Stormy Weather

Once again wild weather is storming up and down the country. As the water damage claims start flooding into the initio team, it seems like a good time to give you some tips on managing storm damage.

Secure your property

Take care of yourself and your property to prevent further loss or damage. If you need to, contact emergency services such as fire, police or your lines company. Do not approach or attempt to remove trees from fallen power lines. Do secure trampolines, playground equipment, and outdoor furniture. These items are known to be great flying missiles.

Check the damage

Take photos of the damage, if your claim is straightforward we could assess your damage from these. If possible, retain any damaged items in case we need to view them or obtain a report on the damage.

Arrange repairs

If you have water damage to floor coverings, contact Jae’s on 0800 225 552 to arrange cleaning and drying. If your property requires emergency repairs to prevent further damage, arrange a repairer to attend immediately. It is possible the repairer will be busy with emergency callouts. If so, arrange for them to initially undertake the emergency repairs, then return at a later stage to report on the damage and provide a quotation for full repairs.

Make a claim

Login to your initio dashboard and click ‘make a claim’ answer the questions and upload any relevant documentation such as receipts, quotes, and photos. If you have any additional details or forget to send something initially, you can email [email protected]

If your claim is urgent and you need to speak to someone, call 0800 763 929, or 0800 560 333 if outside business hours.