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Digitally savvy, human touch; The heart of initio

Since 2011 we have been redefining insurance. We are creating an insurance experience that customers love! At initio, we are all about creating better digital experiences for buying and managing insurance exclusively online. We’re best known for being the first insurance provider in New Zealand to quote and bind an insurance policy online. We consider ourselves to be the challenger brand to the domestic insurance market in New Zealand and as such we are on a mission to redefine the way insurance is managed and delivered to customers digitally.

At initio, we’re not just hiring; we’re on the lookout for thinkers, creators, and lively souls eager to influence the next chapter of insurance for our clients. If you’re brimming with creativity and ready to make an impact, you’re in good company. 

Award-Winning Workplace  

Yes, you read it right; we’ve got a brand-new accolade. initio has been named one of the Best Insurance Companies to Work for in Australia and New Zealand in 2023! If you want to be part of a company that’s officially recognised as a brilliant place to work, one that truly looks after its staff, then look no further. Come join our award-winning team and let’s transform those brilliant ideas into something that shines even brighter.

Open Positions 

Here’s a sneak peek at our roles currently on offer. Can’t find the perfect role just yet? Keep swinging by – new opportunities land faster than you can say “Cheeseburger Fridays.”

NZPIF and Initio have teamed up to provide Members with an extensive insurance offering that is specifically designed for rental properties. It covers the property itself and landlord risks

As a member of NZPIF you receive discounted pricing.  Complete the property details below to get a quick quote.  You can start the cover online with payment by credit card or bank transfer.  The policy confirmation will be instantly emailed to you.  It’s easy, which is the same approach Initio takes to claims.

1. About Initio

This Disclosure Statement provides important information about the financial advice services provided by Initio Limited (Initio, we, our, or us). This information is required under the Financial Markets Conduct (Regulated Financial Advice Disclosure) Amendment Regulations 2020 and is designed to help you decide whether to seek or act on financial advice from us.

Initio is a Financial Advice Provider (FAP), licensed by the Financial Markets Authority (FMA) to provide financial advice under the Financial Markets Conduct Act 2013 (FMCA). You can verify this by checking the Financial Service Providers Register at www.fspr.govt.nz and searching our Financial Service Provider (FSP) number: FSP523166.

All Initio policies are underwritten by IAG New Zealand Limited (IAG). IAG has received an AA from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency. A rating of AA means IAG has a ‘very strong’ claims-paying ability. IAG’s Financial Strength Rating

Contact Details

2. Your Financial Adviser

Your financial adviser is a registered Financial Service Provider engaged by Initio under our FAP licence to give regulated financial advice on our behalf.

3. Nature and Scope of Our Advice

We provide financial advice on the following general insurance products issued by Initio (underwritten by IAG New Zealand Limited):

• Homeowner’s house and contents insurance
• Landlord and holiday home insurance
• Multi-unit rental property insurance
• Motor vehicle insurance

Limitations on Our Advice

Important: The scope of our advice is limited to Initio’s own insurance products. We do not provide financial advice on products offered by other insurers and we are unable to offer comparisons with alternative providers’ products.

Our advice is based on the information you provide to us at the time. It is designed to help you select insurance cover from the Initio product range that is suitable for your circumstances and needs, as communicated to us.

Where your insurance needs fall outside the scope of the products we offer, we may suggest that you contact a specialist insurer or insurance broker who can assist you further. In such cases, we will not be providing financial advice on those alternative products.

Before purchasing any insurance product through us, you should read the applicable Policy Wording, which is available on our website. The Policy Wording contains important information about the product, including what is and is not covered, to help you make an informed decision.

4. Our Duties

Initio and our financial advisers have duties under the Financial Markets Conduct Act 2013 (FMCA) and the Code of Professional Conduct for Financial Advice Services (the Code) relating to the way we give advice. When providing financial advice, we are required to:

• give priority to your interests by taking all reasonable steps to ensure our advice is not materially influenced by our own interests or the interests of any other person;
• exercise care, diligence, and skill that a prudent person engaged in the same occupation would exercise in the same circumstances;
• meet the standards of competence, knowledge, and skill set out in the Code;
• meet the standards of ethical behaviour, conduct, and client care set out in the Code;
• ensure that the information we make available to you is not false, misleading, or incomplete.

A copy of the Code of Professional Conduct for Financial Advice Services is available at www.financialadvicecode.govt.nz.

5. Fees, Expenses, and Commissions

Transaction Fees

For new house, contents, and car insurance policies, and for the subsequent renewal of those policies, Initio charges a transaction fee of between $3 and $50 + GST per policy. This fee is shown on your quote and invoice and is payable by you when the transaction is processed on the Initio platform.

Initio does not charge a fee for policy changes, alterations, certificates of insurance, or policy cancellation transactions.

Commissions

Initio receives commission from the insurer (IAG New Zealand Limited) on insurance policies. The commission is included in the premium you pay and is not an additional charge to you.

Claims Handling Fees

Initio may handle claims on behalf of IAG under delegated authority for certain in-scope claims. A fixed claims handling fee is paid by the insurer to Initio for claims handled and settled on behalf of the insurer. This fee is not charged to you.

Referral Partners

Where you have been introduced to Initio by one of our partners or referrers and you decide to purchase an insurance policy, we may pay the partner or referrer. The payment amount depends on the product type, insurance cost, and the specific arrangement with that partner or referrer. Any remuneration paid to our partners or referrers is not charged directly to you and does not affect the amount you pay.

Adviser Remuneration

All Initio financial advisers are paid a salary and are not incentivised by the selling (or claims settlement outcome) of insurance products. Our financial advisers do not receive any commission or other incentives for giving financial advice or selling an insurance policy.

6. Conflicts of Interest

We recognise that conflicts of interest can arise from the way we are remunerated. The following are conflicts of interest that a reasonable client would expect to be told about:

• Limited product range: We only provide advice on Initio’s own products (underwritten by IAG). We do not compare Initio’s products with those of other insurers. This means our advice may not cover all insurance options available to you in the market.
• Commission income: Initio receives commission from IAG on policies sold through us. This could create an incentive to recommend insurance cover that may not be in your best interests.
• Referral payments: We may pay commissions to partners and brokers who refer clients to us, which could influence the recommendations made to you by those third parties.
• Ownership Interest: Suze Ferry holds a shareholding interest in Initio. This means that Suze Ferry has a financial interest in the commercial success of Initio, including through the sale of Initio insurance products. This ownership interest could be perceived as creating an incentive for this adviser to recommend Initio products, or recommend a higher level of cover, in circumstances where that may not be in your best interests.

How We Manage These Conflicts

Initio manages these conflicts of interest in the following ways:

• Our financial advisers are paid a salary only and do not receive any commission, bonus, or incentive linked to the sale of policies or claims outcomes.
• We require all financial advisers to follow an advice process that ensures recommendations are based on your goals, circumstances, and needs.
• Where your needs fall outside the scope of our products, we will refer you to a specialist insurer or broker rather than recommend an unsuitable product.
• All financial advisers undergo training on how to manage and disclose conflicts of interest.

7. Reliability Events

A reliability event is something that might influence your decision about whether to seek or act on our financial advice. Examples include a successful regulatory action, a bankruptcy, a criminal conviction for dishonesty, or a prohibition order by a regulatory body.

Neither Initio, nor Suze Ferry, has been subject to a reliability event.

