Really simple service to use, value seems fair.

Been with Initio for about 5 years, for 2 properties. I am happy with the policy.

Friendly and helpful staff, good communication and ease of use

quick and easy

Easy online process

Easy, simple, and I have control over how I insure ... thank YOU!

Cover, ease of renewal and competitive premiums.

would be 5 stars, because it is all so easy. but since you have been bought out the prices have been creeping up.

Easy to use. Good pricing

Good service and easy service. Great pricing.

so far so good

Easy and fast. great stuff

Easy system to use

happy long term client

ease of use and great pricing

Have not had any direct experience (claims) so don't know how supportive your company is but cover is good and premium renewals easy to negotiate.

It was so easy! I've spent literally hours on the phone to other insurance companies and brokers this week. Initio came back with the best cover, best price and I purchased the insurance online within 5 minutes. Amazing, thank you!

It was friendly. Easy simple clear information. Liked the examples of recent payouts and do not payout. Also the info of what you covered under landlord insurance. Extensive and clear with options of increasing. Then easy to pay at end with clear information and instructions. Im not use to digital technology but it was great. Thank you

No probs renewing all info clear and easy to understand.

Cannot be easier to renew, thanks team:)

Very easy to manage, nice setup

So hassle free, easy to use, quick to update with instant communications! Not to mention the competitive premiums. Keep up the good work

Good value, easy to deal with. Simple.

Haven’t needed to use you, so can’t give 5 stars.

Simple easy good value

Quick, easy, great value for money.

Easy to deal with and very competitive

Simple to do, also love being able to play with the different boxes and see clearly how it affects premiums!

good website, easy to understand and select and edit the information

Love the dashboard and easy to renew

Process is easy, and communication is quick and informative

Easy to renew and use.

I have appreciated the flexibility of Initio, providing a policy to insure our house under different circumstances. Both when it has been used purely as our own home and when it has been used partly as a holiday rental. It was very simple to switch the house status from one to the other when updating the policy.

Easy online and bnb option

Very easy

Great way to get insurance business sorted

Never had to claim but buying and renewing the policy, online portal is amazing so thanks for the good work. Of course, no one knows how good insurance is until you claim so might find out more one day

EASY

Polite, helpful, quick and helpful service.

Best cover, best price.

Professional service, easy invoicing/payment, policy clear and understandable.

Super easy online insurance and willing to offer insurance on my trade properties as well , thanks

Couldn’t be happier with you company guys. Dashboard so easy to set up new policies or renew old one. Just wish you would insure all my other properties in Blenheim. Maybe in time aye. Thanks again. Mark.

Good

Easy. Like the portal. Would like to be able to see 2018 Schedule because i missed saving this electronically.

Helpful staff

Initio makes renewal hassle-free. Thanks.

Very easy to manage my policy

It's a breeze to use :)

Easy to check adding replacement value and the effect on premium.

Easy to manage my policies online.

Easy to use competitive prices great value for money

So easy to use.

Best house insurance company in setting up and renewing.

Fantastic - just insured 3 houses and my daughter and my wife will be insuring their houses with you next!

The cover provided for the price is much better than the traditional players. Your on-line customer journey from zero to insured, 2 minutes. Take one of your traditional competitors, couldn't provide the same cover/price, can't take dialogues and quotes digitally (even through e-mail) and require you to call at a minimum. Not so easy if you work unusual hours and also very time consuming. So on-boarding experience is very good, I hope I never need to try it but it's a good indication that claims are done just as efficiently

I find your service quick and efficient - Andre and Micah were quick to respond on chat. Also we hope you will be just as rapid to respond and payout if ever we should put in a claim.

Easy to use, lots of easy to understand information, and a good price

Easy to renew online. Very user-friendly website.

Thank you Initio for your ongoing Service. We appreciate your prompt reminders for renewals and quality.

Easy to renew, all information readily avilable

An easy online process. Policy quite well suited to a rental property.

