Holiday hours
Over the holiday period of the 23rd December 2024 to 13th January 2025, initio will be operating with skeleton team.
If you require urgent assistance please call 0800 763 929.
For enquiries during this time, email us – a team member will respond as soon as possible:
- Support: Email Support
- Claims: Email Claims
Got a question for us?
At initio, we’re not into making you wait for something you might be able to do yourself.
We have a wide range of useful content and frequently asked questions on our support page. Try searching your query or topic in our support search bar below. You might be able to find an answer yourself!
Make a claim?
All claims need to be lodged through your initio dashboard – No phone call required!
The progress of your claim will show on your dashboard and by email.
Need a quote?
We do all our quotes online, just answer a few questions. If you like the quote, you can continue and purchase the cover online.
Chat online
Send us a message on our live chat and if we are not around we will get back to you by email.
Still can’t find what you’re after?
For urgent queries please give us a call during our business hours.
Customer service
0800 763 929
8:30am – 5:00pm (Mon – Fri)
For overseas callers please call +64 7 929 4126
Claims
0800 763 929
For after hours emergency claims 0800 227 653 (IAG After Hours)
Office address
BECA Building
6 Garden Place
Hamilton City
Hamilton
Mail address
PO Box 19497, Hamilton 3244