8. What to Do If Something Goes Wrong

Internal Complaints Process

If you are not satisfied with our financial advice service, we encourage you to contact us as soon as possible so that we can try to resolve your concern. You can make a complaint by:

• Email: [email protected]
• Phone: 0800 763 929
• Post: The Complaints Manager, PO Box 319, Hamilton 3204

When we receive a complaint, we will consider your concerns and let you know how we intend to resolve them. Where possible, we will try to resolve your complaint immediately. If we are unable to do so, we will acknowledge your complaint within 2 business days and work with you towards a resolution.

External Dispute Resolution

If you are not satisfied with the resolution of your complaint under our internal complaints process, you can refer the matter to our external dispute resolution scheme. This is a free and independent service.

Initio is a member of the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme).

9. Privacy

We collect and use your personal information to provide you with financial advice and to arrange and administer your insurance policies. Your personal information is handled in accordance with the Privacy Act 2020 and our Privacy Policy, which is available on our website.

For more information about how we collect, use, store, and disclose your personal information, please refer to our Privacy Policy at https://initio.co.nz/privacy-policy/.

10. Further Information

You can check that Initio is a registered and licensed financial service provider, and verify the registration of your financial adviser, at the Financial Service Providers Register: www.fspr.govt.nz.

This Disclosure Statement is current as at the effective date shown. We will provide you with an updated disclosure statement if there is a material change to the information contained in it.

This information is also available in writing, on request.

This disclosure statement was prepared on:        15th March 2021

This disclosure statement was updated on:         31st March 2026

1. About Initio

This Disclosure Statement provides important information about the financial advice services provided by Initio Limited (Initio, we, our, or us). This information is required under the Financial Markets Conduct (Regulated Financial Advice Disclosure) Amendment Regulations 2020 and is designed to help you decide whether to seek or act on financial advice from us.

Initio is a Financial Advice Provider (FAP), licensed by the Financial Markets Authority (FMA) to provide financial advice under the Financial Markets Conduct Act 2013 (FMCA). You can verify this by checking the Financial Service Providers Register at www.fspr.govt.nz and searching our Financial Service Provider (FSP) number: FSP523166.

All Initio policies are underwritten by IAG New Zealand Limited (IAG). IAG has received an AA from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency. A rating of AA means IAG has a ‘very strong’ claims-paying ability. IAG’s Financial Strength Rating

Contact Details

2. Your Financial Adviser

Your financial adviser is a registered Financial Service Provider engaged by Initio under our FAP licence to give regulated financial advice on our behalf.

3. Nature and Scope of Our Advice

We provide financial advice on the following general insurance products issued by Initio (underwritten by IAG New Zealand Limited):

• Homeowner’s house and contents insurance
• Landlord and holiday home insurance
• Multi-unit rental property insurance
• Motor Vehicle insurance

Limitations on Our Advice

Important: The scope of our advice is limited to Initio’s own insurance products. We do not provide financial advice on products offered by other insurers and we are unable to offer comparisons with alternative providers’ products.

Our advice is based on the information you provide to us at the time. It is designed to help you select insurance cover from the Initio product range that is suitable for your circumstances and needs, as communicated to us.

Where your insurance needs fall outside the scope of the products we offer, we may suggest that you contact a specialist insurer or insurance broker who can assist you further. In such cases, we will not be providing financial advice on those alternative products.

Before purchasing any insurance product through us, you should read the applicable Policy Wording, which is available on our website. The Policy Wording contains important information about the product, including what is and is not covered, to help you make an informed decision.

4. Our Duties

Initio and our financial advisers have duties under the Financial Markets Conduct Act 2013 (FMCA) and the Code of Professional Conduct for Financial Advice Services (the Code) relating to the way we give advice. When providing financial advice, we are required to:

• give priority to your interests by taking all reasonable steps to ensure our advice is not materially influenced by our own interests or the interests of any other person;
• exercise care, diligence, and skill that a prudent person engaged in the same occupation would exercise in the same circumstances;
• meet the standards of competence, knowledge, and skill set out in the Code;
• meet the standards of ethical behaviour, conduct, and client care set out in the Code;
• ensure that the information we make available to you is not false, misleading, or incomplete.

A copy of the Code of Professional Conduct for Financial Advice Services is available at www.financialadvicecode.govt.nz.

5. Fees, Expenses, and Commissions

Transaction Fees

For new house, contents, and car insurance policies, and for the subsequent renewal of those policies, Initio charges a transaction fee of between $3 and $50 + GST per policy. This fee is shown on your quote and invoice and is payable by you when the transaction is processed on the Initio platform.

Initio does not charge a fee for policy changes, alterations, certificates of insurance, or policy cancellation transactions.

Commissions

Initio receives commission from the insurer (IAG New Zealand Limited) on insurance policies. The commission is included in the premium you pay and is not an additional charge to you.

Claims Handling Fees

Initio may handle claims on behalf of IAG under delegated authority for certain in-scope claims. A fixed claims handling fee is paid by the insurer to Initio for claims handled and settled on behalf of the insurer. This fee is not charged to you.

Referral Partners

Where you have been introduced to Initio by one of our partners or referrers and you decide to purchase an insurance policy, we may pay the partner or referrer. The payment amount depends on the product type, insurance cost, and the specific arrangement with that partner or referrer. Any remuneration paid to our partners or referrers is not charged directly to you and does not affect the amount you pay.

Adviser Remuneration

All Initio financial advisers are paid a salary and are not incentivised by the selling (or claims settlement outcome) of insurance products. Our financial advisers do not receive any commission or other incentives for giving financial advice or selling an insurance policy.

6. Conflicts of Interest

We recognise that conflicts of interest can arise from the way we are remunerated. The following are conflicts of interest that a reasonable client would expect to be told about:

• Limited product range: We only provide advice on Initio’s own products (underwritten by IAG). We do not compare Initio’s products with those of other insurers. This means our advice may not cover all insurance options available to you in the market.
• Commission income: Initio receives commission from IAG on policies sold through us. This could create an incentive to recommend insurance cover that may not be in your best interests.
• Referral payments: We may pay commissions to partners and brokers who refer clients to us, which could influence the recommendations made to you by those third parties.
• Ownership Interest: Rene Swindley holds a shareholding interest and directorship in Initio. This means that Rene Swindley has a financial interest in the commercial success of Initio, including through the sale of Initio insurance products. This ownership interest could be perceived as creating an incentive for this adviser to recommend Initio products, or recommend a higher level of cover, in circumstances where that may not be in your best interests.

How We Manage These Conflicts

Initio manages these conflicts of interest in the following ways:

• Our financial advisers are paid a salary only and do not receive any commission, bonus, or incentive linked to the sale of policies or claims outcomes.
• We require all financial advisers to follow an advice process that ensures recommendations are based on your goals, circumstances, and needs.
• Where your needs fall outside the scope of our products, we will refer you to a specialist insurer or broker rather than recommend an unsuitable product.
• All financial advisers undergo training on how to manage and disclose conflicts of interest.

7. Reliability Events

A reliability event is something that might influence your decision about whether to seek or act on our financial advice. Examples include a successful regulatory action, a bankruptcy, a criminal conviction for dishonesty, or a prohibition order by a regulatory body.

Neither Initio, nor Rene Swindley, has been subject to a reliability event.