Offers insurance cover that was hard to find elsewhere, very easy to set up

All seems to good to be true- Realistic rates, straight through processing, every thing is not too hard requiring extra payments here and there.

Great cover with good number of options available. Good pricing and good support service. Thanks.

Very easy and straight forward

Easy and competitive.

An easy no fuss way to insure our property - no continued advertising in my inbox and an easy to read policy document in plain language.

It's just easy

Fantastic communication, ease of use .

Easy and resonable price

Its easy

Simple to renew

As far as I've been concerned Initio is easy to work with. I haven't yet needed to make a claim, hence I don't know if 5 stars are appropriate.

Value for money, easy to do on line.

easy to do and responsive to questions.

Easy to organise online 24 hours a day.

Ease of use for the online application. Spoke to someone on the phone, very helpful and to the point information. Would recommend to others.

It was so easy

Really easy to go through the sign up process and awesome that we can get real time quotes.

Simple website to use Really good cheap policies

simple,clear, covers everything i need and I love that I change change/control amounts online instantly

Simple, exactly what we need with good service.

Easy and good products

awesome & so easy

On-line process was quick and easy!

The best!

Great price but also looks like an excellent policy. We will look at changing some of our other house insurances too.

Very easy

Love being able to do everything online.

Cheap policies, easy to deal with but mainly the comprehensive cover for rental properties.

Very easy and quick to renew our policy

A good simple process and easy to renew, thanks

Too easy

Ridiculously easy and provides what we need.

Easy and call back service was very helpful. Oh and not forgetting - no sales spiel. Love it! Thank you

So easy to use!

Easy, quick & well priced, so many websites are not user friendly its good to use one that is.

Easy to do, highly rated company

Quick, easy and is better priced than our last insurance company.

NZPIF discounts and a very competitive premium and good range of cover, thanks!

Ease of use of site, and to renew, flexibility of policy

Do so all the time! Just can't wait till I can change our vehicle's to you too!

Super easy, super fast, claim settled no problems, I'm definitely an initio fan....

So easy to setup, easy to deal with on the phone, a very pragmatic approach to insurance.

The premium is a lot cheaper than my existing insurance through a broker I have been using for years. I guess we will find out how good you are if I need to make a claim.

Have done at every opportunity I get even to strangers!!!!

Excellent customer service, online dashboard easy to manage with instant information to access.

Very easy to use and set up no lengthy forms.

Price is good and process for insuring is good. Have not had to claim so have not experienced the entire service.

Easy to set up and competitive policies. Can't comment on experience with claiming at this stage though.

ALL GOOD

you don't know how good any insurance is until you make a claim. so you don't get the 5 stars.

Easy to set up and use.

Pretty easy service, price has gone up quite a bit on renewal I would like someone to call me to discuss as I will be shopping around for the best deal.

Very easy online service, flexible cover and reasonable pricing.

I love the easy online access and payment/renewal its great

easy online application and good response when making a claim

Very easy to use

Its so easy!

Very easy to use, good pricing, hassle free

Super easy to deal with !

easy

Nice and easy GReat rates Help if you need it Claims managed really simply

Good price, easy to obtain

Very simple and clear

Because you are easy to deal with!

Easy renewal ,Available for advice and a claim was processed without a problem .

Easy online service at a good price

Easy company to deal with

Decent prices

To be honest this claim was ridiculously easy and fast, this is without a doubt the benchmark now for all insurance companies. Brilliant !!

Because it is such a competitive price and so easy to use the Website.

Nice services, satisfy my needs.

Quick and easy to renew and like the tailoring to holiday homes

i depend on experienced and successful investors and their associates and to date i have no regrets i have been able to retrieve information from your web sight which is accurate and truthful and had the relevant detail contained within it that the rangitikei council could not provide

Excellent.

Just so easy to do online.

Simple wording, by having a rapid quoting system- there is less wriggle room for both sides. Basically when I last read the policy, it seemed straight forward and fair. I have not reread it since then such is the level of confidence it inspired

Super easy and great value.

