Want to work for a kick-ass insurance provider?

At initio, we’re not just hiring; we’re on the lookout for thinkers, creators, and lively souls eager to influence the next chapter of insurance for our clients. If you’re brimming with creativity and ready to make an impact, you’re in good company. 

Did we mention we’re an Award Winning Workplace?

Yes, you read it right; we’ve got a brand-new accolade. We’ve been named one of the Best Insurance Providers to Work for in Australia and New Zealand in 2023! If you want to be part of a company that’s officially recognised as a brilliant place to work, one that truly looks after its staff, then look no further. Come join our award-winning team and let’s transform those brilliant ideas into something that shines even brighter.

Open Positions

Here’s a sneak peek at our roles currently on offer.

Don’t see the perfect role just yet? Keep swinging by – new opportunities land faster than you can say “Cheeseburger Fridays.”

Position Purpose:

Our Claims Consultants oversee all elements of claims, serving as the technical advisor for our team. Staff primarily report to the Operations Manager but also seek advice from the Claims Manager. A successful Claims Consultant minimises distractions for other team members, who only step in for high-level issues or policy failures.


Regular updates are given to the Operations Manager, and clients are kept informed about their claims. Accurate data recording is essential.


Previous experience as a claims consultant or claims manager is essential. An understanding of how an insurance underwriting agency transacts and operates will be the key to your success.


Key tasks include managing all claim activities, fostering solid relationships with stakeholders, and reporting weekly to the Operations Manager. The role is proactive in refining our claims process, from online client experience to settling authority agreements with underwriters.


Other responsibilities include prompt and professional phone communication, reviewing ongoing work to identify support areas, and carrying out additional duties as directed by the management team.


This role will be based in our Hamilton office.  If this sounds like it’s right up your alley, go ahead and hit the ‘Contact Us’ button. We’d love to hear from you.

This role is key to retaining our current clients and winning new business. This position will enhance your existing knowledge in personal lines insurance. You’ll need strong tech skills, good communication, problem-solving abilities, and a basic understanding of insurance underwriting.


Previous experience as a broker support or underwriter support is essential. An understanding of how an insurance underwriting agency transacts and operates will be the key to your success


Daily tasks range from handling phone calls promptly to managing live online chats and customer queries via Zendesk. You’ll negotiate with underwriters, ensure timely follow-up on expired policies, and process refunds. You’ll also assist in content creation, website maintenance, and performance testing.


Strong relationships with underwriters and third-party brokers are vital, as well as offering claims management support when needed. You’ll also handle other support and admin tasks as they arise.


This role will be based in our Hamilton office. If this feels like a good fit for you, don’t hesitate to hit the ‘Contact Us’ button. We look forward to connecting.

About You

  • A Team Member with Mana

    At initio, we’re making the old new again by transforming an age-old process into something fun. If you’re filled with passion, thrive in a team, and have energy to spare, we want to celebrate your drive to make a difference.

  • Get Stuck In (!)

    You don’t just sit around; you lead by example. A self-starter who proactively looks for what to do next. Whether it’s asking for work or suggesting ideas, you take pride in your team effort.

  • Problem Solver

    A challenge excites you, and curiosity fuels you. If something puzzles you, you’ll explore, dig deep, and envision how it could work better, enhancing both the team and customer experience.

  • Proactive Communicator

    You speak and write with proactive respect for various communication styles. Openly sharing thoughts or concerns before they become issues, you love teamwork and the thrill of shared success.

  • Love to Learn

    Staying current with industry practices is your game, and learning is your passion. Whether through reading, podcasts, videos, or community interaction, you’re always hungry to learn more.

If any of the above describes you, then we can’t wait to meet you – so let’s catch up!

Some great things you'll experience working for initio

Just in case you needed further motivation.. Initio is more than a mere workplace. Here’s a glance at the fabulous perks you’ll appreciate when you join the initio family:

Life allowance

For life’s little extras – $2000 per annum.

Travel Insurance

Explore the globe worry-free with our company-backed international travel insurance (family included).

Food & Drink

Dive into our drinks fridge and premium coffee machine, available to staff 24/7, and keep an eye out for cheeseburger Fridays.

Wellness Boosters

How about some yoga (weekly on Thursdays) or a quarterly in-office massage? We’re on it (robes not included).

Professional Development

Ascend with our supported professional growth opportunities.

Games & Fun

Table tennis, arcade machine, darts board, and a soon-to-be pool table – say no more?

Monthly New Business Jackpot

Try your luck to win up to $1,000. It’s like a mini lottery but with friendlier odds!

Birthday Time Off

Enjoy your special day, our treat.

Flexible Work Environment

Work your way! Our “glue days” are Tuesdays and Thursdays, + one other of your choosing.

Discounted House & Contents Insurance

We’ve got your needs in mind.

Latest Tech

Up-to-date gadgets to make your role smooth sailing.


Our in-office car park bot <Kevin> spreads the love when it comes to sharing our allocated company parking spots.

Modern Office Space

Enjoy a bright and open environment with comfortable seating and collaborative areas.

Fantastic Office Culture

We celebrate our team’s success – consider it a regular high-five, with a sprinkle of fun.

Our founders

Our drinks fridge