8. What to Do If Something Goes Wrong

Internal Complaints Process

If you are not satisfied with our financial advice service, we encourage you to contact us as soon as possible so that we can try to resolve your concern. You can make a complaint by:

• Email: [email protected]
• Phone: 0800 763 929
• Post: The Complaints Manager, PO Box 319, Hamilton 3204

When we receive a complaint, we will consider your concerns and let you know how we intend to resolve them. Where possible, we will try to resolve your complaint immediately. If we are unable to do so, we will acknowledge your complaint within 2 business days and work with you towards a resolution.

External Dispute Resolution

If you are not satisfied with the resolution of your complaint under our internal complaints process, you can refer the matter to our external dispute resolution scheme. This is a free and independent service.

Initio is a member of the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme).

9. Privacy

We collect and use your personal information to provide you with financial advice and to arrange and administer your insurance policies. Your personal information is handled in accordance with the Privacy Act 2020 and our Privacy Policy, which is available on our website.

For more information about how we collect, use, store, and disclose your personal information, please refer to our Privacy Policy at https://initio.co.nz/privacy-policy/.

10. Further Information

You can check that Initio is a registered and licensed financial service provider, and verify the registration of your financial adviser, at the Financial Service Providers Register: www.fspr.govt.nz.

This Disclosure Statement is current as at the effective date shown. We will provide you with an updated disclosure statement if there is a material change to the information contained in it.

This information is also available in writing, on request.

This disclosure statement was prepared on:        15th March 2021

This disclosure statement was updated on:         31st March 2026

1. About Initio

This Disclosure Statement provides important information about the financial advice services provided by Initio Limited (Initio, we, our, or us). This information is required under the Financial Markets Conduct (Regulated Financial Advice Disclosure) Amendment Regulations 2020 and is designed to help you decide whether to seek or act on financial advice from us.

Initio is a Financial Advice Provider (FAP), licensed by the Financial Markets Authority (FMA) to provide financial advice under the Financial Markets Conduct Act 2013 (FMCA). You can verify this by checking the Financial Service Providers Register at www.fspr.govt.nz and searching our Financial Service Provider (FSP) number: FSP523166.

All Initio policies are underwritten by IAG New Zealand Limited (IAG). IAG has received an AA from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency. A rating of AA means IAG has a ‘very strong’ claims-paying ability. IAG’s Financial Strength Rating

Contact Details

2. Your Financial Adviser

Your financial adviser is a registered Financial Service Provider engaged by Initio under our FAP licence to give regulated financial advice on our behalf.

3. Nature and Scope of Our Advice

We provide financial advice on the following general insurance products issued by Initio (underwritten by IAG New Zealand Limited):

• Homeowner’s house and contents insurance
• Landlord and holiday home insurance
• Multi-unit rental property insurance
• Motor vehicle insurance

Limitations on Our Advice

Important: The scope of our advice is limited to Initio’s own insurance products. We do not provide financial advice on products offered by other insurers and we are unable to offer comparisons with alternative providers’ products.

Our advice is based on the information you provide to us at the time. It is designed to help you select insurance cover from the Initio product range that is suitable for your circumstances and needs, as communicated to us.

Where your insurance needs fall outside the scope of the products we offer, we may suggest that you contact a specialist insurer or insurance broker who can assist you further. In such cases, we will not be providing financial advice on those alternative products.

Before purchasing any insurance product through us, you should read the applicable Policy Wording, which is available on our website. The Policy Wording contains important information about the product, including what is and is not covered, to help you make an informed decision.

4. Our Duties

Initio and our financial advisers have duties under the Financial Markets Conduct Act 2013 (FMCA) and the Code of Professional Conduct for Financial Advice Services (the Code) relating to the way we give advice. When providing financial advice, we are required to:

• give priority to your interests by taking all reasonable steps to ensure our advice is not materially influenced by our own interests or the interests of any other person;
• exercise care, diligence, and skill that a prudent person engaged in the same occupation would exercise in the same circumstances;
• meet the standards of competence, knowledge, and skill set out in the Code;
• meet the standards of ethical behaviour, conduct, and client care set out in the Code;
• ensure that the information we make available to you is not false, misleading, or incomplete.

A copy of the Code of Professional Conduct for Financial Advice Services is available at www.financialadvicecode.govt.nz.

5. Fees, Expenses, and Commissions

Transaction Fees

For new house, contents, and car insurance policies, and for the subsequent renewal of those policies, Initio charges a transaction fee of between $3 and $50 + GST per policy. This fee is shown on your quote and invoice and is payable by you when the transaction is processed on the Initio platform.

Initio does not charge a fee for policy changes, alterations, certificates of insurance, or policy cancellation transactions.

Commissions

Initio receives commission from the insurer (IAG New Zealand Limited) on insurance policies. The commission is included in the premium you pay and is not an additional charge to you.

Claims Handling Fees

Initio may handle claims on behalf of IAG under delegated authority for certain in-scope claims. A fixed claims handling fee is paid by the insurer to Initio for claims handled and settled on behalf of the insurer. This fee is not charged to you.

Referral Partners

Where you have been introduced to Initio by one of our partners or referrers and you decide to purchase an insurance policy, we may pay the partner or referrer. The payment amount depends on the product type, insurance cost, and the specific arrangement with that partner or referrer. Any remuneration paid to our partners or referrers is not charged directly to you and does not affect the amount you pay.

Adviser Remuneration

All Initio financial advisers are paid a salary and are not incentivised by the selling (or claims settlement outcome) of insurance products. Our financial advisers do not receive any commission or other incentives for giving financial advice or selling an insurance policy.

6. Conflicts of Interest

We recognise that conflicts of interest can arise from the way we are remunerated. The following are conflicts of interest that a reasonable client would expect to be told about:

• Limited product range: We only provide advice on Initio’s own products (underwritten by IAG). We do not compare Initio’s products with those of other insurers. This means our advice may not cover all insurance options available to you in the market.
• Commission income: Initio receives commission from IAG on policies sold through us. This could create an incentive to recommend insurance cover that may not be in your best interests.
• Referral payments: We may pay commissions to partners and brokers who refer clients to us, which could influence the recommendations made to you by those third parties.

How We Manage These Conflicts

Initio manages these conflicts of interest in the following ways:

• Our financial advisers are paid a salary only and do not receive any commission, bonus, or incentive linked to the sale of policies or claims outcomes.
• We require all financial advisers to follow an advice process that ensures recommendations are based on your goals, circumstances, and needs.
• Where your needs fall outside the scope of our products, we will refer you to a specialist insurer or broker rather than recommend an unsuitable product.
• All financial advisers undergo training on how to manage and disclose conflicts of interest.

7. Reliability Events

A reliability event is something that might influence your decision about whether to seek or act on our financial advice. Examples include a successful regulatory action, a bankruptcy, a criminal conviction for dishonesty, or a prohibition order by a regulatory body.

Neither Initio, nor Carmen Jones, has been subject to a reliability event. 

8. What to Do If Something Goes Wrong

Internal Complaints Process

If you are not satisfied with our financial advice service, we encourage you to contact us as soon as possible so that we can try to resolve your concern. You can make a complaint by:

• Email: [email protected]
• Phone: 0800 763 929
• Post: The Complaints Manager, PO Box 319, Hamilton 3204

When we receive a complaint, we will consider your concerns and let you know how we intend to resolve them. Where possible, we will try to resolve your complaint immediately. If we are unable to do so, we will acknowledge your complaint within 2 business days and work with you towards a resolution.