Easy to work with and try different options.

Convenient

Always easy and simple and clear.

easy to deal with

I have found Initio easy to deal with and the whenever I have had to ring in the team have been friendly and helpful. Thank you.

Simplicity. Try changing your policy with AMI and you'll understand!

Low calculator, fair rates

Great communication, policy and easy to set up.

Excellent, fast, friendly service. Thank you!

You guys ROCK!!!! I was happy with your service (as you can actually speak to real people when you need to!) but your online system is fantastic! I also sadly had to have a pretty big claim with you when I had fairly recently changed to your company for my insurance needs - and was just totally blown away with the efficiency and professionalism of how you handled it all! Keep up the fantastic work - and I cant wait till you do vehicle cover too!

Easy platform to deal with, easy access to human assistance. Haven’t made a claim, just joined on the advise given at the NZPIF conference. Friends have recommended it and I trust their blurb.

Very easy to use, friendly electronic information, competitive rates. Everything I need when looking to consider my level of cover and then renewing. Top notch.

Easy to use and competitive pricing

Easy and has good value as an owner and investor. Initio Team is also good to deal with.

The insurance is placed, with a recognised insurer,with competitive premiums,and questions regarding the policy are answered promptly on the chat

It is a nice simply way to arrange insurance. No long waiting queue on the phone and no need to go through the long questions and Initio records all info from previous insurance and you simply just need to update if anything new needs to be added. Simple and quick suits me as I'm too busy to do it the long way.

So easy to establish the cover and the one time I had a claim it was dealt with very fast and fairly.

very efficient service

Great to deal with!

So easy to review and renew a policy

Straight forward process

So easy to use, I have several insurance policies with initio and will add more when others fall due

Because of the detail you requested to insure our property. Many insurance companies do not state all that is required upfront but instead place it in the small print. Once you were sure our property met your requirements insurance was easy. Thank you.

Cover is suitable for a property that is let to people on Airbnb or BookaBach

Ease of use on website and competitive pricing

Easy online process but if you need help they are very quick to contact you and get everything sorted

I like the simple and straight forward website - far better than competitors! Plus I received two other quotes and Initio always comes in cheaper.

Good coverage. Quick and easy process.

Easy peezy

I feel premiums are high in general. Especially as I have multiple policies with you.

straight forward insurance and renewal. Although the strength of the insurance is at the time of claiming. Hopefully something that is not tested!

Very east and straight forward, and very competitive pricing compared to other quotes I received

Very easy process, great website

Easy to understand and low cost home and contents insurance

So easy, straight forward and quick to set up. And a very reasonable price too!

Easy to fill in forms, no stupid “need more info, contact us”. Instant answers.

A simple process and very efficient. I haven't made a claim, so I can't give you 5 stars yet.

Very easy to navigate and great cover

easy to use, reasonable cost ,good for holiday rentals

Absolutely hassle free process every renewal.

very easy and straight forward!

I missed my renewal payment, and was contacted by phone and text to remind me! Fabulous service and reminder at this Christmassy time of year.

Real easy to deal with

Very easy to use, convenient

Had trouble finding the full policy terms

The service that I have had to date...thank you

I have several properties now insured with Initio because it is simple, quick and so easy. Thanks for revolutionising the insurance industry with an online option that actually works well.

Great Value and Easy to Sort... Thanks

Easy as....

Best insurance website I have ever seen. Easy to use, fair plain English Policy and good prices.

Easy to use website.

Easy to apply and renew.

Great policy for my rental

So simple after waiting, talking to and getting nowhere with a very popular company.    

Quick, convenient. Thanks.

Easy to reinsure each year. No hassles changing details.

Easy to deal with and no problems when making claims.

Quick & Easy to use dashboard. Fast response to questions. Good value premiums & easy to understand policies.

Always have. Satisfied customer.

stuffed up visa payment system

So very easy and have and great responses when we have needed it Thanks

Very straight forward and easy to follow. Reasonable premium for today's market. No claims made last year, but so far so good. Thank you.

