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Practical claim advice - Initio Insurance NZ

Practical claim advice

How to: Storm Damage Claim

IMPORTANT:  If your house is unsecure, unsafe or vulnerable to more damage, get a professional to make the house livable and we’ll work through the costs together later. After ensuring the house is secure and everyone is safe, here’s what to do if you have home and contents insurance with… Learn more

Claims - What is and isn't covered?

Here’s a simple list of losses that are and aren’t covered by Initio’s home and contents insurance policies. Note this is not an exhaustive list but some of our more popular claims. Please refer to our full policy for more details. Covered: ✅   Car crashes into front fence. ✅ … Learn more

How To: Intentional Vandalism by Tenants Claim

Found deliberate damage at your rental property? Don’t worry, your Initio landlord insurance policy covers up to $25,000 of deliberate damage by tenants. If you’ve found holes in walls, smashed windows, graffiti etc, please follow our below steps. What you need to do 1. Take photos of the damage… Learn more

How to: Methamphetamine Contamination Claim

Methamphetamine contamination in a rental property can be an alarming and confusing time for property owners.  There are conflicting theories on what levels are acceptable and what needs to be done to get the house livable again.  Initio keeps it simple and adheres to the Ministry of Health Guidelines… Learn more

How to: Accidental Damage Claim

Accidental damage is irksome, someone or something has damaged your property and it needs to be made right.  Don’t worry, that’s what you’ve got home and contents insurance for and we’re here to help. IMPORTANT: If your house is unsecured, unsafe or vulnerable to more damage, get a professional to… Learn more