External Dispute Resolution

If you are not satisfied with the resolution of your complaint under our internal complaints process, you can refer the matter to our external dispute resolution scheme. This is a free and independent service.

Initio is a member of the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme).

9. Privacy

We collect and use your personal information to provide you with financial advice and to arrange and administer your insurance policies. Your personal information is handled in accordance with the Privacy Act 2020 and our Privacy Policy, which is available on our website.

For more information about how we collect, use, store, and disclose your personal information, please refer to our Privacy Policy at https://initio.co.nz/privacy-policy/.

10. Further Information

You can check that Initio is a registered and licensed financial service provider, and verify the registration of your financial adviser, at the Financial Service Providers Register: www.fspr.govt.nz.

This Disclosure Statement is current as at the effective date shown. We will provide you with an updated disclosure statement if there is a material change to the information contained in it.

This information is also available in writing, on request.

This disclosure statement was prepared on:        31st March 2026

1. About Initio

This Disclosure Statement provides important information about the financial advice services provided by Initio Limited (Initio, we, our, or us). This information is required under the Financial Markets Conduct (Regulated Financial Advice Disclosure) Amendment Regulations 2020 and is designed to help you decide whether to seek or act on financial advice from us.

Initio is a Financial Advice Provider (FAP), licensed by the Financial Markets Authority (FMA) to provide financial advice under the Financial Markets Conduct Act 2013 (FMCA). You can verify this by checking the Financial Service Providers Register at www.fspr.govt.nz and searching our Financial Service Provider (FSP) number: FSP523166.

All Initio policies are underwritten by IAG New Zealand Limited (IAG). IAG has received an AA from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency. A rating of AA means IAG has a ‘very strong’ claims-paying ability. IAG’s Financial Strength Rating

Contact Details

2. Your Financial Adviser

Your financial adviser is a registered Financial Service Provider engaged by Initio under our FAP licence to give regulated financial advice on our behalf.

3. Nature and Scope of Our Advice

We provide financial advice on the following general insurance products issued by Initio (underwritten by IAG New Zealand Limited):

• Homeowner’s house and contents insurance
• Landlord and holiday home insurance
• Multi-unit rental property insurance
• Motor vehicle insurance

Limitations on Our Advice

Important: The scope of our advice is limited to Initio’s own insurance products. We do not provide financial advice on products offered by other insurers and we are unable to offer comparisons with alternative providers’ products.

Our advice is based on the information you provide to us at the time. It is designed to help you select insurance cover from the Initio product range that is suitable for your circumstances and needs, as communicated to us.

Where your insurance needs fall outside the scope of the products we offer, we may suggest that you contact a specialist insurer or insurance broker who can assist you further. In such cases, we will not be providing financial advice on those alternative products.

Before purchasing any insurance product through us, you should read the applicable Policy Wording, which is available on our website. The Policy Wording contains important information about the product, including what is and is not covered, to help you make an informed decision.

4. Our Duties

Initio and our financial advisers have duties under the Financial Markets Conduct Act 2013 (FMCA) and the Code of Professional Conduct for Financial Advice Services (the Code) relating to the way we give advice. When providing financial advice, we are required to:

• give priority to your interests by taking all reasonable steps to ensure our advice is not materially influenced by our own interests or the interests of any other person;
• exercise care, diligence, and skill that a prudent person engaged in the same occupation would exercise in the same circumstances;
• meet the standards of competence, knowledge, and skill set out in the Code;
• meet the standards of ethical behaviour, conduct, and client care set out in the Code;
• ensure that the information we make available to you is not false, misleading, or incomplete.

A copy of the Code of Professional Conduct for Financial Advice Services is available at www.financialadvicecode.govt.nz.

5. Fees, Expenses, and Commissions

Transaction Fees

For new house, contents, and car insurance policies, and for the subsequent renewal of those policies, Initio charges a transaction fee of between $3 and $50 + GST per policy. This fee is shown on your quote and invoice and is payable by you when the transaction is processed on the Initio platform.

Initio does not charge a fee for policy changes, alterations, certificates of insurance, or policy cancellation transactions.

Commissions

Initio receives commission from the insurer (IAG New Zealand Limited) on insurance policies. The commission is included in the premium you pay and is not an additional charge to you.

Claims Handling Fees

Initio may handle claims on behalf of IAG under delegated authority for certain in-scope claims. A fixed claims handling fee is paid by the insurer to Initio for claims handled and settled on behalf of the insurer. This fee is not charged to you.

Referral Partners

Where you have been introduced to Initio by one of our partners or referrers and you decide to purchase an insurance policy, we may pay the partner or referrer. The payment amount depends on the product type, insurance cost, and the specific arrangement with that partner or referrer. Any remuneration paid to our partners or referrers is not charged directly to you and does not affect the amount you pay.

Adviser Remuneration

All Initio financial advisers are paid a salary and are not incentivised by the selling (or claims settlement outcome) of insurance products. Our financial advisers do not receive any commission or other incentives for giving financial advice or selling an insurance policy.

6. Conflicts of Interest

We recognise that conflicts of interest can arise from the way we are remunerated. The following are conflicts of interest that a reasonable client would expect to be told about:

• Limited product range: We only provide advice on Initio’s own products (underwritten by IAG). We do not compare Initio’s products with those of other insurers. This means our advice may not cover all insurance options available to you in the market.
• Commission income: Initio receives commission from IAG on policies sold through us. This could create an incentive to recommend insurance cover that may not be in your best interests.
• Referral payments: We may pay commissions to partners and brokers who refer clients to us, which could influence the recommendations made to you by those third parties.

How We Manage These Conflicts

Initio manages these conflicts of interest in the following ways:

• Our financial advisers are paid a salary only and do not receive any commission, bonus, or incentive linked to the sale of policies or claims outcomes.
• We require all financial advisers to follow an advice process that ensures recommendations are based on your goals, circumstances, and needs.
• Where your needs fall outside the scope of our products, we will refer you to a specialist insurer or broker rather than recommend an unsuitable product.
• All financial advisers undergo training on how to manage and disclose conflicts of interest.

7. Reliability Events

A reliability event is something that might influence your decision about whether to seek or act on our financial advice. Examples include a successful regulatory action, a bankruptcy, a criminal conviction for dishonesty, or a prohibition order by a regulatory body.

Neither Initio, nor Jess Clark, has been subject to a reliability event.

8. What to Do If Something Goes Wrong

Internal Complaints Process

If you are not satisfied with our financial advice service, we encourage you to contact us as soon as possible so that we can try to resolve your concern. You can make a complaint by:

• Email: [email protected]
• Phone: 0800 763 929
• Post: The Complaints Manager, PO Box 319, Hamilton 3204

When we receive a complaint, we will consider your concerns and let you know how we intend to resolve them. Where possible, we will try to resolve your complaint immediately. If we are unable to do so, we will acknowledge your complaint within 2 business days and work with you towards a resolution.

External Dispute Resolution

If you are not satisfied with the resolution of your complaint under our internal complaints process, you can refer the matter to our external dispute resolution scheme. This is a free and independent service.

Initio is a member of the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme).

9. Privacy

We collect and use your personal information to provide you with financial advice and to arrange and administer your insurance policies. Your personal information is handled in accordance with the Privacy Act 2020 and our Privacy Policy, which is available on our website.

For more information about how we collect, use, store, and disclose your personal information, please refer to our Privacy Policy at https://initio.co.nz/privacy-policy/.