I have had a recent claim with Initio and the service was great!

That was far too easy! Great price (relative to my prior policies) too!

Good pricing for insurance coverage and simple process to sign up.

Easy to renew and covers holiday lets where others require commercial cover

Good pricing, good covergae, easy process.

Quick,easy and effective

Easy to sign up.

Setting up a policy all went well. Can't comment on claim process yet.

Easy and offers cover specific to our holiday property requirements.

Very helpful staff member answered my questions and was pleasant and helpful.

No charge if pay with visa

easy, online, good offer

So easy! It's been painful with my previous provider! THANK YOU!

Fast and easy to use.

great

easy to do

Make it easy. (so far)

The Renewal process is Lightning quick, and can change review so fast! When you have 50 odd properties I save heaps of time!

great you have the option to pay monthly now, thanks.

very user friendly

Simple, no fuss, easy to renew, with reminders sent each year! Love it!

easy

Quick, easy and very competitive premium.

easy renewal

just so easy

Pretty easy to get a quote and buy insurance.

It's so simply and easy! :)

Easy navigation of website and payment.Peace of mind

Website so easy to work through your on line quote!

Easy to deal with

It was extremely easy and user friendly including far more cost effective and value for money compared to other insurance companies

Easy online quotes, great customer service both online and by email, competitive pricing, NZPIF benefit an extra bonus!

Good price and easy as.

Great service, easy to deal with - at least at the policy initiation and renewal level!

Quick and easy! Cheers Initio

very easy renewal

It is very easy and a good price.

Think the premiums have got up hugely this year

No savings to be had on my other policies

Easy to use and efficient

It is easy to use and seems to include free contents (not that I need it) and rent cover, also covers holiday rental for owners who sometimes rent their houses out which many others don't offer.

Great, easy service and good value for money

Easy to renew policies and when I made a claim it was handled quickly and well.

Easy

THAT WAS VERY EASY

The Dashboard Is so good for managing everything

easy to renew, tested the market, and still the best value and policy.

easy to use, hassle-free, competitive discounted quotes for members of NZPIA.

So easy to use! So far so good:)

Very easy to use, great dashboard, nice prices

Easy, convenient, and very simple web-site to navigate.

So easy! And great cover options for short term rentals!

Good cover for a competitive price and easy to renew and update as everything is online.

You make renewals so easy :-)

Efficient, affordable, minimalist, reassuring.

Easy and quick process to insure property

The service I have had from Suze and Anna recently shows me that I have never really had great service to date from my insurance brokers. I have already referred two people with some rentals to Initio

Initial has been easy to deal with, pragmatic, and seems to be able to spit an honest customer and treat us as one, not as the enemy like some insurers do

Sometimes I need advice, Initio is a lonely uninformed insurance process , just hoping I get it right. Fingers crossed right?

Easy to use process. Able to amend items if required.

simple and quick

Fantastic to deal with!

Efficient, great policies, easy to use online services plus you CAN phone and speak with a human when required

Ease of application and value

Competitive Premiums (Mostly) & Cover.

The process is so quick and easy

Was recommend this by previous owners

Because I haven't had a claim and therefore don't have a complete picture of services, but from what I have had, I'm very pleased with. Thanks!

Easy and simple. Good Company.

i never do word of mouth advertising for starters and to date have not ( thankfully) had occasion to make any claims and that's where/when the cookie crumbles and one sees the true value of any specific insurer.

Will be better rated if I have to make a claim. All good.

You were recommended by my Mortgage Manager and the whole process was very simple with competitive rates

Your phone staff was very helpful that such patience to stay online guide me through the whole process saved my panic

The purchase process was fast and smooth, and I got some help from your customer support

It's so easy to use

Quick and easy to sign up!

So easy and simple. Very easy to follow website.

Very clean efficient on-line system.

Very easy online, and great service when I need to actually talk to someone.

Simple easy transparent and a reasonable price

so easy

Easy to use, very efficient

Because you adhere to the KISS principle which makes life easy for dummies like me !!

