Vehicle Claims

Vehicle claim basics

It can be a shock for your vehicle to be damaged – whether you’ve been in an accident, had your vehicle stolen, or discovered it damaged in a parking lot.  We’re here to help, so when you’re ready and able, lodge your claim online and we can guide… Learn more

Roadside Assist now online!

If you’ve signed up for initio’s Roadside Assist service and find yourself stranded due to a breakdown, help is just a few taps away. With Roadside Assist Online, getting back on the road has never been easier. Roadside Assist Online… Learn more

Am I still insured if I crash without a warrant?

It’s the stuff of nightmares. The family car is booked in for a Warrant on Tuesday, but you still have to do the Monday school run. Everything runs to plan until a distracted driver rear-ends you at the lights. Will your insurance still cover the damage? Don’t worry,… Learn more

How does Claims Grade and Knock-for-Knock work?

When you have had claims you may have to pay more premium on your insurance. Don’t be offended, insurance companies are just trying to automatically place a price on the risk of the driver. In insurance driving this is called ‘pricing risk’. Car insurance is a bit different to… Learn more

What is Driver Grade?

The main driver’s age and loss history is a major factor in calculating your car insurance premium When you get a quote from us we ask about the number of claims you’ve had in the last five years, where you or the owner paid the excess. Each anniversary,… Learn more