10. Further Information

You can check that Initio is a registered and licensed financial service provider, and verify the registration of your financial adviser, at the Financial Service Providers Register: www.fspr.govt.nz.

This Disclosure Statement is current as at the effective date shown. We will provide you with an updated disclosure statement if there is a material change to the information contained in it.

This information is also available in writing, on request.

This disclosure statement was prepared on:        31st March 2026

1. About Initio

This Disclosure Statement provides important information about the financial advice services provided by Initio Limited (Initio, we, our, or us). This information is required under the Financial Markets Conduct (Regulated Financial Advice Disclosure) Amendment Regulations 2020 and is designed to help you decide whether to seek or act on financial advice from us.

Initio is a Financial Advice Provider (FAP), licensed by the Financial Markets Authority (FMA) to provide financial advice under the Financial Markets Conduct Act 2013 (FMCA). You can verify this by checking the Financial Service Providers Register at www.fspr.govt.nz and searching our Financial Service Provider (FSP) number: FSP523166.

All Initio policies are underwritten by IAG New Zealand Limited (IAG). IAG has received an AA from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency. A rating of AA means IAG has a ‘very strong’ claims-paying ability. IAG’s Financial Strength Rating

Contact Details

2. Your Financial Adviser

Your financial adviser is a registered Financial Service Provider engaged by Initio under our FAP licence to give regulated financial advice on our behalf.

3. Nature and Scope of Our Advice

We provide financial advice on the following general insurance products issued by Initio (underwritten by IAG New Zealand Limited):

• Homeowner’s house and contents insurance
• Landlord and holiday home insurance
• Multi-unit rental property insurance
• Motor vehicle insurance

Limitations on Our Advice

Important: The scope of our advice is limited to Initio’s own insurance products. We do not provide financial advice on products offered by other insurers and we are unable to offer comparisons with alternative providers’ products.

Our advice is based on the information you provide to us at the time. It is designed to help you select insurance cover from the Initio product range that is suitable for your circumstances and needs, as communicated to us.

Where your insurance needs fall outside the scope of the products we offer, we may suggest that you contact a specialist insurer or insurance broker who can assist you further. In such cases, we will not be providing financial advice on those alternative products.

Before purchasing any insurance product through us, you should read the applicable Policy Wording, which is available on our website. The Policy Wording contains important information about the product, including what is and is not covered, to help you make an informed decision.

4. Our Duties

Initio and our financial advisers have duties under the Financial Markets Conduct Act 2013 (FMCA) and the Code of Professional Conduct for Financial Advice Services (the Code) relating to the way we give advice. When providing financial advice, we are required to:

• give priority to your interests by taking all reasonable steps to ensure our advice is not materially influenced by our own interests or the interests of any other person;
• exercise care, diligence, and skill that a prudent person engaged in the same occupation would exercise in the same circumstances;
• meet the standards of competence, knowledge, and skill set out in the Code;
• meet the standards of ethical behaviour, conduct, and client care set out in the Code;
• ensure that the information we make available to you is not false, misleading, or incomplete.

A copy of the Code of Professional Conduct for Financial Advice Services is available at www.financialadvicecode.govt.nz.

5. Fees, Expenses, and Commissions

Transaction Fees

For new house, contents, and car insurance policies, and for the subsequent renewal of those policies, Initio charges a transaction fee of between $3 and $50 + GST per policy. This fee is shown on your quote and invoice and is payable by you when the transaction is processed on the Initio platform.

Initio does not charge a fee for policy changes, alterations, certificates of insurance, or policy cancellation transactions.

Commissions

Initio receives commission from the insurer (IAG New Zealand Limited) on insurance policies. The commission is included in the premium you pay and is not an additional charge to you.

Claims Handling Fees

Initio may handle claims on behalf of IAG under delegated authority for certain in-scope claims. A fixed claims handling fee is paid by the insurer to Initio for claims handled and settled on behalf of the insurer. This fee is not charged to you.

Referral Partners

Where you have been introduced to Initio by one of our partners or referrers and you decide to purchase an insurance policy, we may pay the partner or referrer. The payment amount depends on the product type, insurance cost, and the specific arrangement with that partner or referrer. Any remuneration paid to our partners or referrers is not charged directly to you and does not affect the amount you pay.

Adviser Remuneration

All Initio financial advisers are paid a salary and are not incentivised by the selling (or claims settlement outcome) of insurance products. Our financial advisers do not receive any commission or other incentives for giving financial advice or selling an insurance policy.

6. Conflicts of Interest

We recognise that conflicts of interest can arise from the way we are remunerated. The following are conflicts of interest that a reasonable client would expect to be told about:

• Limited product range: We only provide advice on Initio’s own products (underwritten by IAG). We do not compare Initio’s products with those of other insurers. This means our advice may not cover all insurance options available to you in the market.
• Commission income: Initio receives commission from IAG on policies sold through us. This could create an incentive to recommend insurance cover that may not be in your best interests.
• Referral payments: We may pay commissions to partners and brokers who refer clients to us, which could influence the recommendations made to you by those third parties.

How We Manage These Conflicts

Initio manages these conflicts of interest in the following ways:

• Our financial advisers are paid a salary only and do not receive any commission, bonus, or incentive linked to the sale of policies or claims outcomes.
• We require all financial advisers to follow an advice process that ensures recommendations are based on your goals, circumstances, and needs.
• Where your needs fall outside the scope of our products, we will refer you to a specialist insurer or broker rather than recommend an unsuitable product.
• All financial advisers undergo training on how to manage and disclose conflicts of interest.

7. Reliability Events

A reliability event is something that might influence your decision about whether to seek or act on our financial advice. Examples include a successful regulatory action, a bankruptcy, a criminal conviction for dishonesty, or a prohibition order by a regulatory body.

Neither Initio, nor Marek Smit, has been subject to a reliability event. 

8. What to Do If Something Goes Wrong

Internal Complaints Process

If you are not satisfied with our financial advice service, we encourage you to contact us as soon as possible so that we can try to resolve your concern. You can make a complaint by:

• Email: [email protected]
• Phone: 0800 763 929
• Post: The Complaints Manager, PO Box 319, Hamilton 3204

When we receive a complaint, we will consider your concerns and let you know how we intend to resolve them. Where possible, we will try to resolve your complaint immediately. If we are unable to do so, we will acknowledge your complaint within 2 business days and work with you towards a resolution.

External Dispute Resolution

If you are not satisfied with the resolution of your complaint under our internal complaints process, you can refer the matter to our external dispute resolution scheme. This is a free and independent service.

Initio is a member of the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme).

9. Privacy

We collect and use your personal information to provide you with financial advice and to arrange and administer your insurance policies. Your personal information is handled in accordance with the Privacy Act 2020 and our Privacy Policy, which is available on our website.

For more information about how we collect, use, store, and disclose your personal information, please refer to our Privacy Policy at https://initio.co.nz/privacy-policy/.

10. Further Information

You can check that Initio is a registered and licensed financial service provider, and verify the registration of your financial adviser, at the Financial Service Providers Register: www.fspr.govt.nz.

This Disclosure Statement is current as at the effective date shown. We will provide you with an updated disclosure statement if there is a material change to the information contained in it.

This information is also available in writing, on request.

