Steps to take if your windscreen is damaged
Key takeaways
- If you have Full Cover, no excess applies when the claim is only for repair or replacement of your windscreen, windows, glass sunroof or driving lights.
- Claims for windscreen damage must be lodged online through your initio dashboard against the correct vehicle policy.
- Once your claim has been submitted, you can choose your own repairer and arrange a booking at a time that suits you.
- For small chip repairs, many repairers offer mobile repair services and can come to your location.
- You’ll need to provide your repairer with the claim reference from your confirmation email.
- After the repair is complete, let initio know so the repairer’s invoice can be processed and your claim can be finalised.
Lodge the claim online
If you need to have your windscreen repaired, you’ll need to log in to your initio dashboard and lodge the claim with us online against the right car policy. It’s quick and easy to do, just follow the prompts to complete the necessary questions.
Book in the repairs
Once you’ve lodged your claim, it’s up to you to choose and book a repairer. Simply provide them with the reference details from your confirmation email. You can call, email, or book online at a time that works for you. For chip repairs, many repairers can come to you.
Here are some we recommend:
- NOVUS
- 0800 20 35 35
- book online | www.novus.co.nz
- Smith & Smith
- 0800 80 90 80
- book online | www.smithandsmith.co.nz
- Hamilton Windscreens (Hamilton only)
- 07 849 2818| 712 Te Rapa Road, Te Rapa, Hamilton
- Email | www.hamiltonwindscreen.co.nz
- Tauranga Windscreens (Bay of Plenty only)
- 07 578 9144 | 54 First Ave, Tauranga
- Email | www.taurangawindscreen.co.nz
If there are any issues with the repairer please have them call us or email us.
No excess!
If you have full cover on your vehicle with initio, then you don’t have to pay an excess if the claim is just for repair or replacement of your windscreen (or windows, glass sunroof or driving lights).
When the repair is completed
Let us know once the work is complete so we can look out for the costs from the repairer. Once the repairer’s invoice has been paid, we will let you know, and close the claim in our system. All done!
The process at a glance:
| Step | What to do |
|---|---|
| 1 | Lodge your claim through your initio dashboard |
| 2 | Receive your claim reference |
| 3 | Choose and book your repairer |
| 4 | Provide the repairer with your claim reference |
| 5 | Notify initio once the repair is complete |
| 6 | We pay the repairer and close your claim |
Frequently asked questions
How do I make a windscreen claim?
Log in to your initio dashboard, select the correct vehicle policy and lodge your claim online by following the prompts.
Can I choose my own windscreen repairer?
Yes. After lodging your claim, you can choose and book the repairer you want to use. Simply provide them with your claim reference number.
Do I have to pay an excess for a windscreen claim?
If you have Full Cover and the claim is only for repair or replacement of your windscreen, windows, glass sunroof or driving lights, you won’t need to pay an excess.
Other articles of interest
- How do I buy my first vehicle cover?
- How do I make changes to my vehicle cover?
- Am I still insured if I crash without a warrant?
Written by Megan Fisher, Head of Marketing at initio.
Megan has been with initio since 2022 and has over 20 years’ experience in marketing and product strategy. She works closely with initio’s claims and customer experience teams, giving her a first-hand view of how insurance works when customers need it most.