Easy to arrange cover Suze is great to deal with for any queries

Easy website, helpful staff

Super easy and quick to set up insurance.

So easy on line

Quick & Easy to insure Good price

Easy to use site, insurance covers everything I require, pain free process.

Its so easy to set up on the website and easy to understand.

Very satisfied.....uncomplicated

Value for money and comprehensive policy. 5 Stars!

Love the ease of this, and think the policy is great.

Very easy to use. Shame there is no lending in the Marlborough Sounds.

Value for money. Convenient. Comprehensive Cover. Competitive.

I can easily review every policy. All the information is on the site. I can customise the insurance for each property. It easy to use and not confusing.

Precise hassle free instructions easy to follow by a technically challenged oldie

The best deal, easy and quick.

Friendly helpful customer service

Nice and simple

Easy to deal with, make changes, renewal etc. I was also impressed with Sam's fronting of recent Auckland Property Investors' webinar. Only issue is current refusal to insure properties in Wellington area. I would have thought that for long-standing clients some accommodation could be made.

Not meeting current day needs of holiday home owners - We live in the house and rent it out when we go on holiday. So we need short term tenant cover for some of the year (holiday home insurance, intentional damage, loss of rental income etc) and owner/occupier insurance for some of the year (replacement accommodation etc). This would be the case for a large number of persons in the Queenstown Lakes District and is definately a clear market to tap into.

Excellent web site and reasonable price.

Been a customer for a few years, now. Always been happy with the service, also in claims situation. :-)

Very

Easy to deal with and dealt with our one claim promptly and well.

efficient, easy, understandable, concise, thorough, experts

Ease of use, great customer service. Highly recommend them.

Great easy way to get a quote and to buy insurance. No hassle easy to follow instructions. Premiums are competitive and miles better than the insurance company that I had been with for nearly 30 years. Initio answered the phone in an appropriate time when I was making an inquiry, and a salesperson returned a call promptly when they were required. Cheers. Many thanks.

The price is fantastic. The service is great. The policy is comprehensive. And now for NZPIF members we only have to do inspections every 4 months.

Cost went up by 10%

Easy and quick to use

Ease of use and pricing

Cheap easy to renew easy to know whats covered.

great service

Simple and reasonably priced

Very fair and helpful pleasant staff

great cover at a very good price

Easy claim process and very helpful staff members, would definitely recommend Initio.

Trying to get policy changed as it is in kaikoura proved to be a major headache, and we have had to proceed with no changes as time has run out for us.

Haven't had any issues yet but very easy to sign up and good price. It would be great if there was also no claims bonus or some way of reducing the contents insurance i.e 30,000 value not just starting at 60k or none.

Great easy service and i like that it is tailored for rental properties,.... but is starting to look very expensive, especially with the massive earthquake levy from the government. Also, it is hard to clarify if the excess applies to each item, as i have heard is the case with some policies from other companies - This is concerning as it potential makes the content insurance worthless. It would be great if this was immediately transparent without trying to plough through small print.

Easy to deal with. Make insurance simple, like it should be.

Fast /Easy / Competitive Pricing

Simple, easy, logical and competitive

Great to deal with!

Easy, quick and user friendly

Not satisfied with a recent claims process.

Easy

Easy to set up . Will get back to you if leave a message. Competitive price.

Very competitive easy set up .

Pleased with the value and range of coverage. Easy to deal with online and on the phone.

It's easy & quick to insure online. Very impressed with the service. Excellent staff whenever I have phoned the 0800 number.

Like all insurers it appears Initio are using historical & hypothetical events to unfairly ratchet up our insurance costs year on year to protect themselves and their profits. We've gone $1200/$1450/$1850 year on year for the same property & I shudder to think what next year's increase will be. Our property has been in situ for around 60 years and has never suffered damage through earthquake or weather event yet some risk matrix invented by the industry suggests our premium should rise by 30% this year yet we've never made a claim. Why would I want to support/endorse that? Like almost everyone else insurance is a necessity for us & I have no choice but to begrudgingly pay the asking price.

great service, friendly and helpful staff, prices

Best price. Very simple online procedure for a 2 unit rental property. When I did have a query the service and response was excellent. Highly recommend.