This disclosure statement was prepared on:        31st March 2026

1. About Initio

This Disclosure Statement provides important information about the financial advice services provided by Initio Limited (Initio, we, our, or us). This information is required under the Financial Markets Conduct (Regulated Financial Advice Disclosure) Amendment Regulations 2020 and is designed to help you decide whether to seek or act on financial advice from us.

Initio is a Financial Advice Provider (FAP), licensed by the Financial Markets Authority (FMA) to provide financial advice under the Financial Markets Conduct Act 2013 (FMCA). You can verify this by checking the Financial Service Providers Register at www.fspr.govt.nz and searching our Financial Service Provider (FSP) number: FSP523166.

All Initio policies are underwritten by IAG New Zealand Limited (IAG). IAG has received an AA from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency. A rating of AA means IAG has a ‘very strong’ claims-paying ability. IAG’s Financial Strength Rating

Contact Details

2. Your Financial Adviser

Your financial adviser is a registered Financial Service Provider engaged by Initio under our FAP licence to give regulated financial advice on our behalf.

3. Nature and Scope of Our Advice

We provide financial advice on the following general insurance products issued by Initio (underwritten by IAG New Zealand Limited):

• Homeowner’s house and contents insurance
• Landlord and holiday home insurance
• Multi-unit rental property insurance
• Motor vehicle insurance

Limitations on Our Advice

Important: The scope of our advice is limited to Initio’s own insurance products. We do not provide financial advice on products offered by other insurers and we are unable to offer comparisons with alternative providers’ products.

Our advice is based on the information you provide to us at the time. It is designed to help you select insurance cover from the Initio product range that is suitable for your circumstances and needs, as communicated to us.

Where your insurance needs fall outside the scope of the products we offer, we may suggest that you contact a specialist insurer or insurance broker who can assist you further. In such cases, we will not be providing financial advice on those alternative products.

Before purchasing any insurance product through us, you should read the applicable Policy Wording, which is available on our website. The Policy Wording contains important information about the product, including what is and is not covered, to help you make an informed decision.

4. Our Duties

Initio and our financial advisers have duties under the Financial Markets Conduct Act 2013 (FMCA) and the Code of Professional Conduct for Financial Advice Services (the Code) relating to the way we give advice. When providing financial advice, we are required to:

• give priority to your interests by taking all reasonable steps to ensure our advice is not materially influenced by our own interests or the interests of any other person;
• exercise care, diligence, and skill that a prudent person engaged in the same occupation would exercise in the same circumstances;
• meet the standards of competence, knowledge, and skill set out in the Code;
• meet the standards of ethical behaviour, conduct, and client care set out in the Code;
• ensure that the information we make available to you is not false, misleading, or incomplete.

A copy of the Code of Professional Conduct for Financial Advice Services is available at www.financialadvicecode.govt.nz.

5. Fees, Expenses, and Commissions

Transaction Fees

For new house, contents, and car insurance policies, and for the subsequent renewal of those policies, Initio charges a transaction fee of between $3 and $50 + GST per policy. This fee is shown on your quote and invoice and is payable by you when the transaction is processed on the Initio platform.

Initio does not charge a fee for policy changes, alterations, certificates of insurance, or policy cancellation transactions.

Commissions

Initio receives commission from the insurer (IAG New Zealand Limited) on insurance policies. The commission is included in the premium you pay and is not an additional charge to you.

Claims Handling Fees

Initio may handle claims on behalf of IAG under delegated authority for certain in-scope claims. A fixed claims handling fee is paid by the insurer to Initio for claims handled and settled on behalf of the insurer. This fee is not charged to you.

Referral Partners

Where you have been introduced to Initio by one of our partners or referrers and you decide to purchase an insurance policy, we may pay the partner or referrer. The payment amount depends on the product type, insurance cost, and the specific arrangement with that partner or referrer. Any remuneration paid to our partners or referrers is not charged directly to you and does not affect the amount you pay.

Adviser Remuneration

All Initio financial advisers are paid a salary and are not incentivised by the selling (or claims settlement outcome) of insurance products. Our financial advisers do not receive any commission or other incentives for giving financial advice or selling an insurance policy.

6. Conflicts of Interest

We recognise that conflicts of interest can arise from the way we are remunerated. The following are conflicts of interest that a reasonable client would expect to be told about:

• Limited product range: We only provide advice on Initio’s own products (underwritten by IAG). We do not compare Initio’s products with those of other insurers. This means our advice may not cover all insurance options available to you in the market.
• Commission income: Initio receives commission from IAG on policies sold through us. This could create an incentive to recommend insurance cover that may not be in your best interests.
• Referral payments: We may pay commissions to partners and brokers who refer clients to us, which could influence the recommendations made to you by those third parties.

How We Manage These Conflicts

Initio manages these conflicts of interest in the following ways:

• Our financial advisers are paid a salary only and do not receive any commission, bonus, or incentive linked to the sale of policies or claims outcomes.
• We require all financial advisers to follow an advice process that ensures recommendations are based on your goals, circumstances, and needs.
• Where your needs fall outside the scope of our products, we will refer you to a specialist insurer or broker rather than recommend an unsuitable product.
• All financial advisers undergo training on how to manage and disclose conflicts of interest.

7. Reliability Events

A reliability event is something that might influence your decision about whether to seek or act on our financial advice. Examples include a successful regulatory action, a bankruptcy, a criminal conviction for dishonesty, or a prohibition order by a regulatory body.

Neither Initio, nor Toby Pudney, has been subject to a reliability event. 

8. What to Do If Something Goes Wrong

Internal Complaints Process

If you are not satisfied with our financial advice service, we encourage you to contact us as soon as possible so that we can try to resolve your concern. You can make a complaint by:

• Email: [email protected]
• Phone: 0800 763 929
• Post: The Complaints Manager, PO Box 319, Hamilton 3204

When we receive a complaint, we will consider your concerns and let you know how we intend to resolve them. Where possible, we will try to resolve your complaint immediately. If we are unable to do so, we will acknowledge your complaint within 2 business days and work with you towards a resolution.

External Dispute Resolution

If you are not satisfied with the resolution of your complaint under our internal complaints process, you can refer the matter to our external dispute resolution scheme. This is a free and independent service.

Initio is a member of the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme).

9. Privacy

We collect and use your personal information to provide you with financial advice and to arrange and administer your insurance policies. Your personal information is handled in accordance with the Privacy Act 2020 and our Privacy Policy, which is available on our website.

For more information about how we collect, use, store, and disclose your personal information, please refer to our Privacy Policy at https://initio.co.nz/privacy-policy/.

10. Further Information

You can check that Initio is a registered and licensed financial service provider, and verify the registration of your financial adviser, at the Financial Service Providers Register: www.fspr.govt.nz.

This Disclosure Statement is current as at the effective date shown. We will provide you with an updated disclosure statement if there is a material change to the information contained in it.

This information is also available in writing, on request.

This disclosure statement was prepared on:        31st March 2026

About Initio

This Disclosure Statement provides important information about the financial advice services provided by Initio Limited (Initio, we, our, or us). This information is required under the Financial Markets Conduct (Regulated Financial Advice Disclosure) Amendment Regulations 2020 and is designed to help you decide whether to seek or act on financial advice from us.

Initio is a Financial Advice Provider (FAP), licensed by the Financial Markets Authority (FMA) to provide financial advice under the Financial Markets Conduct Act 2013 (FMCA). You can verify this by checking the Financial Service Providers Register at www.fspr.govt.nz and searching our Financial Service Provider (FSP) number: FSP523166.