Easy

Amazing service and easy to do!

Too Easy!!!

It's so easy to use online

Easy and efficient and very competitive rates

Easy to deal with.

Just as easy as the first one. Wow.

For an old girl like me you made it really easy, thank you

The premium is extremely good value for the cover you get. Staff are very helpful and pleasant to talk to.

Super simple process

Comprehensive cover and easy to get quotes and organise insurance

Easy simple great

Easy to understand, straight forward and good price.

Excellent , friendly and fast help..Thank you Suze

Quick and easy and good value.

Great service.

Quick and easy, with good cover at a good price.

Easy and quick

3rd time using - fast, easy and cost effective

Good easy service. Reasonable fees.

Fantastic online insurance...so easy

Very easy to use and great visibility online

Great coverage, easy to deal with!

Easy to use, good information and I did a claim last year after Cyclone Fehi that was handled well. With thanks Richard

Online Insurance Cover is easy and convenient and the Hamilton contact is excellent when we have needed to contact Initio for queries, etc.

if is affordable and easy website to navigate.

Easy.

Easy to use.

Simple & easy online dashboard for all details, renewals & claims. Cover for lost rent & contents. Originally was the cost also.

Easy to understand, intuitive and competitive price. Thanks.

Easy app to use. Competitive rates

Great Price, broad coverage

Great policy for good prices, can trust that prices are kept as low as possible. People friendly and helpful when you need them.

Easy to insure. Reasonable premium.

Very good and easy to insure property

Getting there, have a look at how European insurers quote for business

Buying an insurance made simple!

Good service, good cover, unfortunately steadily increasing prices every year

Easy to deal with

Easy to obtain information eg. quote options and keeps running record of claims so I don't have to record separately. Administration is fast and straight forward. Policies cover all the essentials!

Easy.

Great Pricing and easy website to navigate

Easy to manage online.

Great cover & easy to renew

Easy to renew, competitive, friendly!

Easy to understand and usewebsite combined with good service for claims and you are a broker

I’m a landlord (and one of the Initio founders). Its so easy. I love being a customer. Built by property owners for property owners.

Value and convenience

Simple, No Automatic renewal, In comparison to others not too expensive

Excellent to deal with, helpful staff both on chat line and by telephone

Easy to calculate premium, no waiting on phone, straighforward

So easy to renew / although we haven’t had to claim yet very impressed with ease to get quotes/ apply and obtain insurance!

Easy to get insurance and very hassle free

Very easy to get and hassle free

Easy to do and hassle free

Great service

Happy with the prices. Happy with the service.

Great so far!

So so easy, and great policy.

All information is readily available and very easy to update or choose additional cover if needed.

No policy cluster discount available

EASY AND EFFICENT PROCESS TO RENEW

Value

Ease of use

Easy online process, price was lower than current insurer.

Easy and great pricing for the cover

Very easy to work through online and the pricing is good.

Value for money and such and easy prices doing it online

Online & easy

Fabulous service

Easy to use, no hassle claims

Great service - quick and easy over the internet - tailored for investors. Great support at helpdesk with any queries.

Easy to operate systems, good communication with claims.

Very easy to insure and pleasant staff.

Like the service, and also liked the 6 month inspection which you now changed to three months unfortunately.

Very easy to do business with

It has worked well for me and the website works well too.

Because you are awesome

Because it's easy to set up insurance and we know Rene :)

So easy to renew or alter insurance details.

Very simple and intuitive website.

Painless

This process has been very simple and the team has been very prompt and helpful. Great start!

Makes insurance easy to renew, good service team.