All Initio policies are underwritten by IAG New Zealand Limited (IAG). IAG has received an AA from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency. A rating of AA means IAG has a ‘very strong’ claims-paying ability. IAG’s Financial Strength Rating

Contact Details

Nature and Scope of Our Advice

We provide financial advice on the following general insurance products issued by Initio (underwritten by IAG New Zealand Limited):

• Homeowner’s house and contents insurance
• Landlord and holiday home insurance
• Multi-unit rental property insurance
• Motor vehicle insurance

Limitations on Our Advice

Important: The scope of our advice is limited to Initio’s own insurance products. We do not provide financial advice on products offered by other insurers and we are unable to offer comparisons with alternative providers’ products.

Our advice is based on the information you provide to us at the time. It is designed to help you select insurance cover from the Initio product range that is suitable for your circumstances and needs, as communicated to us.

Where your insurance needs fall outside the scope of the products we offer, we may suggest that you contact a specialist insurer or insurance broker who can assist you further. In such cases, we will not be providing financial advice on those alternative products.

Before purchasing any insurance product through us, you should read the applicable Policy Wording, which is available on our website. The Policy Wording contains important information about the product, including what is and is not covered, to help you make an informed decision.

Our Duties

Initio and our financial advisers have duties under the Financial Markets Conduct Act 2013 (FMCA) and the Code of Professional Conduct for Financial Advice Services (the Code) relating to the way we give advice. When providing financial advice, we are required to:

• give priority to your interests by taking all reasonable steps to ensure our advice is not materially influenced by our own interests or the interests of any other person;
• exercise care, diligence, and skill that a prudent person engaged in the same occupation would exercise in the same circumstances;
• meet the standards of competence, knowledge, and skill set out in the Code;
• meet the standards of ethical behaviour, conduct, and client care set out in the Code;
• ensure that the information we make available to you is not false, misleading, or incomplete.

A copy of the Code of Professional Conduct for Financial Advice Services is available at www.financialadvicecode.govt.nz.

Fees, Expenses, and Commissions

Transaction Fees

For new house, contents, and car insurance policies, and for the subsequent renewal of those policies, Initio charges a transaction fee of between $3 and $50 + GST per policy. This fee is shown on your quote and invoice and is payable by you when the transaction is processed on the Initio platform.

Initio does not charge a fee for policy changes, alterations, certificates of insurance, or policy cancellation transactions.

Commissions

Initio receives commission from the insurer (IAG New Zealand Limited) on insurance policies. The commission is included in the premium you pay and is not an additional charge to you.

Claims Handling Fees

Initio may handle claims on behalf of IAG under delegated authority for certain in-scope claims. A fixed claims handling fee is paid by the insurer to Initio for claims handled and settled on behalf of the insurer. This fee is not charged to you.

Referral Partners

Where you have been introduced to Initio by one of our partners or referrers and you decide to purchase an insurance policy, we may pay the partner or referrer. The payment amount depends on the product type, insurance cost, and the specific arrangement with that partner or referrer. Any remuneration paid to our partners or referrers is not charged directly to you and does not affect the amount you pay.

Adviser Remuneration

All Initio financial advisers are paid a salary and are not incentivised by the selling (or claims settlement outcome) of insurance products. Our financial advisers do not receive any commission or other incentives for giving financial advice or selling an insurance policy.

5. Conflicts of Interest

We recognise that conflicts of interest can arise from the way we are remunerated. The following are conflicts of interest that a reasonable client would expect to be told about:

• Limited product range: We only provide advice on Initio’s own products (underwritten by IAG). We do not compare Initio’s products with those of other insurers. This means our advice may not cover all insurance options available to you in the market.
• Commission income: Initio receives commission from IAG on policies sold through us. This could create an incentive to recommend insurance cover that may not be in your best interests.
• Referral payments: We may pay commissions to partners and brokers who refer clients to us, which could influence the recommendations made to you by those third parties.

How We Manage These Conflicts

Initio manages these conflicts of interest in the following ways:

• Our financial advisers are paid a salary only and do not receive any commission, bonus, or incentive linked to the sale of policies or claims outcomes.
• We require all financial advisers to follow an advice process that ensures recommendations are based on your goals, circumstances, and needs.
• Where your needs fall outside the scope of our products, we will refer you to a specialist insurer or broker rather than recommend an unsuitable product.
• All financial advisers undergo training on how to manage and disclose conflicts of interest.

6. Reliability Events

A reliability event is something that might influence your decision about whether to seek or act on our financial advice. Examples include a successful regulatory action, a bankruptcy, a criminal conviction for dishonesty, or a prohibition order by a regulatory body.

Neither Initio, nor its financial advisors, has been subject to a reliability event.

7. What to Do If Something Goes Wrong

Internal Complaints Process

If you are not satisfied with our financial advice service, we encourage you to contact us as soon as possible so that we can try to resolve your concern. You can make a complaint by:

• Email: [email protected]
• Phone: 0800 763 929
• Post: The Complaints Manager, PO Box 319, Hamilton 3204

When we receive a complaint, we will consider your concerns and let you know how we intend to resolve them. Where possible, we will try to resolve your complaint immediately. If we are unable to do so, we will acknowledge your complaint within 2 business days and work with you towards a resolution.

External Dispute Resolution

If you are not satisfied with the resolution of your complaint under our internal complaints process, you can refer the matter to our external dispute resolution scheme. This is a free and independent service.

Initio is a member of the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme).

8. Privacy

We collect and use your personal information to provide you with financial advice and to arrange and administer your insurance policies. Your personal information is handled in accordance with the Privacy Act 2020 and our Privacy Policy, which is available on our website.

For more information about how we collect, use, store, and disclose your personal information, please refer to our Privacy Policy at https://initio.co.nz/privacy-policy/.

9. Further Information

You can check that Initio is a registered and licensed financial service provider, and verify the registration of your financial adviser, at the Financial Service Providers Register: www.fspr.govt.nz.

This Disclosure Statement is current as at the effective date shown. We will provide you with an updated disclosure statement if there is a material change to the information contained in it.

This information is also available in writing, on request.

This disclosure statement was prepared on:       15th March 2021

This disclosure statement was updated on:         31st March 2026

This is the website of Initio Limited (initio).  The administration of the website is performed by initio. The arranging of insurance contracts on this website, as well as policy and claims management is the responsibility of initio. ‘We’, ‘us’, and ‘initio’ refers to Initio Limited.

The postal address for initio is:
PO Box 319, Hamilton 3204

The physical address for initio is:
Level 1, 6 Garden Place, Hamilton Central, Hamilton, New Zealand

All email correspondence can be directed to [email protected]
Our telephone contact number is + 64 7 929 4126.

Our web server automatically recognises a user’s domain name.

We collect:

1. Email addresses of those users that communicate with us via email.
2. Email addresses of those who make postings via online chat.
3. Email addresses (and other personal information as supplied by the customer) of customers who chose to transact with us, including users who email themselves a quote from our website.
4. Aggregate information, data, and record of pages unidentified users access or visit, and how they interact with those pages.
5. User-specific information, data and record of pages a customer accesses, completes, or visits, and how they interact with those pages.
   
6. Information volunteered by the customer/user during the quote, sign-up and claims process.
   
7. Specific personal contact and other information as supplied by the customer/user during the insurance signup and claims process.
   