Very easy to renew our insurance on our rental property’s

Easy peasy

Hassle free insurance and very good communication

Its quick easy, and best of all cheaper than most of your competitors

Straight forward, easy to read, connected to BookaBach/HomeAway.

So easy and no waiting on hold on the phone for hours!

It's easy, and the language used to explain things is clear and understandable.

Great policies, good value & great service.

You were the only ones doing this type of insurance.

Easy to deal with, easy website

Ease of renewing and cover types offered.

Easy to do, and prompt,clear response to my online question.

Easy, straight forward process and good value

Excellent service so far. Thank you.

Great service, great helpful staff, easy to use site.

Efficient and easy to use.

Fast and efficent..Thanku:)

Value for cover and easy user friendly website!

Quick Easy and reasonable pricing

Nice easy sign up. Good price. Dashboard is fantastic.

Its so simple especially when renewing and its an insurance for holiday homes

Efficient easy to use website. Very clear what I am paying for.

Initio have given me excellent service and I have referred a few people.

Excellent quick and thorough service, easy-to-use and comprehensive website. Great.

Good experience dealing with you.

Very easy to use. Covered my property which other insurers wouldn't cover it because it is 5 units. However wanted to do monthly payments using AP but only Visa option so did annual.

Because the home insurance policy is available to cover a home or holiday home that is also sometimes rented out to casual guests. Some other insurance companies seem to find this a difficult risk to estimate so do not have a policy that's suitable.

Great service and clear instructions

Very easy to do online and if I had a question you answered the phone when I called

Good service, good price, good cover.

Competitive rates, comprehensive cover and easy to arrange online.

Easy to renew online :-)

As always have stated the ease of taking out a policy. But sadly now I am having to add that I have had to claim on a rental property and after an initial hickup and being very stressed out, have found that they are handling this situation with compassion and understanding and it is certainly making the horrific process of damage and loss so much more bearable with their help and support - although we are a long way off completing the clean up and repair (which is quite extensive) am so so so happy that I chose Initio and am no longer with my old insurance company! Thank you Initio!

Love the dashboard and easy way to renew policies

Really user friendly system

Quick and easy

Quick and easy

Easy!

Excellent, fast, easy

The right policy at the right price plus you have been excellent when it comes to making claims

Very quick and very easy - love the online access - thanks very much

Nice and simple to deal with, No running barefooted over hot coals to be approved with Initio! Wayne

Nice quick and easy process and was able to answer last minute questions from the very helpful Suze on the Chat function. Thanks.

Pretty damn easy to sign up and a great deal for a property investor. Only challenge is remembering any claims you've ever made in the last 5 years! You never have that info on hand! Otherwise, great work.

Value for money.

Easy and great to deal with

A comprehensive cover that fills in a gap in the market that represents holiday houses

User friendly site, reasonable pricing, caters to holiday rentals.

great easy process.

Great so easy to insure a property. Very transparent process.

Friendly staff, reasonable quotes, easy to get quotes online. Any future possibilities of doing car insurances just like home insurance, if possible.

Price, good for airbnb

i am happy with the service, the monthly payments are a little over the top compared to annually, more so than other insurance companys

So simple, so convenient and saves me time & money - thnks

Blow by blow the best value you’ll get.

So far I have no reason to complain about anything.

Website easy to use. Recommended by PIA.

Simple, easy, transparent insurance with great rates

Easy to set up or renew, love it being done online.

Provides cover for family holiday home and rental from time to time

Good service at competitive prices. Policy for rental properties includes malicious tenant damage and gives good cover for residential property investments.

When it comes to making a claim, Initio have amazing customer service. They were extremely helpful every step of the way.

Super easy to deal with even when I had to put in a meth claim. Highly recommend for other landlords.

Good website layout, well written documents, good price.

Price

Long time client of Initio and the insurance is convenient. Yet to see how it is when making a claim?

Nice and easy to do, and helpful staff on chat line. Thank you

Easy payment options

Easy to use and friendly service

Because it's easy being on-line and after meeting with Rene feel comfortable that the policy covers us adequately.

Intuitive online process, always been good when I've had claims or queries, very efficient and accessible.

Great customer service, thank you.

Easy service and credit card payment options

easy

Good pricing, simple site to use, quick and easy.

Very easy website to use. Recommended by others. Good price.

Great service, efficient, good cover.

Very easy to do online, no need to call anyone, quick and fast.

Very seamless and meets our requirements.

Easy

Easy to purchase and we have had a claim that was taken care of very promptly.

Its so easy and the premiums are great value. Ive insured two homes with Initio now and Ive not had any problems to date.

Quick and cheap

Easy process and lovely experience from the staff on emails and over the phone.

Easy, but would like to deal with a person when insuring such an important item.

Easy to use. Inexpensive.

Everything seems to work efficiently and the website is easy to use.

Faultless to date

The online process is really easy.

Great service and price. Thanks.

Easy to navigate website, friendly informative staff with quick responses. Suze Ferry is excellent to deal with.

Great service! It's simple, very transparent and great customer service with claims.

Great online platform, very convenient and easy to use.

Easy no hassle

Fabulous - Brilliant easy to use website that is clear and very easy to navigate! Keep up the great work - just wish I could insure my vehicles with you too!!!!!

Ease of service

Fabulous! best annual fee's and such an easy site to use!

Good bastards

Easy to deal with and competitive prices

Quick and easy, seems a fair price.

Easy system to use, type of cover suits our application.

Your policy is tailored to my needs. Renewal is very easy.

Great, fast, professional service and good prices.

Cool

Easy, fair price, no mucking around.

Great price and good service.

Easy to do

Easy, quick, simple

It's just easy!

Have been recommending to others for a number of years. Have had great service.

Because your policy is suited to our needs ie holiday home that is rented out. Thankyou.

great service

Easy as

Easy

This is without a doubt the easiest and most user friendly insurance on the market - and the best priced. Thanks!

Brilliant!! Saved me lots - now have 5 policies with them - so simple and straight forward

Nothing you can do about it I guess, but we are still pretty annoyed at what took place with our first and only claim a couple of years or so ago when we had a tenant deliberate damage claim, and the insurer tried to avoid the claim by telling us each individual hole was a separate event attracting the excess in each and every case. This to us was an act of absolute bad faith, and effectively rendered the tenant damage cover completely unclaimable. We may have battled our way to having the excess applied per room instead, and very begrudgingly worn that, but as honest and careful landlords that experience leaves a bitter taste in our mouths to this day.

Easy to review, update, renew, all good.

Easy and hassle free insurance quote through to buying. Highly recommended

Quick, easy, reliable

So easy and much cheaper than another quote I had.

It is a simple process and I have been with Initio for at least 5 years possible more?

Easy

Everything about applying was very straightforward

Competitive premium, easy online process!

Super easy renewal process, competitive premiums

Competitive premium

Competitive, easy to do.

Having assembled all the documentation prior to lodging the claim, such as the police report number, photos and a quote to fix - the claim was accepted and paid out all on the same day. This is efficient beyond words.

It's so simple.

Site was easy to get around. I have already recommended for another house.

easy to deal with via phone and online

Provides specific insurance cover for rented or less occupied houses (e.g. the Bach)

Easy to do, staff responsive to any queries.

Paid our insurance online. Very efficient, easy to use and great value for money.

Ease of Use, promptness of information, never had any issues with Initio. Love it!

Good value for money, easy to use online.. clear and concise. I have had good customer support dealings and good claims handling (even though things did not go my way - process appeared to be fair and transparent)

You are easy to contact and discuss any problems we might have. You always email us to let us know when premiums are due- thanks for that.

Claims service was caring and professional. Can't ask for more.

very easy to do and great holiday home cover package

Service from staff is always efficient. Website is easy to use.

Good value for bach owners

So easy!!

Just insured our new build through your website (via NZPIF) and what a breeze! Thanks. Awesome service.

Love the online site, ease of doing business, and very good pricing and coverage options.