8. Risk data about properties or vehicles that we may quote on or insure.  We may use third parties in order to collect this data.
   
9. Personal contact information (including but not limited to email address, property location, and phone number) and risk information supplied to us by our partners, affiliates, and resellers through referral programs and other methods.

We Store:

The above information on our secure servers and related software and database applications.

The information we collect is:

1. Shared with insurers (and their agents) who assist in providing support for the insurance placement, our internal operations, and underwriting of risk.
   
2. Shared with an association, club, buying group or other business that are partners of initio and that our customer is a member or customer of.  This information is limited to the customers name, the address of the insured property or vehicle year/made/model, effective date of cover, expiry date of cover, insurer premium, type of transactions (eg renewal), and payment type and interval
   
3. Shared with broker partners who have advised their customer to insure with initio, and that cover has been placed through that broker’s dedicated gateway or page.
   
4. Used by us to contact consumers by phone, email, or text message for marketing, follow-up or feedback purposes.
   
5. Disclosed when legally required to do so, at the request of governmental authorities conducting an investigation and audit.
   
6. Used to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorised use of our website.
   
7. Disclosed to any successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change.
   
8. Used to underwrite and bind insurance policies.
   
9. Used to submit claims to insurers.
   
10. Shared with associated suppliers, current or prospective insurance capacity providers,and service providers for claims processing and management.
    
11. Used for all other purposes relating to the placement and management of a customer’s insurance.
    
12. Shared with storage providers (including “cloud storage”) within New Zealand and overseas. We use reasonable endeavours to ensure people we disclose your personal information to outside New Zealand are required to protect it in a way that provides comparable safeguards to those set out under New Zealand privacy law

We Share:

With referrers/affiliates:  where you have been introduced to initio by a Referrer or Affiliate we will share with that Referrer your name, your initio client number, and when you transacted with us.

If the Referrer is the market comparison website Quashed, as per your arrangement with them, we will share additional information including the address of the insured property and provide to them a copy of the initio policy schedule.

With partners:  Where you have been introduced to initio by a Partner organisation (such as the New Zealand Property Investors Association or a Mortgage Advisor), of which you are a customer or member, we will share with that Partner the location of the risk (eg address of house insured), the period of insurance cover, the premium, the type of transaction (eg renewal, or new), the payment type and interval (eg annually or monthly), and if applicable the particular business, branch, office or region you are associated with.

With insurance brokers:  Where your insurance placement has been facilitated through a broker, we will share with that broker the information we collect (as defined above).  The way we do this is through reporting, and by providing your broker with copies of all communications and documents.  For example, any email a customer receives from us will also be copied to that customer’s broker.  This includes sharing with the broker the information about and correspondence we have with you, relating to any claims you make with us.  We may also share information with the customer’s broker on specific request from the broker, and this may include but is not limited to claims records, claims status, policy insured values, excesses and the like.

With insurers:  Initio is underwritten by a registered Insurer.  We will share the collected information with this insurer either automatically or on request from the insurer.  The insurer holds the ultimate risk for the customer’s insurance, and the information we collect is relevant for that insurer’s underwriting of the risk and assessment of claims.

With advertising providers: We may share certain information with advertising platforms to deliver and improve our marketing campaigns. This includes identifiers, website interaction data, and transaction information necessary for campaign measurement and optimisation.

 You have the right to:

1. Request all information that is held about you by us.
2. Request that information held about you is corrected.

Cookies:

Cookies are small data files that a website host computer sends to, or installs on, a user’s computer to help it remember information you enter, by passing a unique ID between your computer and the initio website that identifies you.

We use ‘first party’ and ‘third party’ (including, but not limited to, Google Analytics, Google Signals and Hotjar) cookies on our website. The information recorded and tracked includes:

1. Information that users/consumers input when obtaining quotes or filing in the online forms.
2. User-specific information on pages users access, visit, complete.
   
3. Past activity on our site in order to provide better service when visitors return to our site.
   
4. Data on user behaviour and their devices (and across those different devices), including device screen size, device type, browser information, country location,

We use this information to help us understand how you engage with our website and enhance your experience while visiting our website.

Google Analytics & Signals

This technology enables initio to obtain visitation information across multiple devices (eg laptop, phone) when a user is signed-in and who have consented for this association with google.  The google information may include end user location, search history, youtube history, and data from other sites that partner with Google.  The information is aggregated and anonymised.  

You can access your Google Analytics data and / or delete it by visiting My Activity.

Hotjar
Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.), it enables us to build and maintain our service by means of user feedback, and it allows us to track user specific information including sign-up form errors and the completion of online forms, such as claim forms. Hotjar also uses cookies and other technologies to collect the data    For further details, please see Hotjar’s Privacy Policy.

Specifically, we use Hotjar’s User Attributes service which includes Personally-Identifying-Information (PII).  On your request, by email to the address above, we will delete the Hotjar PII we hold on you.

Changing or disabling cookies
If you do not want to be recorded by Hotjar, you can disable it by setting the DoNotTrack header in your browser. For more information and more about Hotjar’s data processing, please visit: www.hotjar.com/legal/compliance/opt-out.

You can choose to delete or change the settings of your cookies from your internet browser.

NZ Motor Vehicle Register

Waka Kotahi NZ Transport Agency (NZTA) administers the New Zealand Motor Vehicle Register, which contains information about vehicles in New Zealand and the people they are registered to.

Initio Limited may access the Motor Vehicle Register for the purposes of assessing or processing an insurance policy or claim in relation to a vehicle, pursuant to section 241 of the Land Transport Act 1998 (LTA) and Gazette Notice 2022-au4072 of 28 September 2022.

If you prefer not to have your name and address accessible through the Motor Vehicle Register under section 241 of the LTA, you can notify NZTA. Visit www.nzta.govt.nz for details on what the Motor Vehicle Register entails and how to opt-out.

General:

• If you do not want to receive email from us in the future, please let us know by sending us an email to the address noted at the top of this page.
• If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by emailing or calling us.  You may also receive emails from us with a quote to insure that address if it is a residential address that is not already insured with initio.
• Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding renewals, support, new products and services. If you do not wish to receive such telephone calls, please let us know by sending us email at the above address.
• If our information practices change at some time in the future we will post a new version of the privacy policy to our site. Once updated you are deemed to be given notice of our new policy.
• Through the customer dashboard, which can be accessed by the customer with a password protected login, we provide customers with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) contact information (e.g., name, address, phone number) that we maintain about them, current and historical invoices and covers, current and previous claims information.
• Customers can have this information corrected by updating the information on the dashboard or by email to the above address.
• We ask for customer reviews of our service.  We do this online after a new policy, a renewal of a policy, or after a policy alteration.  If the customer provides a review or star rating, we may use this customer provided star rating and the feedback provided to let other customers know what other customers think of initio.  The review or star rating will display as a first name, the date the review was provided, the geographic location, and the insurance cover the review relates to.  For example, John from Hamilton, 8 August, Landlord Cover.  We will never reveal a customer’s full name or contact information.
• We may use this review feedback on our website or as part of marketing material that is published outside of our website.
• By providing a review, you consent to the way we will use this information.  We can remove or adjust your review on your request by email to the above address.
• With respect to payment security and when we pass financial and credit card information we use secure third partes, Windcave Hosted Solution, and Stripe.

If you feel that this site is not following its stated Privacy policy, please contact us to discuss.

Last updated: 19/01/2026